Records of non-conformities as planning a quality management system for the establishment of hemotherapy
| Autor(a) principal: | |
|---|---|
| Data de Publicação: | 2022 |
| Outros Autores: | , , , , , , , , |
| Tipo de documento: | Artigo |
| Idioma: | por |
| Título da fonte: | Research, Society and Development |
| Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/29214 |
Resumo: | The present study aimed to analyze the records of non-conformities, and to understand the main causes of inaccuracies, in order to guide managers in improving the quality system of the services provided. Method: The present research was of the experimental type, based on internal audits carried out in 2020, in a hemotherapy unit, located in a region of northeast Brazil. Seven environments were evaluated, called sector A, B C, D, F and G, from the application of scripts, manuals and inspection guides. Results: From the internal audit inspection reports, during the month of January to December 2019, 163 non-conformities were found. In relation to January to December 2020, 282 non-conformities were detected. A reduction of 73.6% of quality problems was observed after the completion of the improvement cycle and 49.1% are still pending. Conclusion: The improvement cycle proved to be a valid intervention to increase service adherence to quality management activities recommended by current standards and legislation. |
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Records of non-conformities as planning a quality management system for the establishment of hemotherapyRegistros de no conformidades como planificación de un sistema de gestión de calidad para el establecimiento de hemoterapiaRegistros de não-conformidades como planejamento de um sistema de gestão de qualidade para estabelecimento de hemoterapiaServicio de hemoterapiaGestión de la calidadAdministración de servicios de salud.Hemotherapy serviceQuality managementHealth services administration.Serviço de hemoterapiaGestão da qualidadeAdministração de serviços de saúde.The present study aimed to analyze the records of non-conformities, and to understand the main causes of inaccuracies, in order to guide managers in improving the quality system of the services provided. Method: The present research was of the experimental type, based on internal audits carried out in 2020, in a hemotherapy unit, located in a region of northeast Brazil. Seven environments were evaluated, called sector A, B C, D, F and G, from the application of scripts, manuals and inspection guides. Results: From the internal audit inspection reports, during the month of January to December 2019, 163 non-conformities were found. In relation to January to December 2020, 282 non-conformities were detected. A reduction of 73.6% of quality problems was observed after the completion of the improvement cycle and 49.1% are still pending. Conclusion: The improvement cycle proved to be a valid intervention to increase service adherence to quality management activities recommended by current standards and legislation.El presente estudio tuvo como objetivo analizar los registros de no conformidades y comprender las principales causas de las imprecisiones, con el fin de orientar a los administradores en la mejora del sistema de calidad de los servicios prestados. Método: La presente investigación fue de tipo experimental, basada en auditorías internas realizadas en 2020, en una unidad de hemoterapia, ubicada en una región del noreste de Brasil. Se evaluaron siete ambientes, denominados sector A, B C, D, F y G, a partir de la aplicación de guiones, manuales y guías de inspección. Resultados: De los informes de inspección de auditoría interna, durante el mes de enero a diciembre de 2019, se encontraron 163 no conformidades. Con relación de enero a diciembre de 2020, se detectaron 282 no conformidades. Se observó una reducción del 73,6% de los problemas de calidad después de la finalización del ciclo de mejora y el 49,1% aún están pendientes. Conclusión: El ciclo de mejora demostró ser una intervención válida para aumentar la adherencia del servicio a las actividades de gestión de la calidad recomendadas por las normas y la legislación vigente.O presente estudo teve como objetivo analisar os registros de não-conformidades, e compreender as principais causas das inexatidões, afim de que nortear os gestores nas tomadas de melhoria do sistema de qualidade dos serviços prestados. Método: A presente pesquisa foi do tipo experimental, a partir das auditorias internas realizadas no ano 2020, em uma unidade de hemoterapia, situada em uma região do nordeste do Brasil. Foram avaliados 7 ambientes, denominados de setor A, B C, D, F e G, a parti da aplicação de roteiros, manuais e guias de inspeção. Resultados: A partir dos relatórios de inspeção da auditoria interna, no decorrer do mês de janeira a dezembro de 2019 foram encontradas 163 não conformidades. Em relação a janeiro a dezembro de 2020, foram detectadas de 282 não conformidades. Observou-se redução de73,6% dos problemas de qualidade após a realização do ciclo de melhoria e 49,1% continuam pendentes. Conclusão: O ciclo de melhoria demonstrou ser uma intervenção válida no aumento da adesão dos serviços às atividades de gestão da qualidade preconizadas pelas normas e legislações vigentes.Research, Society and Development2022-04-28info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2921410.33448/rsd-v11i6.29214Research, Society and Development; Vol. 11 No. 6; e29311629214Research, Society and Development; Vol. 11 Núm. 6; e29311629214Research, Society and Development; v. 11 n. 6; e293116292142525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/29214/25228Copyright (c) 2022 Weber de Santana Teles; Max Cruz da Silva; Ruth Cristini Torres; Silvia Maria da Silva Sant'ana Rodrigues; Aline Barreto Hora; Taíssa Alice Soledade Calasans; Ângela Maria Melo Sá Barros; Paulo Celso Curvelo Santos Junior; Maria Hozana Santos Silva; Lorena Xavier Conceição Santoshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessTeles, Weber de Santana Silva, Max Cruz da Torres, Ruth Cristini Rodrigues, Silvia Maria da Silva Sant'ana Hora, Aline Barreto Calasans, Taíssa Alice Soledade Barros, Ângela Maria Melo Sá Santos Junior, Paulo Celso Curvelo Silva, Maria Hozana Santos Santos, Lorena Xavier Conceição 2022-05-13T18:04:10Zoai:ojs.pkp.sfu.ca:article/29214Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:46:22.125220Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
