Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Digital de Biblioteconomia e Ciência da Informação |
Texto Completo: | https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655 |
Resumo: | This paper is a reflection on quality management in school libraries. Presents a study in a school library in the city of Ponta Grossa - PR, with the overall objective to analyze the actions of the existing quality management in this environment, aimed at continuous improvement. To reach this objective, we used the tools of quality: Diagram cause - effect, and plan of action 5W2H. For data collection was made use of interviews with the staff of the library, we used administrative documents and direct observation of the environment studied. As for methodological research procedures characterized from the point of view: its nature as applied, the qualitative approach to the problem, the objectives as exploratory and descriptive and technical procedures as bibliographical research and case study. The results are found, the library has developed some actions studied quality management alone, but it is necessary an improvement action in what refers to the low use of services offered as well as an optimization refers to the library management. Finally, we developed an improvement plan of action as the tool 5W2H quality in order to make the library unit accumulative value. |
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Revista Digital de Biblioteconomia e Ciência da Informação |
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Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PRGestão da qualidade em bibliotecas escolares: um estudo de caso em uma biblioteca escolar na cidade de Ponta Grossa - PRSchool LibraryQuality ManagementContinuous ImprovementLibrary scienceinformation sciencesBibliotecas escolaresGestão da qualidadeMelhoria contínuaBiblioteconomiaThis paper is a reflection on quality management in school libraries. Presents a study in a school library in the city of Ponta Grossa - PR, with the overall objective to analyze the actions of the existing quality management in this environment, aimed at continuous improvement. To reach this objective, we used the tools of quality: Diagram cause - effect, and plan of action 5W2H. For data collection was made use of interviews with the staff of the library, we used administrative documents and direct observation of the environment studied. As for methodological research procedures characterized from the point of view: its nature as applied, the qualitative approach to the problem, the objectives as exploratory and descriptive and technical procedures as bibliographical research and case study. The results are found, the library has developed some actions studied quality management alone, but it is necessary an improvement action in what refers to the low use of services offered as well as an optimization refers to the library management. Finally, we developed an improvement plan of action as the tool 5W2H quality in order to make the library unit accumulative value.O presente artigo faz uma reflexão a respeito da gestão da qualidade em bibliotecas escolares. Apresenta um estudo realizado em uma biblioteca escolar na cidade de Ponta Grossa – PR, com o objetivo geral de analisar as ações da gestão da qualidade existentes nesse ambiente, visando à melhoria contínua. Para alcance deste objetivo, utilizaram-se as ferramentas da qualidade: Diagrama causa – efeito e Plano de ação 5W2H. Para a coleta de dados fez-se uso de entrevistas com o quadro funcional da biblioteca, utilizou-se documentos administrativos e observação direta do ambiente estudado. Quanto aos procedimentos metodológicos a pesquisa caracteriza-se do ponto de vista de: sua natureza como aplicada; da abordagem do problema qualitativa; dos objetivos como exploratória e descritiva e dos procedimentos técnicos como pesquisa bibliográfica, documental e estudo de caso. Como resultados constataram-se, que a biblioteca estudada já desenvolvia algumas ações da gestão da qualidade isoladamente, porém faz-se necessário uma ação de melhoria no que refere-se ao baixo índice de utilização dos serviços ofertados bem como uma otimização no que refere-se ao gerenciamento da biblioteca. Por fim, desenvolveu-se um plano de ação de melhorias, conforme a ferramenta da qualidade 5W2H, a fim de tornar a biblioteca uma unidade agregadora de valor.Universidade Estadual de Campinas2013-01-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTextoinfo:eu-repo/semantics/otherapplication/pdfhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/165510.20396/rdbci.v11i1.1655RDBCI: Digital Journal of Library and Information Science; Vol. 11 No. 1 (2013): jan./abr.; 111-137RDBCI: Revista Digital de Biblioteconomia e Ciência da Informação; v. 11 n. 1 (2013): jan./abr.; 111-1371678-765Xreponame:Revista Digital de Biblioteconomia e Ciência da Informaçãoinstname:Universidade Estadual de Campinas (UNICAMP)instacron:UNICAMPporhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/pdfhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/19429Brazil; ContemporaryBrasil; ContemporâneoCopyright (c) 2013 Josiane Mellohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMello, Josiane2022-05-06T17:18:53Zoai:ojs.periodicos.sbu.unicamp.br:article/1655Revistahttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbciPUBhttps://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/oaippec@unicamp.br||gilbfe@unicamp.br|| rdbci@unicamp.br|| danif@unicamp.br1678-765X1678-765Xopendoar:2023-05-22T10:16:05.108643Revista Digital de Biblioteconomia e Ciência da Informação - Universidade Estadual de Campinas (UNICAMP)false |
