Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance
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Data de Publicação: | 2021 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/12713 |
Resumo: | This research aims to identify and describe how knowledge management practices and absorptive capacity have been used to improve performance and quality in the maintenance area of an automobile industry in the State of São Paulo (Brazil). In order to achieve this goal, a qualitative descriptive research was carried out using the case study method. There were applied as investigation instruments semi-structured interview, direct non-participatory observation and documentary research in records of files and physical artifacts of the analyzed company. Managers and technical employees of high hierarchy of the industrial maintenance area of the prospected company were interviewed. It was identified that the professionals in the maintenance area perceive the need for knowledge management in their work processes and that knowledge management practices have an influence on the absorptive capacity of the area. It was also achieved that the absorptive capacity influences the performance and quality of the actions performed by the maintenance employees. In conclusion, the results of the research allow us to infer that if organizations pay greater attention to knowledge management practices and the absorptive capacity they provide, they can create and sustain competitive advantages over their competitors. |
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Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial MaintenancePrácticas de Gestión del Conocimiento y Capacidad de Absorción Aplicada al Desempeño y Mejora de la Calidad en el Mantenimiento IndustrialPráticas de Gestão do Conhecimento e Capacidade Absortiva Aplicadas à Melhoria de Desempenho e Qualidade na Manutenção IndustrialGestão do conhecimentoCapacidade absortivaDesempenhoManutenção industrial.Gestión del conocimientoCapacidad de absorciónRendimientoMantenimiento industrial.Knowledge managementAbsorptive capacityPerformanceIndustrial maintenance.This research aims to identify and describe how knowledge management practices and absorptive capacity have been used to improve performance and quality in the maintenance area of an automobile industry in the State of São Paulo (Brazil). In order to achieve this goal, a qualitative descriptive research was carried out using the case study method. There were applied as investigation instruments semi-structured interview, direct non-participatory observation and documentary research in records of files and physical artifacts of the analyzed company. Managers and technical employees of high hierarchy of the industrial maintenance area of the prospected company were interviewed. It was identified that the professionals in the maintenance area perceive the need for knowledge management in their work processes and that knowledge management practices have an influence on the absorptive capacity of the area. It was also achieved that the absorptive capacity influences the performance and quality of the actions performed by the maintenance employees. In conclusion, the results of the research allow us to infer that if organizations pay greater attention to knowledge management practices and the absorptive capacity they provide, they can create and sustain competitive advantages over their competitors.Esta investigación tiene como objetivo identificar y describir cómo las prácticas de gestión del conocimiento y la capacidad de absorción se han utilizado para mejorar el rendimiento y la calidad en el área de mantenimiento de una industria automotriz en Región del ABC de São Paulo (Brasil). Con este fin, se llevó a cabo una investigación cualitativa descriptiva utilizando el método de estudio de caso. El guión de la entrevista semiestructurada, la observación directa no participativa y la investigación documental en registros de archivos y artefactos físicos de la empresa analizada se aplicaron como instrumentos de investigación. Se entrevistó a gerentes y empleados técnicos de alta jerarquía del área de mantenimiento industrial de la empresa prospectiva. A través del análisis y triangulación de los datos obtenidos en la investigación de campo realizada, se identificó que los profesionales del área de mantenimiento perciben la necesidad de gestión del conocimiento en sus procesos de trabajo y que las prácticas de gestión del conocimiento influyen en la capacidad de absorción de la zona. También era evidente que la capacidad de absorción influye en el rendimiento y la calidad de las acciones realizadas por los empleados de mantenimiento. En conclusión, los resultados de la investigación nos permiten inferir que si las organizaciones prestan mayor atención a las prácticas de gestión del conocimiento y a la capacidad de absorción que proporcionan, pueden ser capaces de crear y mantener ventajas competitivas sobre sus competidores.Esta pesquisa tem como objetivo identificar e descrever como as práticas de gestão do conhecimento e a capacidade absortiva têm sido utilizadas para a melhoria do desempenho e qualidade na área de manutenção de uma indústria automobilística do ABC paulista. Para tanto, executou-se pesquisa descritiva de cunho qualitativo mediante a utilização do método de estudo de caso. Foram aplicados como instrumentos de investigação roteiro de entrevista semiestruturada, observação direta não participativa e pesquisa documental em registros de arquivos e artefatos físicos da empresa analisada. Foram