Use of quality tools to improve the management process of an undergraduate course

• Autor(a) principal: Lana, Mariana Ribeiro Volpini
• Data de Publicação: 2023
• Outros Autores: Guimarães, Igor Batista, Saleme, Cristina Said
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Gestão e Avaliação Educacional
• Texto Completo: http://periodicos.ufsm.br/regae/article/view/83988
• topic: Plano de ação; Ensino superior; Covid-19; Action plan; Higher education; Covid-19

Through this article, we report the experience of using a quality management system in the planning and execution of an action plan for a Physical Therapy course at a private Brazilian higher education institution with ISO9001 certification. We also describe the proposed actions and the achieved outcomes. This is a descriptive, narrative study of the experiential type, presenting the results of the actions proposed within an action plan. The management tool proved capable of effectively organizing the rescheduling of in-person practical disciplines for the year 2020, which had been disrupted by the Covid-19 pandemic. It successfully balanced student and teacher schedules with laboratory availability in accordance with the academic activities of the year 2021.