Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso

Detalhes bibliográficos
Autor(a) principal: Correia, Laura Fernandes Melo
Data de Publicação: 2010
Tipo de documento: Tese
Idioma: por
Título da fonte: LOCUS Repositório Institucional da UFV
Texto Completo: http://locus.ufv.br/handle/123456789/425
Resumo: The dairy value chain of Brazil has fundamental importance for the country, in view of its contribution to economic and social development, generating income, tax revenues and employment. Due to the strong competition of the Brazilian dairy sector, actions that promote the competitiveness of firms and ensure operational efficiency, such as greater control over logistics, are increasingly necessary. This study aimed to assess the logistical performance of the dairy industry, considering its structure and the utilization of information technology, as well as the supply chain management and distribution systems. A multiple-case study of dairy companies in the State of Minas Gerais and a survey of logistical service providers in the country were conducted. The dairy companies studied were selected from a recent diagnostic appraisal of the state s dairy industry, based on the criteria of size and logistics organization. The selection of logistic service companies was based on their degree of specialization on refrigerated food products. Data collection at the dairy firms was done through direct visits, in which their main executives were interviewed. Logistics companies answered a questionnaire via e-mail or telephone interviews. The evaluation of logistical performance was based on logistic indicators from Fawcett and Clinton s performance appraisal model. The results showed that most of the companies appraised have difficulties in the milk collection and distribution of products, with inefficiencies that lead to increased costs, lower quality of service and reduced competitiveness. The survey among logistics providers yielded information related to their organization, the importance of information technology, the skills and educational level of employees, which allowed the proposal of performance improvement strategies focusing on the dairy industry. Among the proposals to increase the competitiveness of the dairy sector, imparting greater dynamism and efficiency in the logistics process, are the formation of consortia of dairy products for the joint collection of milk, the creation of shared distribution centers shared, the set-up of logistics information control structures, the establishment of cost control systems and the promotion of capacity build ling of dairy company employees in the area of logistics. The study concluded that the use of integrated logistics as a way to achieve competitive advantage is not yet a reality in the dairy sector of Minas Gerais State; there is still a long way to go for those who want to benefit from logistical excellence as a driver of competitiveness.
id UFV_5094f5cf8f6a78a4077f76abc52a5a52
oai_identifier_str oai:locus.ufv.br:123456789/425
network_acronym_str UFV
network_name_str LOCUS Repositório Institucional da UFV
repository_id_str 2145
spelling Correia, Laura Fernandes Melohttp://lattes.cnpq.br/8261226055236767Carvalho, Antônio Fernandes dehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4781655T2Soares, Cláudio Furtadohttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4787521A0Perez, Ronaldohttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4763156J5Silva Júnior, Aziz Galvão dahttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4797493T5Jiménez-flores, Rafael2015-03-26T12:24:58Z2011-09-012015-03-26T12:24:58Z2010-10-08CORREIA, Laura Fernandes Melo. Evaluation of logistics performance of dairy industry in the State of Minas Gerais: a multi case study.. 2010. 221 f. Tese (Doutorado em Ciência de Alimentos; Tecnologia de Alimentos; Engenharia de Alimentos) - Universidade Federal de Viçosa, Viçosa, 2010.http://locus.ufv.br/handle/123456789/425The dairy value chain of Brazil has fundamental importance for the country, in view of its contribution to economic and social development, generating income, tax revenues and employment. Due to the strong competition of the Brazilian dairy sector, actions that promote the competitiveness of firms and ensure operational efficiency, such as greater control over logistics, are increasingly necessary. This study aimed to assess the logistical performance of the dairy industry, considering its structure and the utilization of information technology, as well as the supply chain management and distribution systems. A multiple-case study of