MODEL FOR ASSESSING THE PERFORMANCE LEVEL OF PORT INFRASTRUCTURE IN PORTS AND TERMINALS WITH REEFER CONTAINERIZED CARGO OPERATION

• Autor(a) principal: Coelho, Wagner Antônio
• Data de Publicação: 2021
• Outros Autores: Simão, Luis Eduardo
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Eletrônica de Estratégia e Negócios
• Texto Completo: https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/7630
• topic: Performance; Service operation; Container reefer; Infrastructure; Port.; Desempeño; Operación de servicio; Contenedor frigorífico; Infraestructura; Puerto.; Desempenho; Operação de Serviço; Container reefer; Infraestrutura; Porto.

This article aims to present a model developed to measure, evaluate and classify the performance level of port infrastructure in ports and terminals with reefer containerized cargo operation. In this context, measuring and evaluating the performance level of the port infrastructure and cargo terminals for handling reefer cargo will allow analysis and assistance in decision-making by managers of client companies and providers of these services. As a method, a mixed approach was adopted, with exploratory and descriptive objectives, using structured questionnaires based on the factors and indicators observed in the literature, which were legitimized with the managers of the main ports and port terminals with reefer containerized cargo operation in the southern Brazil. The results of the empirical application of the method in five terminals demonstrated that the proposed model was able to measure, evaluate and classify the ports and terminals, since it was able to capture the performance of the best performance levels of the port infrastructure to operate services with containerized cargo reefer.