Perception of nurse leaders about managing conflicts in the hospital environment

Detalhes bibliográficos
Autor(a) principal: Amestoy, Simone Coelho
Data de Publicação: 2016
Outros Autores: Peixoto, Rejane Santos, Garcia, Raquel Pötter, Santos, Bianca Pozza dos, Silva, Camila Neves da, Braga, Diego Duro
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Enfermagem da Universidade Federal de Santa Maria
Texto Completo: http://periodicos.ufsm.br/reufsm/article/view/18167
Resumo: Aim: to know the perception of nurse leaders about managing conflicts in the hospital enviroment. Method: qualitative and descriptive research, which was attended by ten nurses who worked in a hospital in southern Brazil. The data collection was conducted from October to November 2014 through semistructured interviews and analyzed according to the Operative Proposal. Results: the relationship conflicts were the most experienced by the participants. Those conflicts were caused by the lack of continuity of the activities performed by the nursing staff and by overwork. Dialogue and meetings were mentioned as the main strategies adopted to minimize them. Final thoughts: to be competent, the conflict management requires greater investment in education, during the graduation
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spelling Perception of nurse leaders about managing conflicts in the hospital environmentPercepción de enfermeros-líderes acerca de la gestión de conflictos en el ambiente hospitalarioPercepção de enfermeiros-líderes sobre o gerenciamento de conflitos no ambiente hospitalarNursingLeadershipHospital ServicesEnfermeríaLiderazgoServicios hospitalariosEnfermagemLiderançaServiços hospitalaresAim: to know the perception of nurse leaders about managing conflicts in the hospital enviroment. Method: qualitative and descriptive research, which was attended by ten nurses who worked in a hospital in southern Brazil. The data collection was conducted from October to November 2014 through semistructured interviews and analyzed according to the Operative Proposal. Results: the relationship conflicts were the most experienced by the participants. Those conflicts were caused by the lack of continuity of the activities performed by the nursing staff and by overwork. Dialogue and meetings were mentioned as the main strategies adopted to minimize them. Final thoughts: to be competent, the conflict management requires greater investment in education, during the graduationObjetivo: conocer la percepción de enfermeros-líderes sobre la gestión de conflictos en el hospital. Método: investigación cualitativa y descriptiva, en que participaron diez enfermeros trabajadores de un hospital del sur de Brasil. La recolección de datos ocurrió entre octubre/noviembre de 2014, a través de entrevistas semiestructuradas analizadas según la Propuesta Operativa. Resultados: los conflictos de relacionamiento fueron los más vivenciados pelos participantes siendo causados por la falta de continuidad de las actividades realizadas por el equipo de enfermería y el exceso de trabajo. Diálogo y reuniones fueron las principales estrategias adoptadas para minimizarlos. Consideraciones finales: para ser resolutivo, el gerenciamiento de conflictos necesita de mayores investimentos en la educación, durante la graduación.Objetivo: conhecer a percepção de enfermeiros-líderes sobre o gerenciamento de conflitos no ambiente hospitalar. Método: pesquisa qualitativa e descritiva, em que participaram dez enfermeiros que trabalhavam em um hospital da região sul do Brasil. A coleta de dados foi realizada nos meses de outubro a novembro de 2014, por meio de entrevistas semiestruturadas e analisadas conforme Proposta Operativa. Resultados: os conflitos de relacionamento foram os mais relatados pelos participantes, sendo causados pela falta de continuidade das atividades desempenhadas pela equipe de enfermagem e excesso de trabalho. O diálogo e a realização de reuniões foram as principais estratégias adotadas para minimizá-los. Considerações finais: para ser resolutivo, o gerenciamento de conflitos carece de maiores investimentos no ensino, durante a graduação.Universidade Federal de Santa Maria2016-06-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://periodicos.ufsm.br/reufsm/article/view/1816710.5902/2179769218167Revista de Enfermagem da UFSM; v. 6 n. 2 (2016); 259 - 2692179-7692reponame:Revista de Enfermagem da Universidade Federal de Santa Mariainstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMporhttp://periodicos.ufsm.br/reufsm/article/view/18167/pdf_1Amestoy, Simone CoelhoPeixoto, Rejane SantosGarcia, Raquel PötterSantos, Bianca Pozza dosSilva, Camila Neves daBraga, Diego Duroinfo:eu-repo/semantics/openAccess2021-04-20T13:26:35Zoai:ojs.pkp.sfu.ca:article/18167Revistahttps://periodicos.ufsm.br/reufsmPUBhttp://cascavel.ufsm.br/revistas/ojs-2.2.2/index.php/reufsm/oaicentraldeperiodicos@ufsm.br||reufsm@gmail.com2179-76922179-7692opendoar:2021-04-20T13:26:35Revista de Enfermagem da Universidade Federal de Santa Maria - Universidade Federal de Santa Maria (UFSM)false