dairy companies in the State of Minas Gerais and a survey of logistical service providers in the country were conducted. The dairy companies studied were selected from a recent diagnostic appraisal of the state s dairy industry, based on the criteria of size and logistics organization. The selection of logistic service companies was based on their degree of specialization on refrigerated food products. Data collection at the dairy firms was done through direct visits, in which their main executives were interviewed. Logistics companies answered a questionnaire via e-mail or telephone interviews. The evaluation of logistical performance was based on logistic indicators from Fawcett and Clinton s performance appraisal model. The results showed that most of the companies appraised have difficulties in the milk collection and distribution of products, with inefficiencies that lead to increased costs, lower quality of service and reduced competitiveness. The survey among logistics providers yielded information related to their organization, the importance of information technology, the skills and educational level of employees, which allowed the proposal of performance improvement strategies focusing on the dairy industry. Among the proposals to increase the competitiveness of the dairy sector, imparting greater dynamism and efficiency in the logistics process, are the formation of consortia of dairy products for the joint collection of milk, the creation of shared distribution centers shared, the set-up of logistics information control structures, the establishment of cost control systems and the promotion of capacity build ling of dairy company employees in the area of logistics. The study concluded that the use of integrated logistics as a way to achieve competitive advantage is not yet a reality in the dairy sector of Minas Gerais State; there is still a long way to go for those who want to benefit from logistical excellence as a driver of competitiveness.O sistema agroindustrial do leite apresenta fundamental importância para o país do ponto de vista econômico e social, gerando renda, impostos e empregos. Em função da grande concorrência encontrada no setor de lácteos, ações que aumentem a competitividade das indústrias e garantam eficiência operacional, tais como maior controle logístico são fundamentais. O presente trabalho teve como objetivo avaliar a conjuntura logística da indústria laticinista relacionada à estruturação do setor logístico, às tecnologias informatizadas e à gestão da cadeia de suprimentos e de comercialização. A pesquisa utilizou a metodologia do estudo de caso múltiplo para análise de indústrias laticinistas do Estado de Minas Gerais e aplicação de questionários às empresas de logística nacionais. As indústrias foram selecionadas a partir de um diagnóstico setorial, com base no porte e organização logística. A seleção das empresas de logística considerou o fato de serem especializadas na distribuição de produtos alimentícios refrigerados. A coleta de dados nos laticínios se deu através de visitas, nas quais foram entrevistados seus principais dirigentes. As empresas de logística responderam questionários via e-mail ou por telefone. A avaliação da competitividade logística nos laticínios se baseou em indicadores logísticos, presentes num sistema de avaliação de desempenho, que é considerado como uma das áreas-chave do modelo de Fawcett e Clinton, proposto para identificar empresas líderes em logística, o qual também foi utilizado na avaliação das empresas de logística. Os resultados mostraram que grande parte dos laticínios possui dificuldades nos setores de captação e distribuição de produtos, apresentando ineficiências em ambos, o que proporciona aumento de custos, menor qualidade no serviço prestado e redução da competitividade. O levantamento junto às empresas de logística permitiu reunir informações relacionadas à organização, à importância da tecnologia da informação, à qualificação e capacitação dos funcionários, informações estas que permitiram propor novas formas de atuação para as indústrias laticinistas. Entre as propostas que visam o aumento de competitividade no setor lácteo, imprimindo maior dinamismo e eficiência no processo logístico, estão a formação de consórcios entre os laticínios para a captação conjunta de leite, a criação de centros de distribuição compartilhados entre os laticínios, a montagem de estruturas de controle das informações logísticas, a criação de um sistema de apuração de custos e a promoção da capacitação dos funcionários dos laticínios na área de logística. O estudo concluiu