THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM

Detalhes bibliográficos
Autor(a) principal: Nascimento, Marcelo Tadeu
Data de Publicação: 2016
Outros Autores: Barbosa, Marco Antonio
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Jurídica Cesumar - Mestrado (Online)
Texto Completo: https://periodicos.unicesumar.edu.br/index.php/revjuridica/article/view/4808
Resumo: The phenomenon ‘Place your complaints’, a digital channel by which suppliers and consumers dialogue on stalemates and solve their conflicts (consumers´ rights), is discussed. Methodology comprises a review of the literature and a direct analysis on the functionality of the site. The issues and the aims of current paper are to verify whether the digital channel may be inserted within the perspective of mixed systems of Law, following contemporary Juridical Anthropology. The latter insists that within a determined social field there is a possibility to identify behaviors linked to more than one juridical system which the State denies, acknowledges or tolerates. Results show that ‘Place your complaints’ may be inserted within the theoretical and anthropological perspective due to the fact that it become a way for the solution of conflicts related to consumers´ rights. Without being exclusively based on official legal norms, it adopts creative, non-dogmatic solutions that work out a solution for the problem. The legal vision, based on efficiency and ethics, is consequently amplified.
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spelling THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISMEL FENÓMENO “RECLAME AQUÍ” BAJO LA ANTROLOPOLOGÍA JURÍDICA: UN EJEMPLO DE PLURALISMO JURÍDICOO Fenômeno “Reclame Aqui” à Luz da Antropologia Jurídica: Um Exemplo de Pluralismo JurídicoInformation societyJuridical anthropologyJuridical pluralismConsumer rightsEthics.Sociedad de InformaciónAntropología del derechoPluralismo JurídicoDerechos del ConsumidorÉticaSociedade da InformaçãoAntropologia JurídicaPluralismo JurídicoDireitos do ConsumidorThe phenomenon ‘Place your complaints’, a digital channel by which suppliers and consumers dialogue on stalemates and solve their conflicts (consumers´ rights), is discussed. Methodology comprises a review of the literature and a direct analysis on the functionality of the site. The issues and the aims of current paper are to verify whether the digital channel may be inserted within the perspective of mixed systems of Law, following contemporary Juridical Anthropology. The latter insists that within a determined social field there is a possibility to identify behaviors linked to more than one juridical system which the State denies, acknowledges or tolerates. Results show that ‘Place your complaints’ may be inserted within the theoretical and anthropological perspective due to the fact that it become a way for the solution of conflicts related to consumers´ rights. Without being exclusively based on official legal norms, it adopts creative, non-dogmatic solutions that work out a solution for the problem. The legal vision, based on efficiency and ethics, is consequently amplified.Se aborda el fenómeno Reclame Aquí, sitio digital por medio del cual suministradores y consumidores dialogan sobre impases y resuelven sus conflictos (derechos de los consumidores). El método es la revisión bibliográfica y el análisis directo de la funcionalidad del referido sitio. Verificar la posibilidad de cuadrar ese medio digital en la perspectiva de los sistemas mixtos de Derecho, en conformidad con la definición de la Antropología Jurídica contemporánea, la cual sostiene que en un campo social determinado es posible identificar comportamientos relacionados a más de un sistema jurídico, que el Estado (derecho oficial) niega, reconoce o tolera, se constituye en el problema y en el objetivo de esa pesquisa. Se concluye que el fenómeno Reclame Aquí se cuadra en la referida perspectiva teórico-antropológica. Eso ocurre por el hecho del sitio constituirse en un medio de solución de conflictos relativos a los derechos del consumidor que, sin embargo, no se ampara solo en las normas del derecho oficial, pero adopta soluciones creativas, no dogmáticas, que buscan, sobretodo, la solución del problema, dando, así, pruebas de una visión extendida del derecho, cuyas principales referencias son la eficacia y la ética.O presente trabalho propõe abordar o fenômeno Reclame Aqui, canal digital por meio do qual fornecedores e consumidores dialogam sobre impasses e resolvem seus conflitos (direitos consumeristas). O método é a revisão bibliográfica e a análise direta da funcionalidade do referido site. Desse modo, verificar a possibilidade de enquadramento desse canal digital na perspectiva dos sistemas mistos de Direito, conforme a definição da Antropologia Jurídica contemporânea a qual sustenta que em um campo social determinado é possível identificar comportamentos ligados a mais de um sistema jurídico, que o Estado (direito oficial) nega, reconhece ou tolera, constitui-se no problema e no objetivo da pesquisa. Conclui-se que o fenômeno Reclame Aqui se enquadra na referida perspectiva teórico-antropológica. Isso em razão do fato de se constituir em meio de solução de conflitos relativos aos direitos do consumidor sem, no entanto, apenas se pautar nas normas do direito oficial, mas, adotando soluções criativas, não dogmáticas, que visam sobretudo a solução do problema, dando, assim, provas de visão alargada do Direito, cujas principais referências são a eficácia e a ética.Universidade Cesumar - UniCesumar2016-12-19info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionRevisão de Literaturaapplication/pdfhttps://periodicos.unicesumar.edu.br/index.php/revjuridica/article/view/480810.17765/2176-9184.2016v16n3p613-637Revista Jurídica Cesumar - Mestrado; v. 16 n. 3 (2016): set./dez.; 613-6372176-91841677-6402reponame:Revista Jurídica Cesumar - Mestrado (Online)instname:Centro Universitário de Maringá (UNICESUMAR)instacron:UNICESUporhttps://periodicos.unicesumar.edu.br/index.php/revjuridica/article/view/4808/2881Copyright (c) 2017 Revista Jurídica Cesumar - Mestradoinfo:eu-repo/semantics/openAccessNascimento, Marcelo TadeuBarbosa, Marco Antonio2020-10-20T17:48:14Zoai:ojs.pkp.sfu.ca:article/4808Revistahttp://periodicos.unicesumar.edu.br/index.php/revjuridicaPRIhttp://periodicos.unicesumar.edu.br/index.php/revjuridica/oai||naep@unicesumar.edu.br2176-91841677-6402opendoar:2020-10-20T17:48:14Revista Jurídica Cesumar - Mestrado (Online) - Centro Universitário de Maringá (UNICESUMAR)false
dc.title.none.fl_str_mv THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
EL FENÓMENO “RECLAME AQUÍ” BAJO LA ANTROLOPOLOGÍA JURÍDICA: UN EJEMPLO DE PLURALISMO JURÍDICO
O Fenômeno “Reclame Aqui” à Luz da Antropologia Jurídica: Um Exemplo de Pluralismo Jurídico
title THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
spellingShingle THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
Nascimento, Marcelo Tadeu
Information society
Juridical anthropology
Juridical pluralism
Consumer rights
Ethics.