entrevistados gestores e funcionários técnicos de elevada hierarquia da área de manutenção industrial da empresa prospectada. Por meio da análise e triangulação dos dados auferidos na pesquisa de campo executada, identificou-se que os profissionais da área de manutenção percebem a necessidade da gestão do conhecimento em seus processos de trabalho e que as práticas de gestão do conhecimento têm influência na capacidade absortiva da área. Ficou ainda evidente que a capacidade absortiva influencia no desempenho e qualidade das ações desempenhadas pelos funcionários da manutenção. Como conclusão, os resultados da pesquisa permitem inferir que se as organizações derem maior atenção às práticas de gestão do conhecimento e à capacidade absortiva por elas proporcionada, poderão ser capazes de criar e sustentar vantagens competitivas sobre seus concorrentes.Research, Society and Development2021-02-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1271310.33448/rsd-v10i2.12713Research, Society and Development; Vol. 10 No. 2; e47410212713Research, Society and Development; Vol. 10 Núm. 2; e47410212713Research, Society and Development; v. 10 n. 2; e474102127132525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/12713/11501Copyright (c) 2021 Wladmir Zyrianoff; Marcio Shoiti Kuniyoshi; Marcos Antonio Gaspar; Hugo do Nascimentohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessZyrianoff, WladmirKuniyoshi, Marcio ShoitiGaspar, Marcos AntonioNascimento, Hugo do2021-03-02T09:32:39Zoai:ojs.pkp.sfu.ca:article/12713Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:34:13.061023Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance Prácticas de Gestión del Conocimiento y Capacidad de Absorción Aplicada al Desempeño y Mejora de la Calidad en el Mantenimiento Industrial Práticas de Gestão do Conhecimento e Capacidade Absortiva Aplicadas à Melhoria de Desempenho e Qualidade na Manutenção Industrial |
title |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance |
spellingShingle |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance Zyrianoff, Wladmir Gestão do conhecimento Capacidade absortiva Desempenho Manutenção industrial. Gestión del conocimiento Capacidad de absorción Rendimiento Mantenimiento industrial. Knowledge management Absorptive capacity Performance Industrial maintenance. |
title_short |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance |
title_full |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance |
title_fullStr |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance |
title_full_unstemmed |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance |
title_sort |
Knowledge Management Practices and Absorptive Capacity Applied to Performance and Quality Improvement in Industrial Maintenance |
author |
Zyrianoff, Wladmir |
author_facet |
Zyrianoff, Wladmir Kuniyoshi, Marcio Shoiti Gaspar, Marcos Antonio Nascimento, Hugo do |
author_role |
author |
author2 |
Kuniyoshi, Marcio Shoiti Gaspar, Marcos Antonio Nascimento, Hugo do |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Zyrianoff, Wladmir Kuniyoshi, Marcio Shoiti Gaspar, Marcos Antonio Nascimento, Hugo do |
dc.subject.por.fl_str_mv |
Gestão do conhecimento Capacidade absortiva Desempenho Manutenção industrial. Gestión del conocimiento Capacidad de absorción Rendimiento Mantenimiento industrial. Knowledge management Absorptive capacity Performance Industrial maintenance. |
topic |
Gestão do conhecimento Capacidade absortiva Desempenho Manutenção industrial. Gestión del conocimiento Capacidad de absorción Rendimiento Mantenimiento industrial. Knowledge management Absorptive capacity Performance Industrial maintenance. |
description |
This research aims to identify and describe how knowledge management practices and absorptive capacity have been used to improve performance and quality in the maintenance area of an automobile industry in the State of São Paulo (Brazil). In order to achieve this goal, a qualitative descriptive research was carried out using the case study method. There were applied as investigation instruments semi-structured interview, direct non-participatory observation and documentary research in records of files and physical artifacts of the analyzed company. Managers and technical employees of high hierarchy of the industrial maintenance area of the prospected company were interviewed. It was identified that the professionals in the maintenance area perceive the need for knowledge management in their work processes and that knowledge management practices have an influence on the absorptive capacity of the area. It was also achieved that the absorptive capacity influences the performance and quality of the actions performed by the maintenance employees. In conclusion, the results of the research allow us to infer that if organizations pay greater attention to knowledge management practices and the absorptive capacity they provide, they can create and sustain competitive advantages over their competitors. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-02-24 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/12713 10.33448/rsd-v10i2.12713 |
url |
https://rsdjournal.org/index.php/rsd/article/view/12713 |
identifier_str_mv |
10.33448/rsd-v10i2.12713 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/12713/11501 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 10 No. 2; e47410212713 Research, Society and Development; Vol. 10 Núm. 2; e47410212713 Research, Society and Development; v. 10 n. 2; e47410212713 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052745744646144 |