Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias
Autor(a) principal: | |
---|---|
Data de Publicação: | 2006 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | LOCUS Repositório Institucional da UFV |
Texto Completo: | http://locus.ufv.br/handle/123456789/3374 |
Resumo: | The aim of the present work was a comparative analysis of the cleaning process applied to work clothes worn by food handlers in the meat processing industry in two types of laundries, proprietary and third party, and also to verify the perception of both managers and food handlers as to the quality of the service provided. Studies show that the cleaning process is more effective when carried out in a third party laundry, although the durability of the clothing is longer when processed in-house. For this reason, the study was carried out in two industrial food handlers, the first being located in a town of Zona da Mata MG, that uses its own laundry for cleaning work clothes, and the other located in the city of Belo Horizonte using a third party laundry. Baseline data was obtained from structured interviews and further data was collected by direct observation. The work clothes were sent to a laboratory for analysis of the textile composition, and the supplied results gave a descriptive and comparative analysis of the garments. The principal results indicated that satisfaction with the cleanliness of the clothes depended on the procedures adopted, considering the physical environment of the laundry, the operational flow of the process and the working systems implemented by the laundry. Thus, a well structured process will guarantee that the work clothes will be free of apparent soiling and in a better state of repair, which, in turn, contributes to the user s satisfaction. In the company which carries out its own cleaning, the managers and handler s perception of the cleaned garments was not satisfactory, due to their appearance and poor state of repair. In the case of the company that makes use of third party cleaning services, the managers and handler s perception was more positive, because they consider that the garments are properly cleaned, when judged by appearance, cleanliness, smell and state of repair. Therefore, it was considered that the option for using a third party cleaning service is the most appropriate choice, because this kind of laundry has the physical capacity to accomplish the required service; qualified personnel to administer the service; an efficient wash process, resulting in garments without stains or smells, and with the users identification clearly marked; the garments are always repaired, thus giving a better appearance, which in turn will better reflect the quality of the product returned to the customer. However, it must be noted that the results obtained in this case study are specific to the present work and are not a generalization. |
id |
UFV_5faad61e953cb7993cafcc80f7efbf76 |
---|---|
oai_identifier_str |
oai:locus.ufv.br:123456789/3374 |
network_acronym_str |
UFV |
network_name_str |
LOCUS Repositório Institucional da UFV |
repository_id_str |
2145 |
spelling |
Marques, Maria Aparecida Resendehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4236642H4Silva, Neuza Maria dahttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4783876Z0Mafra, Simone Caldas Tavareshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4723600T9Teixeira, Karla Maria Damianohttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4790320H4Loreto, Maria das Dores Saraiva dehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4787872U2Andrade, Viviane Delfino Albuquerquehttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4791117H12015-03-26T13:19:54Z2007-04-172015-03-26T13:19:54Z2006-10-20MARQUES, Maria Aparecida Resende. Analysis and perception of the cleaning process applied to work clothes in the food industry. 2006. 124 f. Dissertação (Mestrado em Economia familiar; Estudo da família; Teoria econômica e Educação do consumidor) - Universidade Federal de Viçosa, Viçosa, 2006.http://locus.ufv.br/handle/123456789/3374The aim of the present work was a comparative analysis of the cleaning process applied to work clothes worn by food handlers in the meat processing industry in two types of laundries, proprietary and third party, and also to verify the perception of both managers and food handlers as to the quality of the service provided. Studies show that the cleaning process is more effective when carried out in a third party laundry, although the durability of the clothing is longer when processed in-house. For this reason, the study was carried out in two industrial food handlers, the first