Antecedentes contextuais dos comportamentos de cidadania organizacional
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Tipo de documento: | Tese |
Idioma: | por |
Título da fonte: | Manancial - Repositório Digital da UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/14142 |
Resumo: | Organizational Citizenship Behavior has been considered vital for the functioning of organizations, since this behavior denotes the spontaneous cooperation of individuals and their involvement with activities, in addition to those prescribed for the execution of their formal role. Thus, the general objective of this study was to propose and apply a framework for the analysis of Organizational Citizenship Behaviors, composed of contextual antecedents associated to Interpersonal Trust, Organizational Trust and Organizational Support, aiming to establish interactions between them. For that, a descriptive research of the type survey was carried out, using quantitative methodologies for the survey and analysis of the results. The translation, the cross-cultural adaptation and validation of the scale of Organizational Citizenship Behaviors for Knowledge Workers and the measure of Interpersonal Trust in the national context were initially carried out. After these steps, a pilot study was carried out with the application of these questionnaires to 247 workers from the private educational sector. The second stage of the study consisted in the application of the survey to 988 workers of the educational sector belonging to thirteen private educational organizations. The obtained data were analyzed with the support of the software SPSS and AMOS, through the Modeling of Structural Equations (MSE). The main results show the relationship of influence of the contextual antecedents on the Organizational Citizenship Behaviors for Knowledge Workers, and all the constructs had a positive and significant influence on the OCB. Among the contextual antecedents, the one that most affected the OCB was Interpersonal Confidence. The hypotheses defined from the theoretical arguments presented were, for the most part, confirmed. Also, by confirming the influence of the contextual antecedents on Organizational Citizenship Behavior, the study allowed a new look at the OCB, considered an emerging theme in the studies on Organizational Behavior. The reflections that emerge from the findings of this research suggest that the social context, where interactions occur between individuals and between them and the organization, plays a central role in stimulating the behaviors of members in organizations. |
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Antecedentes contextuais dos comportamentos de cidadania organizacionalContextual antecedents of the organizational citizenship behaviorComportamento de cidadania organizacionalConfiança interpessoalConfiança organizacionalSuporte organizacionalOrganizational citizenship behaviorInterpersonal trustOrganizational trustOrganizational supportCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOOrganizational Citizenship Behavior has been considered vital for the functioning of organizations, since this behavior denotes the spontaneous cooperation of individuals and their involvement with activities, in addition to those prescribed for the execution of their formal role. Thus, the general objective of this study was to propose and apply a framework for the analysis of Organizational Citizenship Behaviors, composed of contextual antecedents associated to Interpersonal Trust, Organizational Trust and Organizational Support, aiming to establish interactions between them. For that, a descriptive research of the type survey was carried out, using quantitative methodologies for the survey and analysis of the results. The translation, the cross-cultural adaptation and validation of the scale of Organizational Citizenship Behaviors for Knowledge Workers and the measure of Interpersonal Trust in the national context were initially carried out. After these steps, a pilot study was carried out with the application of these questionnaires to 247 workers from the private educational sector. The second stage of the study consisted in the application of the survey to 988 workers of the educational sector belonging to thirteen private educational organizations. The obtained data were analyzed with the support of the software SPSS and AMOS, through the Modeling of Structural Equations (MSE). The main results show the relationship of influence of the contextual antecedents on the Organizational Citizenship Behaviors for Knowledge Workers, and all the constructs had a positive and significant influence on the OCB. Among the contextual antecedents, the one that most affected