| dc.title.none.fl_str_mv |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy Registros de no conformidades como planificación de un sistema de gestión de calidad para el establecimiento de hemoterapia Registros de não-conformidades como planejamento de um sistema de gestão de qualidade para estabelecimento de hemoterapia |
| title |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy |
| spellingShingle |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy Teles, Weber de Santana Servicio de hemoterapia Gestión de la calidad Administración de servicios de salud. Hemotherapy service Quality management Health services administration. Serviço de hemoterapia Gestão da qualidade Administração de serviços de saúde. |
| title_short |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy |
| title_full |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy |
| title_fullStr |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy |
| title_full_unstemmed |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy |
| title_sort |
Records of non-conformities as planning a quality management system for the establishment of hemotherapy |
| author |
Teles, Weber de Santana |
| author_facet |
Teles, Weber de Santana Silva, Max Cruz da Torres, Ruth Cristini Rodrigues, Silvia Maria da Silva Sant'ana Hora, Aline Barreto Calasans, Taíssa Alice Soledade Barros, Ângela Maria Melo Sá Santos Junior, Paulo Celso Curvelo Silva, Maria Hozana Santos Santos, Lorena Xavier Conceição |
| author_role |
author |
| author2 |
Silva, Max Cruz da Torres, Ruth Cristini Rodrigues, Silvia Maria da Silva Sant'ana Hora, Aline Barreto Calasans, Taíssa Alice Soledade Barros, Ângela Maria Melo Sá Santos Junior, Paulo Celso Curvelo Silva, Maria Hozana Santos Santos, Lorena Xavier Conceição |
| author2_role |
author author author author author author author author author |
| dc.contributor.author.fl_str_mv |
Teles, Weber de Santana Silva, Max Cruz da Torres, Ruth Cristini Rodrigues, Silvia Maria da Silva Sant'ana Hora, Aline Barreto Calasans, Taíssa Alice Soledade Barros, Ângela Maria Melo Sá Santos Junior, Paulo Celso Curvelo Silva, Maria Hozana Santos Santos, Lorena Xavier Conceição |
| dc.subject.por.fl_str_mv |
Servicio de hemoterapia Gestión de la calidad Administración de servicios de salud. Hemotherapy service Quality management Health services administration. Serviço de hemoterapia Gestão da qualidade Administração de serviços de saúde. |
| topic |
Servicio de hemoterapia Gestión de la calidad Administración de servicios de salud. Hemotherapy service Quality management Health services administration. Serviço de hemoterapia Gestão da qualidade Administração de serviços de saúde. |
| description |
The present study aimed to analyze the records of non-conformities, and to understand the main causes of inaccuracies, in order to guide managers in improving the quality system of the services provided. Method: The present research was of the experimental type, based on internal audits carried out in 2020, in a hemotherapy unit, located in a region of northeast Brazil. Seven environments were evaluated, called sector A, B C, D, F and G, from the application of scripts, manuals and inspection guides. Results: From the internal audit inspection reports, during the month of January to December 2019, 163 non-conformities were found. In relation to January to December 2020, 282 non-conformities were detected. A reduction of 73.6% of quality problems was observed after the completion of the improvement cycle and 49.1% are still pending. Conclusion: The improvement cycle proved to be a valid intervention to increase service adherence to quality management activities recommended by current standards and legislation. |
| publishDate |
2022 |
| dc.date.none.fl_str_mv |
2022-04-28 |
| dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
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article |
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publishedVersion |
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https://rsdjournal.org/index.php/rsd/article/view/29214 10.33448/rsd-v11i6.29214 |
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https://rsdjournal.org/index.php/rsd/article/view/29214 |
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10.33448/rsd-v11i6.29214 |
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por |
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por |
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https://rsdjournal.org/index.php/rsd/article/view/29214/25228 |
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https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
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https://creativecommons.org/licenses/by/4.0 |
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openAccess |
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application/pdf |
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Research, Society and Development |
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Research, Society and Development |
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Research, Society and Development; Vol. 11 No. 6; e29311629214 Research, Society and Development; Vol. 11 Núm. 6; e29311629214 Research, Society and Development; v. 11 n. 6; e29311629214 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
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Universidade Federal de Itajubá (UNIFEI) |
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Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
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rsd.articles@gmail.com |
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1797052826838368256 |