Sociedad de Información
Antropología del derecho
Pluralismo Jurídico
Derechos del Consumidor
Ética
Sociedade da Informação
Antropologia Jurídica
Pluralismo Jurídico
Direitos do Consumidor
title_short THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
title_full THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
title_fullStr THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
title_full_unstemmed THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
title_sort THE PHENOMENON “PLACE YOUR COMPLAINTS” FROM THE POINT OF VIEW OF JURIDICAL ANTHROPOLOGY: AN EXAMPLE OF JURIDICAL PLURALISM
author Nascimento, Marcelo Tadeu
author_facet Nascimento, Marcelo Tadeu
Barbosa, Marco Antonio
author_role author
author2 Barbosa, Marco Antonio
author2_role author
dc.contributor.author.fl_str_mv Nascimento, Marcelo Tadeu
Barbosa, Marco Antonio
dc.subject.por.fl_str_mv Information society
Juridical anthropology
Juridical pluralism
Consumer rights
Ethics.
Sociedad de Información
Antropología del derecho
Pluralismo Jurídico
Derechos del Consumidor
Ética
Sociedade da Informação
Antropologia Jurídica
Pluralismo Jurídico
Direitos do Consumidor
topic Information society
Juridical anthropology
Juridical pluralism
Consumer rights
Ethics.
Sociedad de Información
Antropología del derecho
Pluralismo Jurídico
Derechos del Consumidor
Ética
Sociedade da Informação
Antropologia Jurídica
Pluralismo Jurídico
Direitos do Consumidor
description The phenomenon ‘Place your complaints’, a digital channel by which suppliers and consumers dialogue on stalemates and solve their conflicts (consumers´ rights), is discussed. Methodology comprises a review of the literature and a direct analysis on the functionality of the site. The issues and the aims of current paper are to verify whether the digital channel may be inserted within the perspective of mixed systems of Law, following contemporary Juridical Anthropology. The latter insists that within a determined social field there is a possibility to identify behaviors linked to more than one juridical system which the State denies, acknowledges or tolerates. Results show that ‘Place your complaints’ may be inserted within the theoretical and anthropological perspective due to the fact that it become a way for the solution of conflicts related to consumers´ rights. Without being exclusively based on official legal norms, it adopts creative, non-dogmatic solutions that work out a solution for the problem. The legal vision, based on efficiency and ethics, is consequently amplified.
publishDate 2016
dc.date.none.fl_str_mv 2016-12-19
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Revisão de Literatura
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.unicesumar.edu.br/index.php/revjuridica/article/view/4808
10.17765/2176-9184.2016v16n3p613-637
url https://periodicos.unicesumar.edu.br/index.php/revjuridica/article/view/4808
identifier_str_mv 10.17765/2176-9184.2016v16n3p613-637
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.unicesumar.edu.br/index.php/revjuridica/article/view/4808/2881
dc.rights.driver.fl_str_mv Copyright (c) 2017 Revista Jurídica Cesumar - Mestrado
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2017 Revista Jurídica Cesumar - Mestrado
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Cesumar - UniCesumar
publisher.none.fl_str_mv Universidade Cesumar - UniCesumar
dc.source.none.fl_str_mv Revista Jurídica Cesumar - Mestrado; v. 16 n. 3 (2016): set./dez.; 613-637
2176-9184
1677-6402
reponame:Revista Jurídica Cesumar - Mestrado (Online)
instname:Centro Universitário de Maringá (UNICESUMAR)
instacron:UNICESU
instname_str Centro Universitário de Maringá (UNICESUMAR)
instacron_str UNICESU
institution UNICESU
reponame_str Revista Jurídica Cesumar - Mestrado (Online)
collection Revista Jurídica Cesumar - Mestrado (Online)
repository.name.fl_str_mv Revista Jurídica Cesumar - Mestrado (Online) - Centro Universitário de Maringá (UNICESUMAR)
repository.mail.fl_str_mv ||naep@unicesumar.edu.br
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