being located in a town of Zona da Mata MG, that uses its own laundry for cleaning work clothes, and the other located in the city of Belo Horizonte using a third party laundry. Baseline data was obtained from structured interviews and further data was collected by direct observation. The work clothes were sent to a laboratory for analysis of the textile composition, and the supplied results gave a descriptive and comparative analysis of the garments. The principal results indicated that satisfaction with the cleanliness of the clothes depended on the procedures adopted, considering the physical environment of the laundry, the operational flow of the process and the working systems implemented by the laundry. Thus, a well structured process will guarantee that the work clothes will be free of apparent soiling and in a better state of repair, which, in turn, contributes to the user s satisfaction. In the company which carries out its own cleaning, the managers and handler s perception of the cleaned garments was not satisfactory, due to their appearance and poor state of repair. In the case of the company that makes use of third party cleaning services, the managers and handler s perception was more positive, because they consider that the garments are properly cleaned, when judged by appearance, cleanliness, smell and state of repair. Therefore, it was considered that the option for using a third party cleaning service is the most appropriate choice, because this kind of laundry has the physical capacity to accomplish the required service; qualified personnel to administer the service; an efficient wash process, resulting in garments without stains or smells, and with the users identification clearly marked; the garments are always repaired, thus giving a better appearance, which in turn will better reflect the quality of the product returned to the customer. However, it must be noted that the results obtained in this case study are specific to the present work and are not a generalization.O presente trabalho objetivou analisar comparativamente o processo de higienização das roupas profissionais dos manipuladores das indústrias alimentícias em dois tipos de lavanderias, própria e terceirizada, bem como verificar a percepção dos gerentes administrativos e dos manipuladores de alimentos destas indústrias quanto aos resultados dos serviços prestados. Estudos apontam que o processo de higienização pode ser mais eficaz quando realizado em lavanderias terceirizadas, embora a durabilidade das peças seja maior quando processadas em lavanderias próprias. O presente estudo foi realizado em duas indústrias alimentícias, uma situada em um município da Zona da Mata MG e que utiliza lavanderia própria para higienização das vestimentas profissionais e a outra, situada na Região Metropolitana de Belo Horizonte e que terceiriza esse tipo de serviço. Os dados foram coletados utilizando-se de observações diretas e entrevistas fundamentadas em um roteiro estruturado. A análise da composição têxtil das roupas profissionais foi feita mediante testes laboratoriais, sendo realizado, ainda, análise descritiva e comparativa dos resultados destes testes. Os principais resultados indicaram que a satisfação com a higienização de roupas depende do procedimento adotado, considerando o ambiente físico da lavanderia, o fluxo operacional das atividades desenvolvidas e os sistemas de trabalho implementados pela mesma. Assim, um processo melhor estruturado irá garantir roupas profissionais isentas de sujidades aparentes e em melhor estado de conservação, o que, conseqüentemente, contribui para a satisfação do usuário. Na indústria com serviço de higienização próprio, a percepção dos gerentes e dos manipuladores quanto ao resultado final da higienização de suas roupas não se revelou satisfatória, devido ao fato das roupas apresentarem aparência e estado de conservação precários. Por outro lado, a percepção dos gerentes e dos manipuladores da indústria que terceiriza este serviço de higienização, apresentou mais positiva, pois consideram que as roupas são devidamente higienizadas, a julgar pelos aspectos de aparência, limpeza, cheiro e manutenção. Portanto, a opção pelo serviço de higienização terceirizado foi considerada a mais adequada, pelo fato desta lavanderia observada apresentar uma estrutura física condizente com o serviço realizado; presença de profissionais capacitados na gestão do serviço; processo de lavagem mais eficiente, resultando em roupas sem manchas, sem cheiros, personalizadas, sempre reparadas e, conseqüentemente, com melhor aparência, o que pode repercutir na qualidade dos produtos alimentícios oferecidos