Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/26064 |
Resumo: | The implementation of the National Oral Health Policy aimed to organize care networks in the Unified Health System. The investigation aims to evaluate the flow of dental services in the city of Fortaleza, Ceará, northeast of Brazil. This is a qualitative research, which used the Primary Health Care, Secondary (Center for Dental Specialties) and Tertiary Care. In the study, 04 managers and 09 dentists from the selected units participated. The collection of information, carried out during the year 2021, was extracted through an interview. The hermeneutic narrative was used to analyze the discourses, dividing them into: access to dental services, regulation of dental services and distribution of professionals in the network. It was found that the units have large territorial areas that generate geographic barriers to access the services offered. This is one of the factors that generate queues for procedures, causing significant absenteeism in the provision of services. It was also identified an insufficient number of professionals to meet the demand and failures in scheduling appointments. It was finished that it is necessary to create a standardized protocol for scheduling appointments in primary care, to expand the number of oral health professionals at this level of care and in dental specialty centers, and promote the implementation of new centers. |
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Evaluation of flows and services of the Dentistry Care Network of Fortaleza, CearáEvaluación de flujos y servicios de la Red de Atención Dental de Fortaleza, CearáAvaliação dos fluxos e serviços da Rede de Atenção Odontológica de Fortaleza, CearáOral HealthHealth Services AccessibilityAppointments and schedules.Salud BucalAccesibilidad a los Servicios de SaludCitas y horarios.Saúde BucalAcesso aos Serviço de SaúdeAgendamento de consultas.The implementation of the National Oral Health Policy aimed to organize care networks in the Unified Health System. The investigation aims to evaluate the flow of dental services in the city of Fortaleza, Ceará, northeast of Brazil. This is a qualitative research, which used the Primary Health Care, Secondary (Center for Dental Specialties) and Tertiary Care. In the study, 04 managers and 09 dentists from the selected units participated. The collection of information, carried out during the year 2021, was extracted through an interview. The hermeneutic narrative was used to analyze the discourses, dividing them into: access to dental services, regulation of dental services and distribution of professionals in the network. It was found that the units have large territorial areas that generate geographic barriers to access the services offered. This is one of the factors that generate queues for procedures, causing significant absenteeism in the provision of services. It was also identified an insufficient number of professionals to meet the demand and failures in scheduling appointments. It was finished that it is necessary to create a standardized protocol for scheduling appointments in primary care, to expand the number of oral health professionals at this level of care and in dental specialty centers, and promote the implementation of new centers.La implementación de la Política Nacional de Salud Bucal buscó organizar redes de atención en el Sistema Único de Salud. La investigación tiene como objetivo evaluar el flujo de servicios dentales en la ciudad de Fortaleza, Ceará, noreste de Brasil. Se trata de una investigación cualitativa, que tuvo como escenario las unidades de Atención Primaria, Secundaria (Centro de Especialidades Odontológicas) y Terciaria de Atención de la ciudad. Participaron del estudio 04 gerentes y 09 odontólogos de las unidades seleccionadas. La recolección de información, realizada durante el año 2021, fue extraída a través de una entrevista. Se utilizó la narrativa hermenéutica para analizar los discursos, dividiéndolos en: acceso a los servicios odontológicos, regulación de los servicios odontológicos y distribución de los profesionales en la red. Se utilizó la narrativa hermenéutica para analizar los discursos, dividiéndolos en: acceso a los servicios odontológicos, regulación de los servicios odontológicos y distribución de los profesionales en la red. Se encontró que las unidades cuentan con grandes áreas territoriales que generan barreras geográficas para acceder a los servicios ofrecidos. Se encontró que las unidades cuentan con grandes áreas territoriales que generan barreras geográficas para acceder a los servicios ofrecidos. Este es uno de los factores que genera colas en los trámites, provocando un importante ausentismo en la prestación de los servicios. También identificó un número insuficiente de profesionales para atender la demanda y fallas en la programación de citas. Se concluyó que es necesario crear un protocolo estandarizado para la programación de citas en atención primaria, ampliar el número de profesionales de la salud bucal en este nivel de atención y en los centros de especialidades odontológicas, así como promover la implementación de nuevos centros.A implantação da Política Nacional de Saúde Bucal tencionou organizar as redes de atenção no Sistema Único de Saúde. A investigação objetiva avaliar o fluxo de serviços odontológicos no município de Fortaleza, Ceará, nordeste do Brasil. Trata-se de uma pesquisa qualitativa, que utilizou como cenário as unidades de Atenção Primária em Saúde, Secundária (Centro de Especialidades Odontológicos) e Terciária do município. Participaram