dc.title.none.fl_str_mv Perception of nurse leaders about managing conflicts in the hospital environment
Percepción de enfermeros-líderes acerca de la gestión de conflictos en el ambiente hospitalario
Percepção de enfermeiros-líderes sobre o gerenciamento de conflitos no ambiente hospitalar
title Perception of nurse leaders about managing conflicts in the hospital environment
spellingShingle Perception of nurse leaders about managing conflicts in the hospital environment
Amestoy, Simone Coelho
Nursing
Leadership
Hospital Services
Enfermería
Liderazgo
Servicios hospitalarios
Enfermagem
Liderança
Serviços hospitalares
title_short Perception of nurse leaders about managing conflicts in the hospital environment
title_full Perception of nurse leaders about managing conflicts in the hospital environment
title_fullStr Perception of nurse leaders about managing conflicts in the hospital environment
title_full_unstemmed Perception of nurse leaders about managing conflicts in the hospital environment
title_sort Perception of nurse leaders about managing conflicts in the hospital environment
author Amestoy, Simone Coelho
author_facet Amestoy, Simone Coelho
Peixoto, Rejane Santos
Garcia, Raquel Pötter
Santos, Bianca Pozza dos
Silva, Camila Neves da
Braga, Diego Duro
author_role author
author2 Peixoto, Rejane Santos
Garcia, Raquel Pötter
Santos, Bianca Pozza dos
Silva, Camila Neves da
Braga, Diego Duro
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Amestoy, Simone Coelho
Peixoto, Rejane Santos
Garcia, Raquel Pötter
Santos, Bianca Pozza dos
Silva, Camila Neves da
Braga, Diego Duro
dc.subject.por.fl_str_mv Nursing
Leadership
Hospital Services
Enfermería
Liderazgo
Servicios hospitalarios
Enfermagem
Liderança
Serviços hospitalares
topic Nursing
Leadership
Hospital Services
Enfermería
Liderazgo
Servicios hospitalarios
Enfermagem
Liderança
Serviços hospitalares
description Aim: to know the perception of nurse leaders about managing conflicts in the hospital enviroment. Method: qualitative and descriptive research, which was attended by ten nurses who worked in a hospital in southern Brazil. The data collection was conducted from October to November 2014 through semistructured interviews and analyzed according to the Operative Proposal. Results: the relationship conflicts were the most experienced by the participants. Those conflicts were caused by the lack of continuity of the activities performed by the nursing staff and by overwork. Dialogue and meetings were mentioned as the main strategies adopted to minimize them. Final thoughts: to be competent, the conflict management requires greater investment in education, during the graduation
publishDate 2016
dc.date.none.fl_str_mv 2016-06-30
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://periodicos.ufsm.br/reufsm/article/view/18167
10.5902/2179769218167
url http://periodicos.ufsm.br/reufsm/article/view/18167
identifier_str_mv 10.5902/2179769218167
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv http://periodicos.ufsm.br/reufsm/article/view/18167/pdf_1
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
publisher.none.fl_str_mv Universidade Federal de Santa Maria
dc.source.none.fl_str_mv Revista de Enfermagem da UFSM; v. 6 n. 2 (2016); 259 - 269
2179-7692
reponame:Revista de Enfermagem da Universidade Federal de Santa Maria
instname:Universidade Federal de Santa Maria (UFSM)
instacron:UFSM
instname_str Universidade Federal de Santa Maria (UFSM)
instacron_str UFSM
institution UFSM
reponame_str Revista de Enfermagem da Universidade Federal de Santa Maria
collection Revista de Enfermagem da Universidade Federal de Santa Maria
repository.name.fl_str_mv Revista de Enfermagem da Universidade Federal de Santa Maria - Universidade Federal de Santa Maria (UFSM)
repository.mail.fl_str_mv centraldeperiodicos@ufsm.br||reufsm@gmail.com
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