que a utilização da logística de forma integrada como forma de alcançar vantagem competitiva ainda não é uma realidade nos laticínios do Estado de Minas Gerais, havendo um longo caminho a percorrer para aqueles que buscam sobressair no mercado através de uma logística robusta e eficiente.application/pdfporUniversidade Federal de ViçosaDoutorado em Ciência e Tecnologia de AlimentosUFVBRCiência de Alimentos; Tecnologia de Alimentos; Engenharia de AlimentosLeiteLaticíniosLogísticaGestãoCadeia de suprimentosComercializaçãoMilkDairyLogisticsManagementSupply chainMarketingCNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOSAvaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicasoEvaluation of logistics performance of dairy industry in the State of Minas Gerais: a multi case study.info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisinfo:eu-repo/semantics/openAccessreponame:LOCUS Repositório Institucional da UFVinstname:Universidade Federal de Viçosa (UFV)instacron:UFVORIGINALtexto completo.pdfapplication/pdf2403712https://locus.ufv.br//bitstream/123456789/425/1/texto%20completo.pdfd9174c546b2e0580d914630682ce91e3MD51TEXTtexto completo.pdf.txttexto completo.pdf.txtExtracted texttext/plain499179https://locus.ufv.br//bitstream/123456789/425/2/texto%20completo.pdf.txt92d5c86308de5c54d2c095d3f5c6349aMD52THUMBNAILtexto completo.pdf.jpgtexto completo.pdf.jpgIM Thumbnailimage/jpeg3627https://locus.ufv.br//bitstream/123456789/425/3/texto%20completo.pdf.jpg3a49b9ab9d64418b6ada58d0a9c180f5MD53123456789/4252016-04-06 23:04:27.231oai:locus.ufv.br:123456789/425Repositório InstitucionalPUBhttps://www.locus.ufv.br/oai/requestfabiojreis@ufv.bropendoar:21452016-04-07T02:04:27LOCUS Repositório Institucional da UFV - Universidade Federal de Viçosa (UFV)false
dc.title.por.fl_str_mv Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
dc.title.alternative.eng.fl_str_mv Evaluation of logistics performance of dairy industry in the State of Minas Gerais: a multi case study.
title Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
spellingShingle Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
Correia, Laura Fernandes Melo
Leite
Laticínios
Logística
Gestão
Cadeia de suprimentos
Comercialização
Milk
Dairy
Logistics
Management
Supply chain
Marketing
CNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOS
title_short Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
title_full Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
title_fullStr Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
title_full_unstemmed Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
title_sort Avaliação do desempenho logístico da indústria laticinista no estado de Minas de Gerais: um estudo multicaso
author Correia, Laura Fernandes Melo
author_facet Correia, Laura Fernandes Melo
author_role author
dc.contributor.authorLattes.por.fl_str_mv http://lattes.cnpq.br/8261226055236767
dc.contributor.author.fl_str_mv Correia, Laura Fernandes Melo
dc.contributor.advisor-co1.fl_str_mv Carvalho, Antônio Fernandes de
dc.contributor.advisor-co1Lattes.fl_str_mv http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4781655T2
dc.contributor.advisor-co2.fl_str_mv Soares, Cláudio Furtado
dc.contributor.advisor-co2Lattes.fl_str_mv http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4787521A0
dc.contributor.advisor1.fl_str_mv Perez, Ronaldo
dc.contributor.advisor1Lattes.fl_str_mv http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4763156J5
dc.contributor.referee1.fl_str_mv Silva Júnior, Aziz Galvão da
dc.contributor.referee1Lattes.fl_str_mv http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4797493T5
dc.contributor.referee2.fl_str_mv Jiménez-flores, Rafael
contributor_str_mv Carvalho, Antônio Fernandes de
Soares, Cláudio Furtado
Perez, Ronaldo
Silva Júnior, Aziz Galvão da
Jiménez-flores, Rafael
dc.subject.por.fl_str_mv Leite
Laticínios
Logística
Gestão
Cadeia de suprimentos
Comercialização
topic Leite
Laticínios
Logística
Gestão
Cadeia de suprimentos
Comercialização
Milk
Dairy
Logistics
Management
Supply chain
Marketing
CNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOS
dc.subject.eng.fl_str_mv Milk
Dairy
Logistics
Management
Supply chain
Marketing
dc.subject.cnpq.fl_str_mv CNPQ::CIENCIAS AGRARIAS::CIENCIA E TECNOLOGIA DE ALIMENTOS
