Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Manancial - Repositório Digital da UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/5670 |
Resumo: | The aim of this work was to evaluate the conditions of quality of the establishments which produce food in Santa Maria. The present study was realized in ten food services of food (commercial and industrial) and five hospital nutrition units of Santa Maria (RS), in the months from April to July, in 2008. It was applied a specific list of evaluation from Good Practices in the food services and a list in the hospital units. It was realized swabs collection in the hands of the manipulators and in the surfaces after the cleaning up to verify the presence of positive Staphylococus coagulase and the total enumeration of the aerobic mesofilic microorganisms. It was applied a questionnaire to all food manipulators to verify their profiles and a questionnaire to fifty (50) clients and/or patients to each establishment to investigate the level of their satisfaction. It was observed a little consciousness and commitment from the establishments to the requisites required for the legislation to Good Practices. The microbiological analyses showed the low efficiency in the sanitation procedures of. The manpower employed is mainly female with commonness young manipulators who have regular scholar, receive their salaries according to their function. Work in average thirty hours a week and are satisfied with their timetable and the function they have. The majority employees work from 1 to 2 years in the establishments, try to keep their hand hygienic habits and half of the interviewee reported they had received a trainee in Good Practices. The clients and/ or the patients demonstrated to be satisfied with the quality of the taken services which every evaluated services were classified between Excellent and Good. According to what was exposed it is evident the necessity of the improvement of the hygienic-sanitary conditions and greater supervision from the competent parts and bigger investments in the periodic trainees to the food manipulators to make them to become conscious and able to the improvement of the procedures. |
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Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RSEvaluation of the conditions of quality in food services and hospital units of Santa Maria city - RSBoas práticas de manipulaçãoManipulação de alimentosTreinamentoAvaliação de satisfaçãoGood manipulation practicesFood manipulationTraineeSatisfaction evaluationCNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOSThe aim of this work was to evaluate the conditions of quality of the establishments which produce food in Santa Maria. The present study was realized in ten food services of food (commercial and industrial) and five hospital nutrition units of Santa Maria (RS), in the months from April to July, in 2008. It was applied a specific list of evaluation from Good Practices in the food services and a list in the hospital units. It was realized swabs collection in the hands of the manipulators and in the surfaces after the cleaning up to verify the presence of positive Staphylococus coagulase and the total enumeration of the aerobic mesofilic microorganisms. It was applied a questionnaire to all food manipulators to verify their profiles and a questionnaire to fifty (50) clients and/or patients to each establishment to investigate the level of their satisfaction. It was observed a little consciousness and commitment from the establishments to the requisites required for the legislation to Good Practices. The microbiological analyses showed the low efficiency in the sanitation procedures of. The manpower employed is mainly female with commonness young manipulators who have regular scholar, receive their salaries according to their function. Work in average thirty hours a week and are satisfied with their timetable and the function they have. The majority employees work from 1 to 2 years in the establishments, try to keep their hand hygienic habits and half of the interviewee reported they had received a trainee in Good Practices. The clients and/ or the patients demonstrated to be satisfied with the quality of the taken services which every evaluated services were classified between Excellent and Good. According to what was exposed it is evident the necessity of the improvement of the hygienic-sanitary conditions and greater supervision from the competent parts and bigger investments in the periodic trainees to the food manipulators to make them to become conscious and able to the improvement of the procedures.O objetivo desse trabalho foi avaliar as condições de qualidade dos estabelecimentos que produzem alimentos na cidade de Santa Maria (RS). O presente estudo foi realizado em dez serviços de alimentação comerciais e industriais e cinco Unidades hospitalares da cidade de Santa Maria (RS), nos meses de abril a julho de 2008. Aplicou-se uma lista especifica de avaliação das Boas Práticas em serviços de alimentação e uma lista nas Unidades hospitalares. Realizaram-se coletas de swabs nas mãos dos manipuladores e nas superfícies após a higienização, para verificar a presença de Staphylococcus coagulase positiva e contagem total de microrganismos aeróbios mesófilos. Aplicou-se um questionário a todos os manipuladores de alimentos, para verificar o perfil dos mesmos e um questionário a 50 clientes e/ou pacientes de cada estabelecimento, para investigar o grau de satisfação dos mesmos. Constatou-se pouca conscientização e comprometimento dos estabelecimentos quanto ao cumprimento dos requisitos exigidos pela legislação vigente. As análises microbiológicas comprovaram a baixa eficiência nos procedimentos de higienização. A mão de obra empregada é predominantemente feminina, com prevalência de manipuladores jovens, com regular nível de escolaridade, recebendo salários compatíveis com a função. Trabalham em média trinta horas semanais e estão satisfeitos com a sua carga horária e com a função que exercem. A maioria trabalha de 1 a 2 anos nos estabelecimentos, procuram manter adequados hábitos de higiene das mãos e relataram receber treinamento em Boas Práticas. Os clientes e/ou pacientes demonstraram-se satisfeitos com a qualidade dos serviços prestados, sendo que os requisitos avaliados classificaram-se entre Ótimo e Bom. Diante do exposto, evidencia-se a necessidade de melhoria nas condições higiênico-sanitária e maior fiscalização pelos órgãos competentes e maiores investimentos em treinamentos periódicos aos manipuladores de alimentos, para conscientizá-los e capacitá-los para o melhoramento dos procedimentos.Universidade Federal de Santa MariaBRCiência e Tecnologia dos AlimentosUFSMPrograma de Pós-Graduação em Ciência e Tecnologia dos AlimentosHecktheuer, Luisa Helena Rycheckihttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4793145U5Pelegrini, Luis Fernando Vilani dehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4751391H6Fries, Leadir Lucy Martinshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4781614A3Stangarlin, Lize2009-06-302009-06-302009-02-27info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfSTANGARLIN, Lize. EVALUATION OF THE CONDITIONS OF QUALITY IN FOOD SERVICES AND HOSPITAL UNITS OF SANTA MARIA CITY RS. 2009. 