Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Manancial - Repositório Digital da UFSM |
dARK ID: | ark:/26339/00130000146qc |
Texto Completo: | http://repositorio.ufsm.br/handle/1/24581 |
Resumo: | This study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative. |
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Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacionalBackground of organizational citizenship behaviors: an analysis in the light of interpersonal trust and organizational justiceComportamento de cidadania organizacionalConfiança interpessoalJustiça organizacionalOrganizational citizenship behaviorInterpersonal trustOrganizational justiceCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOThis study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative.Conselho Nacional de Pesquisa e Desenvolvimento Científico e Tecnológico - CNPqCoordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPESEste estudo foi desenvolvido com o propósito de analisar a influência da Confiança Interpessoal e Justiça Organizacional sobre o Comportamento de Cidadania Organizacional segundo a perspectiva dos colaboradores de uma cooperativa do ramo agropecuário, levando em consideração a perspectiva dos colaboradores da cooperativa. Para tanto, realizou-se uma pesquisa descritiva, de natureza quantitativa concretizada por meio de uma survey com os colaboradores da organização. Assim, participaram do estudo 330 colaboradores que pertecem a diversas posições hierárquicas da cooperativa estudada, os quais responderam um questionário elaborado a partir dos modelos de Comportamento de Cidadania Organizacional elaborado por Dekas et al. (2013) validado por Andrade (2017), modelo da Confiança Interpessoal de Nyhan (2000) e Oh e Park (2011) validado por Andrade (2017) e Justiça Organizacional validado por Mendonça et al. (2003). Os dados foram analisados com o apoio do software SPSS com o objetivo de realizar testes estatísticos de correlações entre os construtos e a análise de regressão para verificar a influência da CI e JO sobre o CCO. Os principais resultados encontrados expõem que, no que se refere aos CCO, os comportamentos de Apoio aos colegas foram os que obtiveram maiores médias, em contrapartida, o fator com menor média foi o conjunto de variáveis pertencentes ao fator voz. Com relação a Confiança Interpessoal, o fator com maior percepção foi a confiança nos superiores e para a Justiça Organizacional o fator com maior média foi a justiça interacional. Para a correlação entre CCO e CI: Fator Voz e Confiança no supervisor; para CCO e JO: Virtude Cívica e Justiça Processual e para CI e JO: Confiança no supervisor e Justiça Interacional. As análises de regressão múltiplas revelaram que o modelo com maior poder de explicação a variável Virtude Cívica apresentou 20,6% explicado pela variável independente Confiança no Supervisor. Assim, demonstrou-se que a Confiança Interpessoal e a Justiça Organizacional exercem influência nos Comportamentos de Cidadania Organizacional. Portanto, este estudo permitiu compreender as interações entre os três construtos, auxiliando para um avanço do conhecimento para as três temáticas e possibilidade de novas estratégias para os gestores da cooperativa analisada.Universidade Federal de Santa MariaBrasilAdministraçãoUFSMPrograma de Pós-Graduação em AdministraçãoCentro de Ciências Sociais e HumanasAndrade, Taís dehttp://lattes.cnpq.br/5025869973395230Estivalete, Vania de Fátima BarrosFaller, Lisiane PelliniRossato, Vanessa Piovesan2022-05-30T14:35:14Z2022-05-30T14:35:14Z2021-08-25info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://repositorio.ufsm.br/handle/1/24581ark:/26339/00130000146qcporAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2022-05-30T14:35:14Zoai:repositorio.ufsm.br:1/24581Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2022-05-30T14:35:14Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.none.fl_str_mv |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional Background of organizational citizenship behaviors: an analysis in the light of interpersonal trust and organizational justice |
title |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional |
spellingShingle |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional Rossato, Vanessa Piovesan Comportamento de cidadania organizacional Confiança interpessoal Justiça organizacional Organizational citizenship behavior Interpersonal trust Organizational justice CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional |
title_full |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional |
