Knowledge Management: analysis of the maturity level of a Public Institution: análise do nível de maturidade de uma Instituição Pública

• Autor(a) principal: Leandro Alves Martins
• Data de Publicação: 2023
• Outros Autores: Corrêa, Fábio, Cristiana Fernandes de Muylder, Dárlinton Barbosa Feres Carvalho, Danilo de Melo Costa
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Brazilian Journal of Information Science
• Texto Completo: https://revistas.marilia.unesp.br/index.php/bjis/article/view/13083
• topic: Knowledge Management; Maturity models; Public Institutions; Public administration; Gestão do Conhecimento; Modelo de maturidade; Instituições Públicas; Administração pública

Knowledge, being recognized as a primary resource, established Knowledge Management as a strategic factor in organizations. However, many of these organizations face difficulties in understanding how knowledge loss occurs, as well as implementing Knowledge Management and evaluating its performance, making maturity models stand out. In this sense, this research aims to analyze the level of CG maturity of a Public Institution, specifically in the Municipality of the city of Contagem, Minas Gerais, Brazil. As methodological procedures, a quantitative approach was adopted, with data collection through a survey, being a questionnaire with 39 questions on a five-point Likert-type interval scale and analysis through statistical procedures to identify dimensionality, reliability and validity of indicators for achieving maturity analysis. The research results showed that the Municipality of Contagem is at level three of maturity in Knowledge Management, being incipient (initial, embryonic), as it seeks to manage knowledge and its critical areas for its success. To raise this stage, 38 actions are proposed. As a limitation, there is the impossibility of reaching a value closer to the total number of respondents in the observation unit, despite the support of senior management. For future studies, it is suggested to apply this research in other Public Institutions.