Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Manancial - Repositório Digital da UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/4784 |
Resumo: | This study aims to analyse public servers' perceptions in a public federal institution of higher education, more especifically regarding the organizational communication. In this perspective, there is the case of the Centro de Educação Superior Norte - RS (CESNORS), in English, Superior North Education Center, belonging to the Federal University of Santa Maria, in the city of Frederico Westphalen RS, which develops a variety of communication actions and services, through the Communication Assistance Project , directed to both the internal and external public. Bearing that in mind, the research method was organized into two phases. The first phase followed a quantitative approach, and its objective was to identify the servers' perceptions. The obtained data was analysed through descriptive statistics. In this phase, it was identified the servers' profiles and perceptions in relation to the internal communication, concerning the variables of quality, production, dissemination, transparency, objectivity, efficacy and fluidity. In the second phase, an exploratory qualitative approach was used, based on empirical research. Besides that, as a secondary data source, a documental analysis called Organizational Processes Structure Analysis (RTA) was used, derived from the Planning Administration Office (Pró-reitoria de Planejamento - PROPLAN), related to the Communication Assistance Office, allied to the Dimension 4 - Communication with the society , in relation to the quality references, being that showed in the results discussion. Therefore, through the indicators found in this study, it was possible to elaborate a proposal to improve the organizational communication at the institution, considering it as a tool for strategic planning. The results show, in general, the perception of the servers on organizational communication is positive and deserves continuous improvement in the development and / or maintenance of communication strategies. It is expected that this study will serve as a reflection for the realization of a more effective and transparent communication, in favor of the institutional organization. |
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Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORSA study about the public servers' perceptions regarding the CESNORS organizational communicationComunicação nas IESEstratégias de comunicaçãoGestão institucionalCommunication in IESCommunication strategiesInstitutional managementCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOThis study aims to analyse public servers' perceptions in a public federal institution of higher education, more especifically regarding the organizational communication. In this perspective, there is the case of the Centro de Educação Superior Norte - RS (CESNORS), in English, Superior North Education Center, belonging to the Federal University of Santa Maria, in the city of Frederico Westphalen RS, which develops a variety of communication actions and services, through the Communication Assistance Project , directed to both the internal and external public. Bearing that in mind, the research method was organized into two phases. The first phase followed a quantitative approach, and its objective was to identify the servers' perceptions. The obtained data was analysed through descriptive statistics. In this phase, it was identified the servers' profiles and perceptions in relation to the internal communication, concerning the variables of quality, production, dissemination, transparency, objectivity, efficacy and fluidity. In the second phase, an exploratory qualitative approach was used, based on empirical research. Besides that, as a secondary data source, a documental analysis called Organizational Processes Structure Analysis (RTA) was used, derived from the Planning Administration Office (Pró-reitoria de Planejamento - PROPLAN), related to the Communication Assistance Office, allied to the Dimension 4 - Communication with the society , in relation to the quality references, being that showed in the results discussion. Therefore, through the indicators found in this study, it was possible to elaborate a proposal to improve the organizational communication at the institution, considering it as a tool for strategic planning. The results show, in general, the perception of the servers on organizational communication is positive and deserves continuous improvement in the development and / or maintenance of communication strategies. It is expected that this study will serve as a reflection for the realization of a more effective and transparent communication, in favor of the institutional organization.O presente estudo tem como objetivo analisar a percepção dos servidores de uma Instituição Federal de Ensino Superior (IFES) acerca da comunicação organizacional. Dentro dessa perceptiva, têm-se o caso do Centro de Educação Superior Norte - RS (CESNORS), em uma unidade descentralizada da Universidade Federal de Santa Maria (UFSM), em Frederico Westphalen - RS, que desenvolve, por intermédio do Projeto de Assessoria de Comunicação , uma gama de ações e serviços comunicacionais direcionados para seus públicos, interno e externo. Para tanto, o método de pesquisa foi dividido em duas etapas. A primeira etapa, de abordagem quantitativa, foi para identificar a percepção dos servidores, sendo que os dados obtidos foram analisados por meio de estatísticas descritivas. Nessa etapa, evidenciou-se a caracterização do perfil e a percepção dos servidores sobre a comunicação interna, em torno das variáveis de qualidade, produção, disseminação, transparência, objetividade, eficácia e fluidez. Na segunda etapa, optou-se pela abordagem qualitativa, do tipo exploratório, baseada em pesquisa empírica. Além disso, utilizou-se, como fonte secundária, a análise documental Análise de Estrutura e Processos Organizacionais (RTA), da Pró-reitoria de Planejamento (PROPLAN), sobre a Assessoria de Comunicação, aliada à Dimensão 4- Comunicação com a sociedade , relativa a indicadores referenciais de qualidade na comunicação, sendo esta de caráter ilustrativo na discussão dos resultados. Assim, por meio desses indicadores, foi possível elaborar a proposta para aperfeiçoar a comunicação organizacional, considerando-a como uma ferramenta do planejamento estratégico. Os resultados encontrados apontam, de modo geral, que a percepção dos servidores sobre a comunicação organizacional é positiva e merece aperfeiçoamento contínuo para o desenvolvimento e/ou manutenção de estratégias de comunicação. Espera-se que a realização desse estudo sirva de reflexões para a realização de uma comunicação mais efetiva e transparente, em prol da gestão institucional.Universidade Federal de Santa MariaBRAdministraçãoUFSMPrograma de Pós-Graduação em AdministraçãoScherer, Flavia Lucianehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4708089U6Madruga, Lúcia Rejane da Rosa Gamahttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4764371U2Zamberlan, João Fernandohttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4125067U8Fabrizio, Silvane Brand2017-04-242017-04-242016-05-05info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfFABRIZIO, Silvane Brand. A study about the public servers' perceptions regarding the CESNORS organizational communication. 