the OCB was Interpersonal Confidence. The hypotheses defined from the theoretical arguments presented were, for the most part, confirmed. Also, by confirming the influence of the contextual antecedents on Organizational Citizenship Behavior, the study allowed a new look at the OCB, considered an emerging theme in the studies on Organizational Behavior. The reflections that emerge from the findings of this research suggest that the social context, where interactions occur between individuals and between them and the organization, plays a central role in stimulating the behaviors of members in organizations.O Comportamento de Cidadania Organizacional tem sido considerado vital para o funcionamento das organizações, uma vez que este comportamento denota a cooperação espontânea dos indivíduos e seu envolvimento com atividades, além daquelas prescritas para a execução de seu papel formal. Assim, o objetivo geral deste estudo consistiu em propor e aplicar um framework de análise dos Comportamentos de Cidadania Organizacional composto por antecedentes contextuais associados à Confiança Interpessoal, Confiança Organizacional e Suporte Organizacional, visando estabelecer interações entre estes. Para tanto, realizou-se uma pesquisa de caráter descritivo do tipo survey, valendo-se de metodologias quantitativas para o levantamento e análise dos resultados. Inicialmente realizou-se a tradução, adaptação transcultural e validação da escala de Comportamentos de Cidadania Organizacional para Trabalhadores do Conhecimento e a medida de Confiança Interpessoal no contexto nacional. Após estas etapas foi realizado um estudo piloto com a aplicação desses questionários a 247 trabalhadores do setor educacional privado. A segunda etapa do estudo consistiu na aplicação da pesquisa a 988 trabalhadores do setor educacional pertencente a treze organizações de ensino privadas. Os dados obtidos foram analisados com o apoio do software SPSS e AMOS, por meio da Modelagem de Equações Estruturais (MEE). Os principais resultados encontrados expõem a relação de influência dos antecedentes contextuais sobre os Comportamentos de Cidadania Organizacional para Trabalhadores do Conhecimento, sendo que todos os construtos exerceram influência positiva e significativa sobre o CCO. Entre os antecedentes contextuais o que mais exerceu impacto sobre o CCO foi a Confiança Interpessoal. As hipóteses definidas a partir dos argumentos teóricos apresentados foram, em sua maioria, confirmadas. Ainda, ao comprovar a influência dos antecedentes contextuais sobre o Comportamento de Cidadania Organizacional, este estudo possibilitou um novo olhar para o CCO, considerado um tema emergente nos estudos sobre Comportamento Organizacional. As reflexões que emergem com os achados desta pesquisa, sugerem que o contexto social, onde ocorrem as interações entre os indivíduos e entre estes e a organização, assume um papel central no estímulo aos comportamentos dos membros nas organizações.Universidade Federal de Santa MariaBrasilAdministraçãoUFSMPrograma de Pós-Graduação em AdministraçãoCentro de Ciências Sociais e HumanasEstivalete, Vania de Fátima Barroshttp://lattes.cnpq.br/6802457117269462Gomes, Clandia Maffinihttp://lattes.cnpq.br/2010827580929023Löbler, Mauri Leodirhttp://lattes.cnpq.br/7320669188854401Oltramari, Andrea Poletohttp://lattes.cnpq.br/1704115053163728Begnis, Heron Sergio Moreirahttp://lattes.cnpq.br/9841035320952533Andrade, Taís de2018-08-31T12:39:02Z2018-08-31T12:39:02Z2017-03-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisapplication/pdfhttp://repositorio.ufsm.br/handle/1/14142porAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2018-08-31T12:39:03Zoai:repositorio.ufsm.br:1/14142Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2018-08-31T12:39:03Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.none.fl_str_mv |
Antecedentes contextuais dos comportamentos de cidadania organizacional Contextual antecedents of the organizational citizenship behavior |
title |
Antecedentes contextuais dos comportamentos de cidadania organizacional |
spellingShingle |
Antecedentes contextuais dos comportamentos de cidadania organizacional Andrade, Taís de Comportamento de cidadania organizacional Confiança interpessoal Confiança organizacional Suporte organizacional Organizational citizenship behavior Interpersonal trust Organizational trust Organizational support CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Antecedentes contextuais dos comportamentos de cidadania organizacional |
title_full |
Antecedentes contextuais dos comportamentos de cidadania organizacional |
title_fullStr |
Antecedentes contextuais dos comportamentos de cidadania organizacional |
title_full_unstemmed |
