Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional

Detalhes bibliográficos
Autor(a) principal: Rossato, Vanessa Piovesan
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Manancial - Repositório Digital da UFSM
dARK ID: ark:/26339/00130000146qc
Texto Completo: http://repositorio.ufsm.br/handle/1/24581
Resumo: This study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative.
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spelling Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacionalBackground of organizational citizenship behaviors: an analysis in the light of interpersonal trust and organizational justiceComportamento de cidadania organizacionalConfiança interpessoalJustiça organizacionalOrganizational citizenship behaviorInterpersonal trustOrganizational justiceCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOThis study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative.Conselho Nacional de Pesquisa e Desenvolvimento Científico e Tecnológico - CNPqCoordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPESEste estudo foi desenvolvido com o propósito de analisar a influência da Confiança Interpessoal e Justiça Organizacional sobre o Comportamento de Cidadania Organizacional segundo a perspectiva dos colaboradores de uma cooperativa do ramo agropecuário, levando em consideração a perspectiva dos colaboradores da cooperativa. Para tanto, realizou-se uma pesquisa descritiva, de natureza quantitativa concretizada por meio de uma survey com os colaboradores da organização. Assim, participaram do estudo 330 colaboradores que pertecem a diversas posições hierárquicas da cooperativa estudada, os quais responderam um questionário elaborado a partir dos modelos de Comportamento de Cidadania Organizacional elaborado por Dekas et al. (2013) validado por Andrade (2017), modelo da Confiança Interpessoal de Nyhan (2000) e Oh e Park (2011) validado por Andrade (2017) e Justiça Organizacional validado por Mendonça et al. (2003). Os dados foram analisados com o apoio do software SPSS com o objetivo de realizar testes estatísticos de correlações entre os construtos e a análise de regressão para verificar a influência da CI e JO sobre o CCO. Os principais resultados encontrados expõem que, no que se refere aos CCO, os comportamentos de Apoio aos colegas foram os que obtiveram maiores médias, em contrapartida, o fator com menor média foi o conjunto de variáveis pertencentes ao fator voz. Com relação a Confiança Interpessoal, o fator com maior percepção foi a confiança nos superiores e para a Justiça Organizacional o fator com maior média foi a justiça interacional. Para a correlação entre CCO e CI: Fator Voz e Confiança no supervisor; para CCO e JO: Virtude Cívica e Justiça Processual e para CI e JO: Confiança no supervisor e Justiça Interacional. As análises de regressão múltiplas revelaram que o modelo com maior poder de explicação a variável Virtude Cívica apresentou 20,6% explicado pela variável independente Confiança no Supervisor. Assim, demonstrou-se que a Confiança Interpessoal e a Justiça Organizacional exercem influência nos Comportamentos de Cidadania Organizacional. Portanto, este estudo permitiu compreender as interações entre os três construtos, auxiliando para um avanço do conhecimento para as três temáticas e possibilidade de novas estratégias para os gestores da cooperativa analisada.Universidade Federal de Santa MariaBrasilAdministraçãoUFSMPrograma de Pós-Graduação em AdministraçãoCentro de Ciências Sociais e HumanasAndrade, Taís dehttp://lattes.cnpq.br/5025869973395230Estivalete, Vania de Fátima BarrosFaller, Lisiane PelliniRossato, Vanessa Piovesan2022-05-30T14:35:14Z2022-05-30T14:35:14Z2021-08-25info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://repositorio.ufsm.br/handle/1/24581ark:/26339/00130000146qcporAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2022-05-30T14:35:14Zoai:repositorio.ufsm.br:1/24581Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2022-05-30T14:35:14Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false
dc.title.none.fl_str_mv Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
Background of organizational citizenship behaviors: an analysis in the light of interpersonal trust and organizational justice
title Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
spellingShingle Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
Rossato, Vanessa Piovesan
Comportamento de cidadania organizacional
Confiança interpessoal
Justiça organizacional
Organizational citizenship behavior
Interpersonal trust
Organizational justice
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
title_short Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
title_full Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
title_fullStr Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
title_full_unstemmed Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
title_sort Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
author Rossato, Vanessa Piovesan
author_facet Rossato, Vanessa Piovesan
author_role author
dc.contributor.none.fl_str_mv Andrade, Taís de
http://lattes.cnpq.br/5025869973395230
Estivalete, Vania de Fátima Barros
Faller, Lisiane Pellini
dc.contributor.author.fl_str_mv Rossato, Vanessa Piovesan
dc.subject.por.fl_str_mv Comportamento de cidadania organizacional
Confiança interpessoal
Justiça organizacional
Organizational citizenship behavior
Interpersonal trust
Organizational justice
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
topic Comportamento de cidadania organizacional
Confiança interpessoal
Justiça organizacional
Organizational citizenship behavior
Interpersonal trust
Organizational justice
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
description This study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative.
publishDate 2021
dc.date.none.fl_str_mv 2021-08-25
2022-05-30T14:35:14Z
2022-05-30T14:35:14Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://repositorio.ufsm.br/handle/1/24581
dc.identifier.dark.fl_str_mv ark:/26339/00130000146qc
url http://repositorio.ufsm.br/handle/1/24581
identifier_str_mv ark:/26339/00130000146qc
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
Brasil
Administração
UFSM
Programa de Pós-Graduação em Administração
Centro de Ciências Sociais e Humanas
publisher.none.fl_str_mv Universidade Federal de Santa Maria
Brasil
Administração
UFSM
Programa de Pós-Graduação em Administração
Centro de Ciências Sociais e Humanas
dc.source.none.fl_str_mv reponame:Manancial - Repositório Digital da UFSM
instname:Universidade Federal de Santa Maria (UFSM)
instacron:UFSM
instname_str Universidade Federal de Santa Maria (UFSM)
instacron_str UFSM
institution UFSM
reponame_str Manancial - Repositório Digital da UFSM
collection Manancial - Repositório Digital da UFSM
repository.name.fl_str_mv Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)
repository.mail.fl_str_mv atendimento.sib@ufsm.br||tedebc@gmail.com
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