Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State

Detalhes bibliográficos
Autor(a) principal: Macedo, Jorge Luiz de
Data de Publicação: 2021
Outros Autores: Nääs, Irenilza de Alencar, Araújo, Luis Antonio Mendes de Mesquita, Branco , Daiane Silva Algaves Castelo
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/23041
Resumo: The quality of the electromechanical maintenance service applied at the Basic Sanitation Company of Piauí, in the interior board, is still quite deficient and needs to be adjusted in its processes. It is action research in which the researcher has an active role in the decision process. In this study, the quality of electromechanical maintenance applied in the company was evaluated. Interviews were carried out with specific questionnaires with the company's employees and customers. Paraconsistent logic was used to assess the quality of maintenance applied in the process. With the results found, it was observed that corrective maintenance is not the most adequate, and suggestions for changes in the process and the style of quality management are presented to promote regularity, service improvement, and organizational development of the company.
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spelling Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí StateEvaluación de la calidad del mantenimiento electromecánico en la Empresa de Saneamiento Básico del Estado de PiauíAvaliação da qualidade da manutenção eletromecânica na Companhia de Saneamento Básico do Estado do PiauíCalidadMantenimientoElectromecánica.QualityMaintenanceElectromechanics.QualidadeManutençãoEletromecânica.The quality of the electromechanical maintenance service applied at the Basic Sanitation Company of Piauí, in the interior board, is still quite deficient and needs to be adjusted in its processes. It is action research in which the researcher has an active role in the decision process. In this study, the quality of electromechanical maintenance applied in the company was evaluated. Interviews were carried out with specific questionnaires with the company's employees and customers. Paraconsistent logic was used to assess the quality of maintenance applied in the process. With the results found, it was observed that corrective maintenance is not the most adequate, and suggestions for changes in the process and the style of quality management are presented to promote regularity, service improvement, and organizational development of the company.La calidad del servicio de mantenimiento electromecánico aplicado en la Empresa de Saneamiento Básico de Piauí, en el tablero interior, aún es bastante deficiente y necesita ser ajustada en sus procesos. En este estudio se evaluó la calidad del mantenimiento electromecánico aplicado en la empresa. Se realizaron entrevistas con cuestionarios específicos a los empleados y clientes de la empresa. Es una investigación acción, en la que el investigador tiene un papel activo en el proceso de decisión. Se utilizó lógica paraconsistente para evaluar la calidad del mantenimiento aplicado en el proceso. Con los resultados encontrados, se observó que el mantenimiento correctivo no es el más adecuado y se presentan sugerencias de cambios en el proceso y en el estilo de gestión de la calidad para promover la regularidad, la mejora del servicio y el desarrollo organizacional de la empresa.A qualidade do serviço de manutenção eletromecânica aplicada na Companhia de Saneamento Básico do Piauí, na diretoria do interior, ainda é bastante deficitária e necessita de ajustes em seus processos. Neste estudo foi avaliado a qualidade da manutenção eletromecânica aplicada na empresa. Foram realizadas entrevistas, com questionários específicos com os colaboradores e clientes da empresa. Trata-se de uma pesquisa-ação, na qual o pesquisador tem papel ativo no processo de decisão. Utilizou-se a lógica paraconsistente para avaliar a qualidade da manutenção aplicada no processo. Com os resultados encontrados, observou-se que a manutenção corretiva não é a mais adequada e apresenta-se sugestões de mudanças no processo e no estilo de gestão da qualidade para promover a regularidade, melhoria do serviço e desenvolvimento organizacional da empresa.Research, Society and Development2021-11-28info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2304110.33448/rsd-v10i15.23041Research, Society and Development; Vol. 10 No. 15; e355101523041Research, Society and Development; Vol. 10 Núm. 15; e355101523041Research, Society and Development; v. 10 n. 15; e3551015230412525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/23041/20399Copyright (c) 2021 Jorge Luiz de Macedo; Irenilza de Alencar Nääs; Luis Antonio Mendes de Mesquita Araújo; Daiane Silva Algaves Castelo Branco https://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMacedo, Jorge Luiz deNääs, Irenilza de Alencar Araújo, Luis Antonio Mendes de MesquitaBranco , Daiane Silva Algaves Castelo 2021-12-06T10:13:53Zoai:ojs.pkp.sfu.ca:article/23041Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:42:01.908458Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
Evaluación de la calidad del mantenimiento electromecánico en la Empresa de Saneamiento Básico del Estado de Piauí
Avaliação da qualidade da manutenção eletromecânica na Companhia de Saneamento Básico do Estado do Piauí
title Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
spellingShingle Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
Macedo, Jorge Luiz de
Calidad
Mantenimiento
Electromecánica.
Quality
Maintenance
Electromechanics.
Qualidade
Manutenção
Eletromecânica.
title_short Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
title_full Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
title_fullStr Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
title_full_unstemmed Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
title_sort Evaluation of the electromechanical maintenance quality in the Basic Sewage Company of Piauí State
author Macedo, Jorge Luiz de
author_facet Macedo, Jorge Luiz de
Nääs, Irenilza de Alencar
Araújo, Luis Antonio Mendes de Mesquita
Branco , Daiane Silva Algaves Castelo
author_role author
author2 Nääs, Irenilza de Alencar
Araújo, Luis Antonio Mendes de Mesquita
Branco , Daiane Silva Algaves Castelo
author2_role author
author
author
dc.contributor.author.fl_str_mv Macedo, Jorge Luiz de
Nääs, Irenilza de Alencar
Araújo, Luis Antonio Mendes de Mesquita
Branco , Daiane Silva Algaves Castelo
dc.subject.por.fl_str_mv Calidad
Mantenimiento
Electromecánica.
Quality
Maintenance
Electromechanics.
Qualidade
Manutenção
Eletromecânica.
topic Calidad
Mantenimiento
Electromecánica.
Quality
Maintenance
Electromechanics.
Qualidade
Manutenção
Eletromecânica.
description The quality of the electromechanical maintenance service applied at the Basic Sanitation Company of Piauí, in the interior board, is still quite deficient and needs to be adjusted in its processes. It is action research in which the researcher has an active role in the decision process. In this study, the quality of electromechanical maintenance applied in the company was evaluated. Interviews were carried out with specific questionnaires with the company's employees and customers. Paraconsistent logic was used to assess the quality of maintenance applied in the process. With the results found, it was observed that corrective maintenance is not the most adequate, and suggestions for changes in the process and the style of quality management are presented to promote regularity, service improvement, and organizational development of the company.
publishDate 2021
dc.date.none.fl_str_mv 2021-11-28
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/23041
10.33448/rsd-v10i15.23041
url https://rsdjournal.org/index.php/rsd/article/view/23041
identifier_str_mv 10.33448/rsd-v10i15.23041
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/23041/20399
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 10 No. 15; e355101523041
Research, Society and Development; Vol. 10 Núm. 15; e355101523041
Research, Society and Development; v. 10 n. 15; e355101523041
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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