Educational management with a focus on balanced scorecard performance indicators

• Autor(a) principal: Barra, Geraldo Magela Jardim
• Data de Publicação: 2021
• Outros Autores: Silva, Rodrigo Oliveira da, Schocair, Marilia Medeiros
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Gestão e Avaliação Educacional
• Texto Completo: http://periodicos.ufsm.br/regae/article/view/63849
• topic: Process management; balanced scorecard; educational management.; Gestão de processo; balanced scorecard; gestão educacional.

The aim of this study is to propose a maturity model for educational management of higher education institutions focusing on the balanced scorecard - BSC. Based on the Evaluation Instrument of the National Higher Education Evaluation System - Sinaes - and the BSC, the educational management roadmap was built. This roadmap was evaluated by a group of experts. It was verified that this model presented a strategic map that can act as an instrument for guiding efforts for better performance results of teaching units. The teaching unit's mission will be translated into a set of performance measures that will underpin a strategic measurement and management system. In the Roadmap, performance will be measured within four balanced perspectives: People, Processes, Positioning, and Performance, which, through a set of objectives and goals, the performance vectors articulate into a cause and effect relationship. The roadmap can be used to prescribe strategic actions in educational units so that they can evolve from a certain level of maturity to a higher level, configuring a process of continuous administrative and academic improvement.