Public transport service by bus in Nova Iguaçu city of Rio de Janeiro
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Profanações |
Texto Completo: | http://www.periodicos.unc.br/index.php/prof/article/view/2614 |
Resumo: | The objective of this study is to evaluate the perception about quality of public transportation service in Nova Iguaçu city, a peripheral city located in the Metropolitan Region of Rio de Janeiro, Brazil. It is understood that the evaluation of the quality dimensions of the public transport service by bus, can contribute to think about the city and its urban mobility plan. In the study, the following dimensions of quality evaluation were selected: Reliability, Safety, Tangibility. Quality management aspects of urban collective passenger transport services were analyzed. The exploratory base study allowed a better understanding of the user's perception about the service, leading to a systemic analysis of the problems of the city that were detected. The results make it clear that, in some points, there is no evidence of a mobility project within the concept of sustainability. Expectations are not met, that is, there are many tangible needs regarding equipment, reliability regarding the expected time of use of the system at peak times, as well as inadequacies in user safety. Keywords: Quality. Transport. Bus. User. |
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Public transport service by bus in Nova Iguaçu city of Rio de JaneiroServiço público de transporte por ônibus na cidade de Nova Iguaçu, Rio de JaneiroThe objective of this study is to evaluate the perception about quality of public transportation service in Nova Iguaçu city, a peripheral city located in the Metropolitan Region of Rio de Janeiro, Brazil. It is understood that the evaluation of the quality dimensions of the public transport service by bus, can contribute to think about the city and its urban mobility plan. In the study, the following dimensions of quality evaluation were selected: Reliability, Safety, Tangibility. Quality management aspects of urban collective passenger transport services were analyzed. The exploratory base study allowed a better understanding of the user's perception about the service, leading to a systemic analysis of the problems of the city that were detected. The results make it clear that, in some points, there is no evidence of a mobility project within the concept of sustainability. Expectations are not met, that is, there are many tangible needs regarding equipment, reliability regarding the expected time of use of the system at peak times, as well as inadequacies in user safety. Keywords: Quality. Transport. Bus. User.O objetivo deste trabalho é o de avaliar a percepção sobre qualidade de serviço de transporte público da cidade de Nova Iguaçu, uma cidade periférica localizada na Região Metropolitana do Rio de Janeiro, Brasil. Entende-se que a avaliação das dimensões de qualidade do serviço de transporte público por ônibus, possa contribuir para se pensar a cidade e seu plano de mobilidade urbana. No estudo foram selecionadas as seguintes dimensões de avaliação de qualidade: Confiabilidade, Segurança, Tangibilidade. Foram analisados aspectos ligados à gestão da qualidade em serviços de transporte coletivo urbano de passageiros. O estudo de base exploratória permitiu melhor entender a percepção do usuário sobre o serviço, conduzindo a uma analise sistêmica sobre os problemas da cidade que foram detectados. Os resultados deixam claro que, em alguns pontos, não há evidencias de um projeto de mobilidade dentro de conceito de sustentabilidade. As expectativas não são atendidas, ou seja, existem muitas necessidades tangiveis em relação aos equipamentos, confiabilidade quanto ao tempo previsto no uso do sistema nos horarios de pico, bem como inadequabilidades na segurança do usuário. Palavras-chave: Qualidade. Transporte. Ônibus. Usuário.Universidade do Contestado (UnC)2020-03-02info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionArtigo avaliado pelos Paresapplication/pdfhttp://www.periodicos.unc.br/index.php/prof/article/view/261410.24302/prof.v7iEd. esp..2614Profanações; v. 7 n. Ed. esp. (2020): Dossiê: Temáticas Transversais do Desenvolvimento; 151-1722358-612510.24302/prof.v7iEd. esp.reponame:Profanaçõesinstname:Universidade do Contestado (UNC)instacron:UNCporhttp://www.periodicos.unc.br/index.php/prof/article/view/2614/1276Copyright (c) 2020 Profanaçõesinfo:eu-repo/semantics/openAccessMello, José André Villas BoasBecker, Shaindel MothciMenezes, André da Silva2020-04-25T03:41:52Zoai:ojs.pkp.sfu.ca:article/2614Revistahttp://www.periodicos.unc.br/index.php/prof/PRIhttp://www.periodicos.unc.br/index.php/prof/oai||sandro@unc.br2358-61252358-6125opendoar:2020-04-25T03:41:52Profanações - Universidade do Contestado (UNC)false |
dc.title.none.fl_str_mv |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro Serviço público de transporte por ônibus na cidade de Nova Iguaçu, Rio de Janeiro |
title |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro |
spellingShingle |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro Mello, José André Villas Boas |
title_short |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro |
title_full |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro |
title_fullStr |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro |
title_full_unstemmed |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro |
title_sort |
Public transport service by bus in Nova Iguaçu city of Rio de Janeiro |
author |
Mello, José André Villas Boas |
author_facet |
Mello, José André Villas Boas Becker, Shaindel Mothci Menezes, André da Silva |
author_role |
author |
author2 |
Becker, Shaindel Mothci Menezes, André da Silva |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Mello, José André Villas Boas Becker, Shaindel Mothci Menezes, André da Silva |
description |
The objective of this study is to evaluate the perception about quality of public transportation service in Nova Iguaçu city, a peripheral city located in the Metropolitan Region of Rio de Janeiro, Brazil. It is understood that the evaluation of the quality dimensions of the public transport service by bus, can contribute to think about the city and its urban mobility plan. In the study, the following dimensions of quality evaluation were selected: Reliability, Safety, Tangibility. Quality management aspects of urban collective passenger transport services were analyzed. The exploratory base study allowed a better understanding of the user's perception about the service, leading to a systemic analysis of the problems of the city that were detected. The results make it clear that, in some points, there is no evidence of a mobility project within the concept of sustainability. Expectations are not met, that is, there are many tangible needs regarding equipment, reliability regarding the expected time of use of the system at peak times, as well as inadequacies in user safety. Keywords: Quality. Transport. Bus. User. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-03-02 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artigo avaliado pelos Pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://www.periodicos.unc.br/index.php/prof/article/view/2614 10.24302/prof.v7iEd. esp..2614 |
url |
http://www.periodicos.unc.br/index.php/prof/article/view/2614 |
identifier_str_mv |
10.24302/prof.v7iEd. esp..2614 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
http://www.periodicos.unc.br/index.php/prof/article/view/2614/1276 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 Profanações info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 Profanações |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade do Contestado (UnC) |
publisher.none.fl_str_mv |
Universidade do Contestado (UnC) |
dc.source.none.fl_str_mv |
Profanações; v. 7 n. Ed. esp. (2020): Dossiê: Temáticas Transversais do Desenvolvimento; 151-172 2358-6125 10.24302/prof.v7iEd. esp. reponame:Profanações instname:Universidade do Contestado (UNC) instacron:UNC |
instname_str |
Universidade do Contestado (UNC) |
instacron_str |
UNC |
institution |
UNC |
reponame_str |
Profanações |
collection |
Profanações |
repository.name.fl_str_mv |
Profanações - Universidade do Contestado (UNC) |
repository.mail.fl_str_mv |
||sandro@unc.br |
_version_ |
1797688250444283904 |