description The dairy value chain of Brazil has fundamental importance for the country, in view of its contribution to economic and social development, generating income, tax revenues and employment. Due to the strong competition of the Brazilian dairy sector, actions that promote the competitiveness of firms and ensure operational efficiency, such as greater control over logistics, are increasingly necessary. This study aimed to assess the logistical performance of the dairy industry, considering its structure and the utilization of information technology, as well as the supply chain management and distribution systems. A multiple-case study of dairy companies in the State of Minas Gerais and a survey of logistical service providers in the country were conducted. The dairy companies studied were selected from a recent diagnostic appraisal of the state s dairy industry, based on the criteria of size and logistics organization. The selection of logistic service companies was based on their degree of specialization on refrigerated food products. Data collection at the dairy firms was done through direct visits, in which their main executives were interviewed. Logistics companies answered a questionnaire via e-mail or telephone interviews. The evaluation of logistical performance was based on logistic indicators from Fawcett and Clinton s performance appraisal model. The results showed that most of the companies appraised have difficulties in the milk collection and distribution of products, with inefficiencies that lead to increased costs, lower quality of service and reduced competitiveness. The survey among logistics providers yielded information related to their organization, the importance of information technology, the skills and educational level of employees, which allowed the proposal of performance improvement strategies focusing on the dairy industry. Among the proposals to increase the competitiveness of the dairy sector, imparting greater dynamism and efficiency in the logistics process, are the formation of consortia of dairy products for the joint collection of milk, the creation of shared distribution centers shared, the set-up of logistics information control structures, the establishment of cost control systems and the promotion of capacity build ling of dairy company employees in the area of logistics. The study concluded that the use of integrated logistics as a way to achieve competitive advantage is not yet a reality in the dairy sector of Minas Gerais State; there is still a long way to go for those who want to benefit from logistical excellence as a driver of competitiveness.
publishDate 2010
dc.date.issued.fl_str_mv 2010-10-08
dc.date.available.fl_str_mv 2011-09-01
2015-03-26T12:24:58Z
dc.date.accessioned.fl_str_mv 2015-03-26T12:24:58Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/doctoralThesis
format doctoralThesis
status_str publishedVersion
dc.identifier.citation.fl_str_mv CORREIA, Laura Fernandes Melo. Evaluation of logistics performance of dairy industry in the State of Minas Gerais: a multi case study.. 2010. 221 f. Tese (Doutorado em Ciência de Alimentos; Tecnologia de Alimentos; Engenharia de Alimentos) - Universidade Federal de Viçosa, Viçosa, 2010.
dc.identifier.uri.fl_str_mv http://locus.ufv.br/handle/123456789/425
identifier_str_mv CORREIA, Laura Fernandes Melo. Evaluation of logistics performance of dairy industry in the State of Minas Gerais: a multi case study.. 2010. 221 f. Tese (Doutorado em Ciência de Alimentos; Tecnologia de Alimentos; Engenharia de Alimentos) - Universidade Federal de Viçosa, Viçosa, 2010.
url http://locus.ufv.br/handle/123456789/425
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Viçosa
dc.publisher.program.fl_str_mv Doutorado em Ciência e Tecnologia de Alimentos
dc.publisher.initials.fl_str_mv UFV
dc.publisher.country.fl_str_mv BR
dc.publisher.department.fl_str_mv Ciência de Alimentos; Tecnologia de Alimentos; Engenharia de Alimentos
publisher.none.fl_str_mv Universidade Federal de Viçosa
dc.source.none.fl_str_mv reponame:LOCUS Repositório Institucional da UFV
instname:Universidade Federal de Viçosa (UFV)
instacron:UFV
instname_str Universidade Federal de Viçosa (UFV)
instacron_str UFV
institution UFV
reponame_str LOCUS Repositório Institucional da UFV
collection LOCUS Repositório Institucional da UFV
bitstream.url.fl_str_mv https://locus.ufv.br//bitstream/123456789/425/1/texto%20completo.pdf
https://locus.ufv.br//bitstream/123456789/425/2/texto%20completo.pdf.txt
https://locus.ufv.br//bitstream/123456789/425/3/texto%20completo.pdf.jpg
bitstream.checksum.fl_str_mv d9174c546b2e0580d914630682ce91e3
92d5c86308de5c54d2c095d3f5c6349a
3a49b9ab9d64418b6ada58d0a9c180f5
bitstream.checksumAlgorithm.fl_str_mv MD5
MD5
MD5
repository.name.fl_str_mv LOCUS Repositório Institucional da UFV - Universidade Federal de Viçosa (UFV)
repository.mail.fl_str_mv fabiojreis@ufv.br
_version_ 1801212939668029440