Quality and innovation in public transportation service in Goiania – GO – Brazil

Detalhes bibliográficos
Autor(a) principal: Silva Lima, Maria Regina
Data de Publicação: 2013
Outros Autores: Costa Filho, Bento Alves, Vasconcelos, Cesar Ricardo Maia
Tipo de documento: Artigo
Idioma: por
Título da fonte: Redes (Santa Cruz do Sul. Online)
Texto Completo: https://online.unisc.br/seer/index.php/redes/article/view/3000
Resumo: The objective of this paper is to assess the dynamics of an intelligent transportation system (ITS) in the public sphere in Goiania (GO), Midwest region of Brazil, from the point of view of players related to the service – government, transportation companies and the citizen (user). Based on the literature of services quality and innovation, interviews with specialists and a survey were conducted. The results pointed to divergence in opinions. For the user, the new system did not overcome most of the deficiencies of the public transportation, although government and transit companies view the matter in an optimistic way.
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spelling Quality and innovation in public transportation service in Goiania – GO – BrazilQualidade e inovação em serviços de transporte coletivo público em Goiânia – GO – Brasilsistemas inteligentes de transportemobilidadeinovaçãoqualidade em serviçosIntelligent transportation system. Public transportation. Innovation in public services. Adoption of innovation.The objective of this paper is to assess the dynamics of an intelligent transportation system (ITS) in the public sphere in Goiania (GO), Midwest region of Brazil, from the point of view of players related to the service – government, transportation companies and the citizen (user). Based on the literature of services quality and innovation, interviews with specialists and a survey were conducted. The results pointed to divergence in opinions. For the user, the new system did not overcome most of the deficiencies of the public transportation, although government and transit companies view the matter in an optimistic way.: O objetivo deste estudo consistiu em avaliar a dinâmica de funcionamento de um Sistema Inteligente de Transporte (ITS) coletivo em Goiânia (GO), região Centro-Oeste do Brasil, a partir do ponto de vista de pessoas e entidades relacionadas ao serviço – Poder Público, operadoras e população usuária. Tendo como referência a literatura sobre qualidade em serviços e inovação, foram realizadas pesquisas qualitativas e quantitativas com esses interessados. Os resultados apontaram divergências de percepções. Para os usuários, o novo sistema não supriu uma série de deficiências do transporte coletivo, embora operadoras e Poder Público tenham visão otimista em relação à inovação em estudo.Edunisc - Universidade de Santa Cruz do Sul2013-11-26info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://online.unisc.br/seer/index.php/redes/article/view/300010.17058/redes.v18i3.3000Redes ; Vol. 18 No. 3 (2013); 138-156Redes; Vol. 18 Núm. 3 (2013); 138-156Redes; Vol. 18 No. 3 (2013); 138-156Redes; v. 18 n. 3 (2013); 138-1561982-6745reponame:Redes (Santa Cruz do Sul. Online)instname:Universidade de Santa Cruz do Sul (UNISC)instacron:UNISCporhttps://online.unisc.br/seer/index.php/redes/article/view/3000/3076Silva Lima, Maria ReginaCosta Filho, Bento AlvesVasconcelos, Cesar Ricardo Maiainfo:eu-repo/semantics/openAccess2020-08-10T22:37:06Zoai:ojs.online.unisc.br:article/3000Revistahttp://online.unisc.br/seer/index.php/redeshttp://online.unisc.br/seer/index.php/redes/oairedes_unisc_maff@terra.com.br||etges@unisc.br1982-67451414-7106opendoar:2020-08-10T22:37:06Redes (Santa Cruz do Sul. Online) - Universidade de Santa Cruz do Sul (UNISC)false
dc.title.none.fl_str_mv Quality and innovation in public transportation service in Goiania – GO – Brazil
Qualidade e inovação em serviços de transporte coletivo público em Goiânia – GO – Brasil
title Quality and innovation in public transportation service in Goiania – GO – Brazil
spellingShingle Quality and innovation in public transportation service in Goiania – GO – Brazil
Silva Lima, Maria Regina
sistemas inteligentes de transporte
mobilidade
inovação
qualidade em serviços
Intelligent transportation system. Public transportation. Innovation in public services. Adoption of innovation.
title_short Quality and innovation in public transportation service in Goiania – GO – Brazil
title_full Quality and innovation in public transportation service in Goiania – GO – Brazil
title_fullStr Quality and innovation in public transportation service in Goiania – GO – Brazil
title_full_unstemmed Quality and innovation in public transportation service in Goiania – GO – Brazil
title_sort Quality and innovation in public transportation service in Goiania – GO – Brazil
author Silva Lima, Maria Regina
author_facet Silva Lima, Maria Regina
Costa Filho, Bento Alves
Vasconcelos, Cesar Ricardo Maia
author_role author
author2 Costa Filho, Bento Alves
Vasconcelos, Cesar Ricardo Maia
author2_role author
author
dc.contributor.author.fl_str_mv Silva Lima, Maria Regina
Costa Filho, Bento Alves
Vasconcelos, Cesar Ricardo Maia
dc.subject.por.fl_str_mv sistemas inteligentes de transporte
mobilidade
inovação
qualidade em serviços
Intelligent transportation system. Public transportation. Innovation in public services. Adoption of innovation.
topic sistemas inteligentes de transporte
mobilidade
inovação
qualidade em serviços
Intelligent transportation system. Public transportation. Innovation in public services. Adoption of innovation.
description The objective of this paper is to assess the dynamics of an intelligent transportation system (ITS) in the public sphere in Goiania (GO), Midwest region of Brazil, from the point of view of players related to the service – government, transportation companies and the citizen (user). Based on the literature of services quality and innovation, interviews with specialists and a survey were conducted. The results pointed to divergence in opinions. For the user, the new system did not overcome most of the deficiencies of the public transportation, although government and transit companies view the matter in an optimistic way.
publishDate 2013
dc.date.none.fl_str_mv 2013-11-26
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://online.unisc.br/seer/index.php/redes/article/view/3000
10.17058/redes.v18i3.3000
url https://online.unisc.br/seer/index.php/redes/article/view/3000
identifier_str_mv 10.17058/redes.v18i3.3000
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://online.unisc.br/seer/index.php/redes/article/view/3000/3076
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Edunisc - Universidade de Santa Cruz do Sul
publisher.none.fl_str_mv Edunisc - Universidade de Santa Cruz do Sul
dc.source.none.fl_str_mv Redes ; Vol. 18 No. 3 (2013); 138-156
Redes; Vol. 18 Núm. 3 (2013); 138-156
Redes; Vol. 18 No. 3 (2013); 138-156
Redes; v. 18 n. 3 (2013); 138-156
1982-6745
reponame:Redes (Santa Cruz do Sul. Online)
instname:Universidade de Santa Cruz do Sul (UNISC)
instacron:UNISC
instname_str Universidade de Santa Cruz do Sul (UNISC)
instacron_str UNISC
institution UNISC
reponame_str Redes (Santa Cruz do Sul. Online)
collection Redes (Santa Cruz do Sul. Online)
repository.name.fl_str_mv Redes (Santa Cruz do Sul. Online) - Universidade de Santa Cruz do Sul (UNISC)
repository.mail.fl_str_mv redes_unisc_maff@terra.com.br||etges@unisc.br
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