IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS
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Data de Publicação: | 2017 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | UNINGÁ Review |
Texto Completo: | https://revista.uninga.br/uningareviews/article/view/132 |
Resumo: | The development of civil construction led to a great competition from the construction companies in the economic scenario, thus, through a greater supply of products, customers began to care about factors that best meet their needs. In this way, investing in a quality management system, capable of optimizing processes as well as meeting the needs of consumers, has become a necessity. However, the implementation of a quality management system is judicious, lengthy and time-consuming. So, the objective of this work was to elaborate a roadmap for the implementation of a quality management system and for small and medium-sized constructors. For this, a descriptive and qualitative research was developed where the researcher made a survey of data of the object of study, to elaborate a simple and didactic script. The results showed that the company needed an action to improve quality, and that the way to be followed was from the administrative area, being the most critical analyzed. The proposed roadmap was subdivided into 9 stages aiming at the SiAC-PBQP-H level "B" certification. |
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IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORSROTEIRO DE IMPLANTAÇÃO DE UM SISTEMA DE GESTÃO DE QUALIDADE EM CONSTRUTORAS DE PEQUENO E MÉDIO PORTESistema de gestão da qualidadePBQP-Hconstrução civilQuality management systemPBQP-Hcivil constructionThe development of civil construction led to a great competition from the construction companies in the economic scenario, thus, through a greater supply of products, customers began to care about factors that best meet their needs. In this way, investing in a quality management system, capable of optimizing processes as well as meeting the needs of consumers, has become a necessity. However, the implementation of a quality management system is judicious, lengthy and time-consuming. So, the objective of this work was to elaborate a roadmap for the implementation of a quality management system and for small and medium-sized constructors. For this, a descriptive and qualitative research was developed where the researcher made a survey of data of the object of study, to elaborate a simple and didactic script. The results showed that the company needed an action to improve quality, and that the way to be followed was from the administrative area, being the most critical analyzed. The proposed roadmap was subdivided into 9 stages aiming at the SiAC-PBQP-H level "B" certification.O desenvolvimento da construção civil acarretou em grande concorrência das construtoras no cenário econômico, assim, mediante a uma maior oferta de produtos, os clientes passaram a se importar com fatores que melhor satisfizessem as suas necessidades. Desta forma, investir em um sistema de gestão da qualidade, capaz de otimizar os processos, bem como satisfazer as necessidades dos consumidores, tornou-se uma necessidade. Todavia, a implantação de um sistema de gestão da qualidade é criterioso, extenso e também demorado. Então, o objetivo deste trabalho foi é elaborar um roteiro para a implantação de um sistema de gestão de qualidade e para construtoras de pequeno e médio porte. Para isso, foi desenvolvida uma pesquisa descritiva e qualitativa onde o pesquisador fez um levantamento de dados do objeto de estudo, para elaborar um roteiro simples e didático. Os resultados mostraram que a empresa necessitava de uma ação visando a melhoria da qualidade, e que o caminho a ser seguido partia da área administrativa, por ser a mais crítica analisada. O roteiro proposto foi subdividido em 9 etapas visando a certificação SiAC-PBQP-H nível “B”.Editora Uningá2017-10-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revista.uninga.br/uningareviews/article/view/132Uningá Review ; Vol. 32 No. 1 (2017): UNINGA REVIEW JOURNAL; 195 - 214Uningá Review Journal; v. 32 n. 1 (2017): REVISTA UNINGÁ REVIEW; 195 - 2142178-2571reponame:UNINGÁ Reviewinstname:Centro Universitário Uningáinstacron:UNINGAporhttps://revista.uninga.br/uningareviews/article/view/132/440Copyright (c) 2017 REVISTA UNINGÁ REVIEWinfo:eu-repo/semantics/openAccessVALE, FELIPE QUEIROZ DOGIANDON, ANDRÉ CARNEIRO2019-10-09T21:07:10Zoai:ojs.revista.uninga.br:article/132Revistahttps://revista.uninga.br/uningareviews/indexPUBhttps://revista.uninga.br/uningareviews/oairevistauningareview@uninga.edu.br || sec.revistas@uninga.edu.br2178-25712178-2571opendoar:2019-10-09T21:07:10UNINGÁ Review - Centro Universitário Uningáfalse |
dc.title.none.fl_str_mv |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS ROTEIRO DE IMPLANTAÇÃO DE UM SISTEMA DE GESTÃO DE QUALIDADE EM CONSTRUTORAS DE PEQUENO E MÉDIO PORTE |
title |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS |
spellingShingle |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS VALE, FELIPE QUEIROZ DO Sistema de gestão da qualidade PBQP-H construção civil Quality management system PBQP-H civil construction |
title_short |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS |
title_full |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS |
title_fullStr |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS |
title_full_unstemmed |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS |
title_sort |
IMPLEMENTATION GUIDELINE OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM PORTE CONSTRUCTORS |
author |
VALE, FELIPE QUEIROZ DO |
author_facet |
VALE, FELIPE QUEIROZ DO GIANDON, ANDRÉ CARNEIRO |
author_role |
author |
author2 |
GIANDON, ANDRÉ CARNEIRO |
author2_role |
author |
dc.contributor.author.fl_str_mv |
VALE, FELIPE QUEIROZ DO GIANDON, ANDRÉ CARNEIRO |
dc.subject.por.fl_str_mv |
Sistema de gestão da qualidade PBQP-H construção civil Quality management system PBQP-H civil construction |
topic |
Sistema de gestão da qualidade PBQP-H construção civil Quality management system PBQP-H civil construction |
description |
The development of civil construction led to a great competition from the construction companies in the economic scenario, thus, through a greater supply of products, customers began to care about factors that best meet their needs. In this way, investing in a quality management system, capable of optimizing processes as well as meeting the needs of consumers, has become a necessity. However, the implementation of a quality management system is judicious, lengthy and time-consuming. So, the objective of this work was to elaborate a roadmap for the implementation of a quality management system and for small and medium-sized constructors. For this, a descriptive and qualitative research was developed where the researcher made a survey of data of the object of study, to elaborate a simple and didactic script. The results showed that the company needed an action to improve quality, and that the way to be followed was from the administrative area, being the most critical analyzed. The proposed roadmap was subdivided into 9 stages aiming at the SiAC-PBQP-H level "B" certification. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-10-20 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://revista.uninga.br/uningareviews/article/view/132 |
url |
https://revista.uninga.br/uningareviews/article/view/132 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://revista.uninga.br/uningareviews/article/view/132/440 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 REVISTA UNINGÁ REVIEW info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 REVISTA UNINGÁ REVIEW |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Editora Uningá |
publisher.none.fl_str_mv |
Editora Uningá |
dc.source.none.fl_str_mv |
Uningá Review ; Vol. 32 No. 1 (2017): UNINGA REVIEW JOURNAL; 195 - 214 Uningá Review Journal; v. 32 n. 1 (2017): REVISTA UNINGÁ REVIEW; 195 - 214 2178-2571 reponame:UNINGÁ Review instname:Centro Universitário Uningá instacron:UNINGA |
instname_str |
Centro Universitário Uningá |
instacron_str |
UNINGA |
institution |
UNINGA |
reponame_str |
UNINGÁ Review |
collection |
UNINGÁ Review |
repository.name.fl_str_mv |
UNINGÁ Review - Centro Universitário Uningá |
repository.mail.fl_str_mv |
revistauningareview@uninga.edu.br || sec.revistas@uninga.edu.br |
_version_ |
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