do estudo 04 gerentes e 09 dentistas das unidades selecionadas. A coleta de informações, realizada durante o ano de 2021, foi extraída por meio de uma entrevista. Utilizou-se a narrativa hermenêutica para análise dos discursos, dividindo-as em: acesso aos serviços odontológicos, a regulação dos serviços odontológicos e distribuição dos profissionais na rede. Verificou-se que as unidades apresentam áreas territoriais de grande dimensão que gera barreiras geográficas para se ter acesso aos serviços oferecidos. Esse é um dos fatores que gera filas de espera por procedimentos, ocasionando um absenteísmo significativo na oferta de serviços. Também identificado um número de profissionais insuficientes para atendimento da demanda e falhas na marcação de consultas. Concluiu-se que é necessário criar um protocolo padronizado de marcação de consultas na atenção primária, ampliar o quadro de profissionais de saúde bucal nesse nível de atenção e nos centros de especialidades odontológicas, bem como promover a implantação de novos centros. Research, Society and Development2022-02-13info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2606410.33448/rsd-v11i3.26064Research, Society and Development; Vol. 11 No. 3; e8711326064Research, Society and Development; Vol. 11 Núm. 3; e8711326064Research, Society and Development; v. 11 n. 3; e87113260642525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/26064/23019Copyright (c) 2022 Andréia de Queiroz Nobre; Indara Cavalcante Bezerrahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessNobre, Andréia de Queiroz Bezerra, Indara Cavalcante 2022-03-09T13:44:38Zoai:ojs.pkp.sfu.ca:article/26064Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:44:11.989710Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará Evaluación de flujos y servicios de la Red de Atención Dental de Fortaleza, Ceará Avaliação dos fluxos e serviços da Rede de Atenção Odontológica de Fortaleza, Ceará |
title |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará |
spellingShingle |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará Nobre, Andréia de Queiroz Oral Health Health Services Accessibility Appointments and schedules. Salud Bucal Accesibilidad a los Servicios de Salud Citas y horarios. Saúde Bucal Acesso aos Serviço de Saúde Agendamento de consultas. |
title_short |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará |
title_full |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará |
title_fullStr |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará |
title_full_unstemmed |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará |
title_sort |
Evaluation of flows and services of the Dentistry Care Network of Fortaleza, Ceará |
author |
Nobre, Andréia de Queiroz |
author_facet |
Nobre, Andréia de Queiroz Bezerra, Indara Cavalcante |
author_role |
author |
author2 |
Bezerra, Indara Cavalcante |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Nobre, Andréia de Queiroz Bezerra, Indara Cavalcante |
dc.subject.por.fl_str_mv |
Oral Health Health Services Accessibility Appointments and schedules. Salud Bucal Accesibilidad a los Servicios de Salud Citas y horarios. Saúde Bucal Acesso aos Serviço de Saúde Agendamento de consultas. |
topic |
Oral Health Health Services Accessibility Appointments and schedules. Salud Bucal Accesibilidad a los Servicios de Salud Citas y horarios. Saúde Bucal Acesso aos Serviço de Saúde Agendamento de consultas. |
description |
The implementation of the National Oral Health Policy aimed to organize care networks in the Unified Health System. The investigation aims to evaluate the flow of dental services in the city of Fortaleza, Ceará, northeast of Brazil. This is a qualitative research, which used the Primary Health Care, Secondary (Center for Dental Specialties) and Tertiary Care. In the study, 04 managers and 09 dentists from the selected units participated. The collection of information, carried out during the year 2021, was extracted through an interview. The hermeneutic narrative was used to analyze the discourses, dividing them into: access to dental services, regulation of dental services and distribution of professionals in the network. It was found that the units have large territorial areas that generate geographic barriers to access the services offered. This is one of the factors that generate queues for procedures, causing significant absenteeism in the provision of services. It was also identified an insufficient number of professionals to meet the demand and failures in scheduling appointments. It was finished that it is necessary to create a standardized protocol for scheduling appointments in primary care, to expand the number of oral health professionals at this level of care and in dental specialty centers, and promote the implementation of new centers. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-02-13 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/26064 10.33448/rsd-v11i3.26064 |
url |
https://rsdjournal.org/index.php/rsd/article/view/26064 |
identifier_str_mv |
10.33448/rsd-v11i3.26064 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/26064/23019 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Andréia de Queiroz Nobre; Indara Cavalcante Bezerra https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Andréia de Queiroz Nobre; Indara Cavalcante Bezerra https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 3; e8711326064 Research, Society and Development; Vol. 11 Núm. 3; e8711326064 Research, Society and Development; v. 11 n. 3; e8711326064 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052704060604416 |