Storytelling Application In Knowledge Management: Systematic Literature Review

• Autor(a) principal: França, Geovana Ezequieli de
• Data de Publicação: 2021
• Outros Autores: Silveira, Tatiana Impelizieri Moura da, Roberto, Felipe Lopes, Pereira, Lincoln Nilo, Lima, Sander Diego Gomes de Melo, Silva, Helena de Fátima Nunes
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Ibero-americana de Ciência da Informação
• Texto Completo: https://periodicos.unb.br/index.php/RICI/article/view/37842
• topic: Narrativas; Gestão do Conhecimento; Tomada de Decisão; Narrativas.; Gestión del conocimiento.; Toma de decisiones.; Narratives; Knowledge management; Decision making.

This article presents a systematic review of the literature regarding the application of storytelling in knowledge management. To survey the articles, Science Direct and Scopus databases were used in order to identify publications indexed in the databases mentioned in the period from 2011 to 2020. The articles were subjected using the Ordinatio method for an advanced selection with greater relevance. In the literature review, there is an approach on knowledge management practices with emphasis on narratives. Still in the literature review, the relation with decision making is contextualized. The research shows that the theme has been explored more recently in a form distributed among journals and between countries, in addition to showing that the main application of storytelling involves an evaluation of the narratives to obtain information regarding the experiences of the participating individuals. It also demonstrates that narratives are facilitators for understanding, communicating, extracting content and making decisions.