Information services and the 'internal user': informational skills requirements

• Autor(a) principal: Gomes, Micarla do Nascimento
• Data de Publicação: 2015
• Outros Autores: Araújo, Claudialyne da Silva
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Digital de Biblioteconomia e Ciência da Informação
• Texto Completo: https://periodicos.sbu.unicamp.br/ojs/index.php/rdbci/article/view/8639489
• topic: Estudo de usuário. Necessidade de informação. Usuário interno. Competência informacional.; Estudo de usuários.; User study. Need for information. Internal User. Information literacy.; Estudo de usuários.

Describes the search and use of information by users as one of the motivations to libraries to evolve the services it provides, adapting or restructuring its mission. It points out that currently the libraries are not exclusively focused on custody and dissemination of information. The research aimed to verify the information needs of a specific category of users, the 'insiders'. Identifies this class consisting of professionals working in university libraries, and requiring information for their work activities. It describes the need for information in the: practical; professionals and intellectuals. Analyzes the triad of purposes in which the 'internal user' search and use information. Methodologically this research it is a case study, the study has quantitative / qualitative approach, descriptive and exploratory, using as instruments of data collection the questionnaire and the interview. Its subject 18 "technical support fellows" of the Central Library Zila Mamede / UFRN; whom the aim of the research is factual. It concludes that although there is a satisfaction on the search of professional performance of these users, there needs to be an activity flowchart including turnover at times. Suggests that the resolution of "technical support fellows" has described the activities of "fellows" accurately so that both "fellows" as the institution which needs their assistance in the activities, know their real duties.