190 f. Dissertação (Mestrado em Ciência e Tecnologia dos Alimentos) - Universidade Federal de Santa Maria, Santa Maria, 2009.http://repositorio.ufsm.br/handle/1/5670porinfo:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2022-03-16T13:59:37Zoai:repositorio.ufsm.br:1/5670Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2022-03-16T13:59:37Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.none.fl_str_mv |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS Evaluation of the conditions of quality in food services and hospital units of Santa Maria city - RS |
title |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS |
spellingShingle |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS Stangarlin, Lize Boas práticas de manipulação Manipulação de alimentos Treinamento Avaliação de satisfação Good manipulation practices Food manipulation Trainee Satisfaction evaluation CNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOS |
title_short |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS |
title_full |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS |
title_fullStr |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS |
title_full_unstemmed |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS |
title_sort |
Avaliação das condições de qualidade em serviços de alimentação e unidades hospitalares na cidade Santa Maria - RS |
author |
Stangarlin, Lize |
author_facet |
Stangarlin, Lize |
author_role |
author |
dc.contributor.none.fl_str_mv |
Hecktheuer, Luisa Helena Rychecki http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4793145U5 Pelegrini, Luis Fernando Vilani de http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4751391H6 Fries, Leadir Lucy Martins http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4781614A3 |
dc.contributor.author.fl_str_mv |
Stangarlin, Lize |
dc.subject.por.fl_str_mv |
Boas práticas de manipulação Manipulação de alimentos Treinamento Avaliação de satisfação Good manipulation practices Food manipulation Trainee Satisfaction evaluation CNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOS |
topic |
Boas práticas de manipulação Manipulação de alimentos Treinamento Avaliação de satisfação Good manipulation practices Food manipulation Trainee Satisfaction evaluation CNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOS |
description |
The aim of this work was to evaluate the conditions of quality of the establishments which produce food in Santa Maria. The present study was realized in ten food services of food (commercial and industrial) and five hospital nutrition units of Santa Maria (RS), in the months from April to July, in 2008. It was applied a specific list of evaluation from Good Practices in the food services and a list in the hospital units. It was realized swabs collection in the hands of the manipulators and in the surfaces after the cleaning up to verify the presence of positive Staphylococus coagulase and the total enumeration of the aerobic mesofilic microorganisms. It was applied a questionnaire to all food manipulators to verify their profiles and a questionnaire to fifty (50) clients and/or patients to each establishment to investigate the level of their satisfaction. It was observed a little consciousness and commitment from the establishments to the requisites required for the legislation to Good Practices. The microbiological analyses showed the low efficiency in the sanitation procedures of. The manpower employed is mainly female with commonness young manipulators who have regular scholar, receive their salaries according to their function. Work in average thirty hours a week and are satisfied with their timetable and the function they have. The majority employees work from 1 to 2 years in the establishments, try to keep their hand hygienic habits and half of the interviewee reported they had received a trainee in Good Practices. The clients and/ or the patients demonstrated to be satisfied with the quality of the taken services which every evaluated services were classified between Excellent and Good. According to what was exposed it is evident the necessity of the improvement of the hygienic-sanitary conditions and greater supervision from the competent parts and bigger investments in the periodic trainees to the food manipulators to make them to become conscious and able to the improvement of the procedures. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009-06-30 2009-06-30 2009-02-27 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
STANGARLIN, Lize. EVALUATION OF THE CONDITIONS OF QUALITY IN FOOD SERVICES AND HOSPITAL UNITS OF SANTA MARIA CITY RS. 2009. 190 f. Dissertação (Mestrado em Ciência e Tecnologia dos Alimentos) - Universidade Federal de Santa Maria, Santa Maria, 2009. http://repositorio.ufsm.br/handle/1/5670 |
identifier_str_mv |
STANGARLIN, Lize. EVALUATION OF THE CONDITIONS OF QUALITY IN FOOD SERVICES AND HOSPITAL UNITS OF SANTA MARIA CITY RS. 2009. 190 f. Dissertação (Mestrado em Ciência e Tecnologia dos Alimentos) - Universidade Federal de Santa Maria, Santa Maria, 2009. |
url |
http://repositorio.ufsm.br/handle/1/5670 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Maria BR Ciência e Tecnologia dos Alimentos UFSM Programa de Pós-Graduação em Ciência e Tecnologia dos Alimentos |
publisher.none.fl_str_mv |
Universidade Federal de Santa Maria BR Ciência e Tecnologia dos Alimentos UFSM Programa de Pós-Graduação em Ciência e Tecnologia dos Alimentos |
dc.source.none.fl_str_mv |
reponame:Manancial - Repositório Digital da UFSM instname:Universidade Federal de Santa Maria (UFSM) instacron:UFSM |
instname_str |
Universidade Federal de Santa Maria (UFSM) |
instacron_str |
UFSM |
institution |
UFSM |
reponame_str |
Manancial - Repositório Digital da UFSM |
collection |
Manancial - Repositório Digital da UFSM |
repository.name.fl_str_mv |
Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM) |
repository.mail.fl_str_mv |
atendimento.sib@ufsm.br||tedebc@gmail.com |
_version_ |
1805922014234411008 |