aos consumidores. Porém, por se tratar de estudo de caso, os resultados obtidos no presente trabalho, não podem ser generalizados.application/pdfporUniversidade Federal de ViçosaMestrado em Economia DomésticaUFVBREconomia familiar; Estudo da família; Teoria econômica e Educação do consumidorRoupas profissionaisHigienização de roupasLavanderia própria e terceirizadaWork clothesCleaning process applied to clothesLaundry proprietary and third partyCNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA DOMESTICAAnálise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias AlimentíciasAnalysis and perception of the cleaning process applied to work clothes in the food industryinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:LOCUS Repositório Institucional da UFVinstname:Universidade Federal de Viçosa (UFV)instacron:UFVORIGINALtexto completo.pdfapplication/pdf452656https://locus.ufv.br//bitstream/123456789/3374/1/texto%20completo.pdf31567d2d2b79455fbb4ff9a994ccdb66MD51TEXTtexto completo.pdf.txttexto completo.pdf.txtExtracted texttext/plain251001https://locus.ufv.br//bitstream/123456789/3374/2/texto%20completo.pdf.txtce1a20d1cffe4b221e7756e08b5ddb44MD52THUMBNAILtexto completo.pdf.jpgtexto completo.pdf.jpgIM Thumbnailimage/jpeg3612https://locus.ufv.br//bitstream/123456789/3374/3/texto%20completo.pdf.jpgdcf893222c3a32685be1605695bd265eMD53123456789/33742016-04-08 23:19:24.794oai:locus.ufv.br:123456789/3374Repositório InstitucionalPUBhttps://www.locus.ufv.br/oai/requestfabiojreis@ufv.bropendoar:21452016-04-09T02:19:24LOCUS Repositório Institucional da UFV - Universidade Federal de Viçosa (UFV)false |
dc.title.por.fl_str_mv |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
dc.title.alternative.eng.fl_str_mv |
Analysis and perception of the cleaning process applied to work clothes in the food industry |
title |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
spellingShingle |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias Marques, Maria Aparecida Resende Roupas profissionais Higienização de roupas Lavanderia própria e terceirizada Work clothes Cleaning process applied to clothes Laundry proprietary and third party CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA DOMESTICA |
title_short |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
title_full |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
title_fullStr |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
title_full_unstemmed |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
title_sort |
Análise e Percepção do Processo de Higienização de Roupas Profissionais em Indústrias Alimentícias |
author |
Marques, Maria Aparecida Resende |
author_facet |
Marques, Maria Aparecida Resende |
author_role |
author |
dc.contributor.authorLattes.por.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4236642H4 |
dc.contributor.author.fl_str_mv |
Marques, Maria Aparecida Resende |
dc.contributor.advisor-co1.fl_str_mv |
Silva, Neuza Maria da |
dc.contributor.advisor-co1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4783876Z0 |
dc.contributor.advisor-co2.fl_str_mv |
Mafra, Simone Caldas Tavares |
dc.contributor.advisor-co2Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4723600T9 |
dc.contributor.advisor1.fl_str_mv |
Teixeira, Karla Maria Damiano |
dc.contributor.advisor1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4790320H4 |
dc.contributor.referee1.fl_str_mv |
Loreto, Maria das Dores Saraiva de |
dc.contributor.referee1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4787872U2 |
dc.contributor.referee2.fl_str_mv |
Andrade, Viviane Delfino Albuquerque |
dc.contributor.referee2Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4791117H1 |
contributor_str_mv |
Silva, Neuza Maria da Mafra, Simone Caldas Tavares Teixeira, Karla Maria Damiano Loreto, Maria das Dores Saraiva de Andrade, Viviane Delfino Albuquerque |
dc.subject.por.fl_str_mv |
Roupas profissionais Higienização de roupas Lavanderia própria e terceirizada |
topic |
Roupas profissionais Higienização de roupas Lavanderia própria e terceirizada Work clothes Cleaning process applied to clothes Laundry proprietary and third party CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA DOMESTICA |
dc.subject.eng.fl_str_mv |
Work clothes Cleaning process applied to clothes Laundry proprietary and third party |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA DOMESTICA |
description |