Antecedentes contextuais dos comportamentos de cidadania organizacional |
title_sort |
Antecedentes contextuais dos comportamentos de cidadania organizacional |
author |
Andrade, Taís de |
author_facet |
Andrade, Taís de |
author_role |
author |
dc.contributor.none.fl_str_mv |
Estivalete, Vania de Fátima Barros http://lattes.cnpq.br/6802457117269462 Gomes, Clandia Maffini http://lattes.cnpq.br/2010827580929023 Löbler, Mauri Leodir http://lattes.cnpq.br/7320669188854401 Oltramari, Andrea Poleto http://lattes.cnpq.br/1704115053163728 Begnis, Heron Sergio Moreira http://lattes.cnpq.br/9841035320952533 |
dc.contributor.author.fl_str_mv |
Andrade, Taís de |
dc.subject.por.fl_str_mv |
Comportamento de cidadania organizacional Confiança interpessoal Confiança organizacional Suporte organizacional Organizational citizenship behavior Interpersonal trust Organizational trust Organizational support CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
topic |
Comportamento de cidadania organizacional Confiança interpessoal Confiança organizacional Suporte organizacional Organizational citizenship behavior Interpersonal trust Organizational trust Organizational support CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
Organizational Citizenship Behavior has been considered vital for the functioning of organizations, since this behavior denotes the spontaneous cooperation of individuals and their involvement with activities, in addition to those prescribed for the execution of their formal role. Thus, the general objective of this study was to propose and apply a framework for the analysis of Organizational Citizenship Behaviors, composed of contextual antecedents associated to Interpersonal Trust, Organizational Trust and Organizational Support, aiming to establish interactions between them. For that, a descriptive research of the type survey was carried out, using quantitative methodologies for the survey and analysis of the results. The translation, the cross-cultural adaptation and validation of the scale of Organizational Citizenship Behaviors for Knowledge Workers and the measure of Interpersonal Trust in the national context were initially carried out. After these steps, a pilot study was carried out with the application of these questionnaires to 247 workers from the private educational sector. The second stage of the study consisted in the application of the survey to 988 workers of the educational sector belonging to thirteen private educational organizations. The obtained data were analyzed with the support of the software SPSS and AMOS, through the Modeling of Structural Equations (MSE). The main results show the relationship of influence of the contextual antecedents on the Organizational Citizenship Behaviors for Knowledge Workers, and all the constructs had a positive and significant influence on the OCB. Among the contextual antecedents, the one that most affected the OCB was Interpersonal Confidence. The hypotheses defined from the theoretical arguments presented were, for the most part, confirmed. Also, by confirming the influence of the contextual antecedents on Organizational Citizenship Behavior, the study allowed a new look at the OCB, considered an emerging theme in the studies on Organizational Behavior. The reflections that emerge from the findings of this research suggest that the social context, where interactions occur between individuals and between them and the organization, plays a central role in stimulating the behaviors of members in organizations. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-03-10 2018-08-31T12:39:02Z 2018-08-31T12:39:02Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/doctoralThesis |
format |
doctoralThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/14142 |
url |
http://repositorio.ufsm.br/handle/1/14142 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Brasil Administração UFSM Programa de Pós-Graduação em Administração Centro de Ciências Sociais e Humanas |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria Brasil Administração UFSM Programa de Pós-Graduação em Administração Centro de Ciências Sociais e Humanas |
dc.source.none.fl_str_mv |
reponame:Manancial - Repositório Digital da UFSM instname:Universidade Federal de Santa Maria (UFSM) instacron:UFSM |
instname_str |
Universidade Federal de Santa Maria (UFSM) |
instacron_str |
UFSM |
institution |
UFSM |
reponame_str |
Manancial - Repositório Digital da UFSM |
collection |
Manancial - Repositório Digital da UFSM |
repository.name.fl_str_mv |
Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM) |
repository.mail.fl_str_mv |
atendimento.sib@ufsm.br||tedebc@gmail.com |
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1805922102425944064 |