Portal corporativo para gestão do conhecimento: alinhando pessoas, informação e estratégia organizacional em uma instituição de ensino superior privada

• Autor(a) principal: Weber, Claudiane
• Data de Publicação: 2010
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Manancial - Repositório Digital da UFSM
• dARK ID: ark:/26339/0013000018hnm
• Texto Completo: http://repositorio.ufsm.br/handle/1/8142
• topic: Gestão do conhecimento; Portal corporativo; Instituição de ensino superior privada; Antonio Meneghetti Faculdade; Gestão estratégica; Gestão da informação; Intranet; Extranet; Knowledge management; Corporate portal; Private institution of higher education; Antonio Meneghetti; Strategic management; Knowledge information; Intranet; Extranet; CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO

This research proposed to investigate how to develop and implant a corporate portal to assist in knowledge management in a Private Institution of Higher Education, based on people, information and organizational strategy. Considering the peculiarities of the context and academic knowledge, more specifically, it referred to a proposal to build a conceptual model of corporate portal for knowledge management in the academic context, based on organizational knowledge of a Private Institution of Higher Education. The research of this dissertation, of qualitative and quantitative nature, is characterized as a case study. The goals were achieved through a combination of two lines of action: the first related to the theoretical construction based on literature, and the second consists of a questionnaire applied to the technical-administrative employees of private institution of higher education (IESP). Based on the methods employed, it was possible to: a. collect the informational and knowledge needs of the IESP employees; b. verify how information and knowledge are treated in the institution in order to be linked to the organizational strategy; c. study the types of existing portals; and d. study the information and knowledge management in private institutions of higher education . From these results it was possible to delineate a conceptual model of portal for the management of knowledge in its tacit and explicit part in the academic context.