The aim of the present work was a comparative analysis of the cleaning process applied to work clothes worn by food handlers in the meat processing industry in two types of laundries, proprietary and third party, and also to verify the perception of both managers and food handlers as to the quality of the service provided. Studies show that the cleaning process is more effective when carried out in a third party laundry, although the durability of the clothing is longer when processed in-house. For this reason, the study was carried out in two industrial food handlers, the first being located in a town of Zona da Mata MG, that uses its own laundry for cleaning work clothes, and the other located in the city of Belo Horizonte using a third party laundry. Baseline data was obtained from structured interviews and further data was collected by direct observation. The work clothes were sent to a laboratory for analysis of the textile composition, and the supplied results gave a descriptive and comparative analysis of the garments. The principal results indicated that satisfaction with the cleanliness of the clothes depended on the procedures adopted, considering the physical environment of the laundry, the operational flow of the process and the working systems implemented by the laundry. Thus, a well structured process will guarantee that the work clothes will be free of apparent soiling and in a better state of repair, which, in turn, contributes to the user s satisfaction. In the company which carries out its own cleaning, the managers and handler s perception of the cleaned garments was not satisfactory, due to their appearance and poor state of repair. In the case of the company that makes use of third party cleaning services, the managers and handler s perception was more positive, because they consider that the garments are properly cleaned, when judged by appearance, cleanliness, smell and state of repair. Therefore, it was considered that the option for using a third party cleaning service is the most appropriate choice, because this kind of laundry has the physical capacity to accomplish the required service; qualified personnel to administer the service; an efficient wash process, resulting in garments without stains or smells, and with the users identification clearly marked; the garments are always repaired, thus giving a better appearance, which in turn will better reflect the quality of the product returned to the customer. However, it must be noted that the results obtained in this case study are specific to the present work and are not a generalization. |
publishDate |
2006 |
dc.date.issued.fl_str_mv |
2006-10-20 |
dc.date.available.fl_str_mv |
2007-04-17 2015-03-26T13:19:54Z |
dc.date.accessioned.fl_str_mv |
2015-03-26T13:19:54Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
MARQUES, Maria Aparecida Resende. Analysis and perception of the cleaning process applied to work clothes in the food industry. 2006. 124 f. Dissertação (Mestrado em Economia familiar; Estudo da família; Teoria econômica e Educação do consumidor) - Universidade Federal de Viçosa, Viçosa, 2006. |
dc.identifier.uri.fl_str_mv |
http://locus.ufv.br/handle/123456789/3374 |
identifier_str_mv |
MARQUES, Maria Aparecida Resende. Analysis and perception of the cleaning process applied to work clothes in the food industry. 2006. 124 f. Dissertação (Mestrado em Economia familiar; Estudo da família; Teoria econômica e Educação do consumidor) - Universidade Federal de Viçosa, Viçosa, 2006. |
url |
http://locus.ufv.br/handle/123456789/3374 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Viçosa |
dc.publisher.program.fl_str_mv |
Mestrado em Economia Doméstica |
dc.publisher.initials.fl_str_mv |
UFV |
dc.publisher.country.fl_str_mv |
BR |
dc.publisher.department.fl_str_mv |
Economia familiar; Estudo da família; Teoria econômica e Educação do consumidor |
publisher.none.fl_str_mv |
Universidade Federal de Viçosa |
dc.source.none.fl_str_mv |
reponame:LOCUS Repositório Institucional da UFV instname:Universidade Federal de Viçosa (UFV) instacron:UFV |
instname_str |
Universidade Federal de Viçosa (UFV) |
instacron_str |
UFV |
institution |
UFV |
reponame_str |
LOCUS Repositório Institucional da UFV |
collection |
LOCUS Repositório Institucional da UFV |
bitstream.url.fl_str_mv |
https://locus.ufv.br//bitstream/123456789/3374/1/texto%20completo.pdf https://locus.ufv.br//bitstream/123456789/3374/2/texto%20completo.pdf.txt https://locus.ufv.br//bitstream/123456789/3374/3/texto%20completo.pdf.jpg |
bitstream.checksum.fl_str_mv |
31567d2d2b79455fbb4ff9a994ccdb66 ce1a20d1cffe4b221e7756e08b5ddb44 dcf893222c3a32685be1605695bd265e |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 |
repository.name.fl_str_mv |
LOCUS Repositório Institucional da UFV - Universidade Federal de Viçosa (UFV) |
repository.mail.fl_str_mv |
fabiojreis@ufv.br |
_version_ |
1801213009745412096 |