Tourism, Air Transport and Hospitality: : Covid-19 Pandemic Approaches, Distancing and Covid-19 Pandemic Facing

• Autor(a) principal: Oliveira, Letícia Gomes de
• Data de Publicação: 2023
• Outros Autores: Sayuri Kushano, Elizabete
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Cenário
• Texto Completo: https://periodicos.unb.br/index.php/revistacenario/article/view/39266
• topic: Turismo; Transporte Aéreo; Hospitalidade; LATAM; Covid-19;; Turismo; Transporte aéreo; Hospitalidad; LATAM; Covid-19;; Tourism; Air Transport; Hospitality; LATAM; Covid-19

Dialogue with the precepts of Tourism, Air Transport and Hospitality, perceiving them as inseparable to the tourist practice. In this way, he observed how a group of air transport users and employees perceive hospitality in this sector. The methodology used was qualitative, guided by forms to a group of clients and employees and semi-structured interview to an employer in the air sector. In addition, a parallel was made with the current scenario of the global pandemic of Covid-19, in order to perceive possible new configurations related to hospitality. To this end, it was analyzed, from the official website of the airline LATAM, how it has adapted to the changes, as well as the respective customer evaluations on the company’s protocols, reported on the Tripadvisor platform. As main results, it was observed that hospitality, tourism and air transport have approximations and distances and that these are perceived and influence the decision-making of consumers.