title_fullStr |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional |
title_full_unstemmed |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional |
title_sort |
Antecedentes dos comportamentos de cidadania organizacional: uma análise à luz da confiança interpessoal e justiça organizacional |
author |
Rossato, Vanessa Piovesan |
author_facet |
Rossato, Vanessa Piovesan |
author_role |
author |
dc.contributor.none.fl_str_mv |
Andrade, Taís de http://lattes.cnpq.br/5025869973395230 Estivalete, Vania de Fátima Barros Faller, Lisiane Pellini |
dc.contributor.author.fl_str_mv |
Rossato, Vanessa Piovesan |
dc.subject.por.fl_str_mv |
Comportamento de cidadania organizacional Confiança interpessoal Justiça organizacional Organizational citizenship behavior Interpersonal trust Organizational justice CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
topic |
Comportamento de cidadania organizacional Confiança interpessoal Justiça organizacional Organizational citizenship behavior Interpersonal trust Organizational justice CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
This study was developed with the purpose of analyzing the influence of Interpersonal Trust and Organizational Justice on the Organizational Citizenship Behavior from the perspective of the employees of an agricultural cooperative, taking into account the perspective of the employees of the cooperative. Therefore, a descriptive research of a quantitative nature was carried out through a survey with the organization's employees. Thus, 330 employees who belong to different hierarchical positions of the studied cooperative participated in the study, who answered a questionnaire elaborated from the Organizational Citizenship Behavior models elaborated by Dekas et al. (2013) validated by Andrade (2017), Interpersonal Trust model by Nyhan, (2000) and Oh and Park (2011) validated by Andrade (2017) and Organizational Justice validated by Mendonça et al. (2003). Data were analyzed with the support of the SPSS software in order to perform statistical tests of correlations between the constructs and regression analysis to verify the influence of IC and JO on the OCC. The main results found show that, with regard to the OCC, the Support to colleagues behaviors were the ones with the highest averages, on the other hand, the factor with the lowest average was the set of variables belonging to the voice factor. Regarding Interpersonal Trust, the factor with the highest perception was trust in superiors and for Organizational Justice the factor with the highest average was interactional justice. For the correlation between CCO and CI: Voice Factor and Supervisor Trust; for CCO and JO: Civic Virtue and Procedural Justice and for CI and JO: Trust in the Supervisor and Interactional Justice. The multiple regression analyzes revealed that the model with the greatest explanatory power for the Civic Virtue variable presented 20.6% explained by the independent variable Trust in the Supervisor. Thus, it was demonstrated that Interpersonal Trust and Organizational Justice exert influence on Organizational Citizenship Behaviors. Therefore, this study allowed us to understand the interactions between the three constructs, helping to advance knowledge for the three themes and the possibility of new strategies for the managers of the analyzed cooperative. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-08-25 2022-05-30T14:35:14Z 2022-05-30T14:35:14Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/24581 |
dc.identifier.dark.fl_str_mv |
ark:/26339/00130000146qc |
url |
http://repositorio.ufsm.br/handle/1/24581 |
identifier_str_mv |
ark:/26339/00130000146qc |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Brasil Administração UFSM Programa de Pós-Graduação em Administração Centro de Ciências Sociais e Humanas |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Brasil Administração UFSM Programa de Pós-Graduação em Administração Centro de Ciências Sociais e Humanas |
dc.source.none.fl_str_mv |
reponame:Manancial - Repositório Digital da UFSM instname:Universidade Federal de Santa Maria (UFSM) instacron:UFSM |
instname_str |
Universidade Federal de Santa Maria (UFSM) |
instacron_str |
UFSM |
institution |
UFSM |
reponame_str |
Manancial - Repositório Digital da UFSM |
collection |
Manancial - Repositório Digital da UFSM |
repository.name.fl_str_mv |
Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM) |
repository.mail.fl_str_mv |
atendimento.sib@ufsm.br||tedebc@gmail.com |
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1815172446063427584 |