Proposta de instrumentos simplificados para avaliação da gestão pública com base no Gespública e FNQ/PGQP

• Autor(a) principal: Severo, Maurício
• Data de Publicação: 2016
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Manancial - Repositório Digital da UFSM
• dARK ID: ark:/26339/0013000004z5t
• Texto Completo: http://repositorio.ufsm.br/handle/1/9626
• topic: Avaliação da gestão; Gestão pública; GesPública; Management evaluation; State management; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA

The present research aims to contribute to Brazilian state management offering tools able to help the evaluation of any department/entity management. When considering the present level of maturity of state management, it is observed that it has a slow flow due to the quantity of items to be considered if compared to the improvements done at private enterprises level. We take it for granted the need of better motivation and stimuli levels on the part of state managers in order to improve management quality. The National Program of State Management and De-bureaucracy GesPública, put, into practice again in 2014 through the Office of State Management SEGEP belonging to Planning, Budget and Management Secretary MPOG, is an important and valuable evaluation tool of management based on the principles of Excellence Model in Management MEG, of The National Foundation for Quality FNQ. However, the model developed in 2014, based on the Excellence Model of State Management MEGP, is the sole one and presents a great amount of items to be answered /attended to. As a result, we have arrived at the proposition of the following problem: How should be the simplified tools of State Management aligned to the National Program of State Management and De-bureaucracy GesPública 2014 version? Therefore, in order to answer these issues, the present research has the general aim to propose intermediate tools for GesPública employing as a reference the intermediate tools of FNQ and of the RS Quality and Productivity Program PGQP. The field theoretical literature started with a historical analysis of Brazilian state management, quality in state management and management excellence. Also, it was attempted a contextualization of the history of FNQ and PGQP s results and quality awards as well as management evaluation. As part of the theoretical literature, it was also proposed an analysis on the present program in use to evaluate state management, GesPública. Concerning methodology, descriptive and exploratory research was employed with a qualitative approach and based on technical procedures such as researches of content analysis and documentary analysis making use of adequacy and reducing strategies. Based on the analysis of documents and valid referential tools to evaluate management in enterprises, there were proposed the reducing and the implementation of three intermediate evaluation tools for state management evaluation. Later, a pre-validation of the new proposed tools was carried out with state managers that knew the criteria and requisites of excellence developed by FNQ and/or GesPública.