2016. 128 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2016.http://repositorio.ufsm.br/handle/1/4784porinfo:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2017-07-25T14:09:52Zoai:repositorio.ufsm.br:1/4784Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2017-07-25T14:09:52Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.none.fl_str_mv |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS A study about the public servers' perceptions regarding the CESNORS organizational communication |
title |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS |
spellingShingle |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS Fabrizio, Silvane Brand Comunicação nas IES Estratégias de comunicação Gestão institucional Communication in IES Communication strategies Institutional management CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS |
title_full |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS |
title_fullStr |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS |
title_full_unstemmed |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS |
title_sort |
Estudo sobre a percepção dos servidores sobre a comunicação organizacional do CESNORS |
author |
Fabrizio, Silvane Brand |
author_facet |
Fabrizio, Silvane Brand |
author_role |
author |
dc.contributor.none.fl_str_mv |
Scherer, Flavia Luciane http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4708089U6 Madruga, Lúcia Rejane da Rosa Gama http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4764371U2 Zamberlan, João Fernando http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4125067U8 |
dc.contributor.author.fl_str_mv |
Fabrizio, Silvane Brand |
dc.subject.por.fl_str_mv |
Comunicação nas IES Estratégias de comunicação Gestão institucional Communication in IES Communication strategies Institutional management CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
topic |
Comunicação nas IES Estratégias de comunicação Gestão institucional Communication in IES Communication strategies Institutional management CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
This study aims to analyse public servers' perceptions in a public federal institution of higher education, more especifically regarding the organizational communication. In this perspective, there is the case of the Centro de Educação Superior Norte - RS (CESNORS), in English, Superior North Education Center, belonging to the Federal University of Santa Maria, in the city of Frederico Westphalen RS, which develops a variety of communication actions and services, through the Communication Assistance Project , directed to both the internal and external public. Bearing that in mind, the research method was organized into two phases. The first phase followed a quantitative approach, and its objective was to identify the servers' perceptions. The obtained data was analysed through descriptive statistics. In this phase, it was identified the servers' profiles and perceptions in relation to the internal communication, concerning the variables of quality, production, dissemination, transparency, objectivity, efficacy and fluidity. In the second phase, an exploratory qualitative approach was used, based on empirical research. Besides that, as a secondary data source, a documental analysis called Organizational Processes Structure Analysis (RTA) was used, derived from the Planning Administration Office (Pró-reitoria de Planejamento - PROPLAN), related to the Communication Assistance Office, allied to the Dimension 4 - Communication with the society , in relation to the quality references, being that showed in the results discussion. Therefore, through the indicators found in this study, it was possible to elaborate a proposal to improve the organizational communication at the institution, considering it as a tool for strategic planning. The results show, in general, the perception of the servers on organizational communication is positive and deserves continuous improvement in the development and / or maintenance of communication strategies. It is expected that this study will serve as a reflection for the realization of a more effective and transparent communication, in favor of the institutional organization. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-05-05 2017-04-24 2017-04-24 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
FABRIZIO, Silvane Brand. A study about the public servers' perceptions regarding the CESNORS organizational communication. 2016. 128 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2016. http://repositorio.ufsm.br/handle/1/4784 |
identifier_str_mv |
FABRIZIO, Silvane Brand. A study about the public servers' perceptions regarding the CESNORS organizational communication. 2016. 128 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2016. |
url |
http://repositorio.ufsm.br/handle/1/4784 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria BR Administração UFSM Programa de Pós-Graduação em Administração |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria BR Administração UFSM Programa de Pós-Graduação em Administração |
dc.source.none.fl_str_mv |
reponame:Manancial - Repositório Digital da UFSM instname:Universidade Federal de Santa Maria (UFSM) instacron:UFSM |
instname_str |
Universidade Federal de Santa Maria (UFSM) |
instacron_str |
UFSM |
institution |
UFSM |
reponame_str |
Manancial - Repositório Digital da UFSM |
collection |
Manancial - Repositório Digital da UFSM |
repository.name.fl_str_mv |
Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM) |
repository.mail.fl_str_mv |
atendimento.sib@ufsm.br||tedebc@gmail.com |
_version_ |
1805922117758222336 |