dc.title.none.fl_str_mv |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR Gestão da qualidade em bibliotecas escolares: um estudo de caso em uma biblioteca escolar na cidade de Ponta Grossa - PR |
title |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR |
spellingShingle |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR Mello, Josiane School Library Quality Management Continuous Improvement Library science information sciences Bibliotecas escolares Gestão da qualidade Melhoria contínua Biblioteconomia |
title_short |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR |
title_full |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR |
title_fullStr |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR |
title_full_unstemmed |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR |
title_sort |
Quality management in school libraries: a case study in a school library in the city of Ponta Grossa – PR |
author |
Mello, Josiane |
author_facet |
Mello, Josiane |
author_role |
author |
dc.contributor.author.fl_str_mv |
Mello, Josiane |
dc.subject.por.fl_str_mv |
School Library Quality Management Continuous Improvement Library science information sciences Bibliotecas escolares Gestão da qualidade Melhoria contínua Biblioteconomia |
topic |
School Library Quality Management Continuous Improvement Library science information sciences Bibliotecas escolares Gestão da qualidade Melhoria contínua Biblioteconomia |
description |
This paper is a reflection on quality management in school libraries. Presents a study in a school library in the city of Ponta Grossa - PR, with the overall objective to analyze the actions of the existing quality management in this environment, aimed at continuous improvement. To reach this objective, we used the tools of quality: Diagram cause - effect, and plan of action 5W2H. For data collection was made use of interviews with the staff of the library, we used administrative documents and direct observation of the environment studied. As for methodological research procedures characterized from the point of view: its nature as applied, the qualitative approach to the problem, the objectives as exploratory and descriptive and technical procedures as bibliographical research and case study. The results are found, the library has developed some actions studied quality management alone, but it is necessary an improvement action in what refers to the low use of services offered as well as an optimization refers to the library management. Finally, we developed an improvement plan of action as the tool 5W2H quality in order to make the library unit accumulative value. |
publishDate |
2013 |
dc.date.none.fl_str_mv |
2013-01-04 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Texto info:eu-repo/semantics/other |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655 10.20396/rdbci.v11i1.1655 |
url |
https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655 |
identifier_str_mv |
10.20396/rdbci.v11i1.1655 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/pdf https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/1655/19429 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2013 Josiane Mello https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2013 Josiane Mello https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.coverage.none.fl_str_mv |
Brazil; Contemporary Brasil; Contemporâneo |
dc.publisher.none.fl_str_mv |
Universidade Estadual de Campinas |
publisher.none.fl_str_mv |
Universidade Estadual de Campinas |
dc.source.none.fl_str_mv |
RDBCI: Digital Journal of Library and Information Science; Vol. 11 No. 1 (2013): jan./abr.; 111-137 RDBCI: Revista Digital de Biblioteconomia e Ciência da Informação; v. 11 n. 1 (2013): jan./abr.; 111-137 1678-765X reponame:Revista Digital de Biblioteconomia e Ciência da Informação instname:Universidade Estadual de Campinas (UNICAMP) instacron:UNICAMP |
instname_str |
Universidade Estadual de Campinas (UNICAMP) |
instacron_str |
UNICAMP |
institution |
UNICAMP |
reponame_str |
Revista Digital de Biblioteconomia e Ciência da Informação |
collection |
Revista Digital de Biblioteconomia e Ciência da Informação |
repository.name.fl_str_mv |
Revista Digital de Biblioteconomia e Ciência da Informação - Universidade Estadual de Campinas (UNICAMP) |
repository.mail.fl_str_mv |
ppec@unicamp.br||gilbfe@unicamp.br|| rdbci@unicamp.br|| danif@unicamp.br |
_version_ |
1788167557697503232 |