Alinhamento do sistema de gestão da qualidade ISO 9001 e gestão do conhecimento: uma abordagem baseada em cinco estudos de caso de empresas industriais brasileiras

• Autor(a) principal: Guimarães, Daniel Lemos
• Data de Publicação: 2019
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/214521
• topic: Knowledge management; Quality management system; Integration; Sistema de gestão da qualidade; Gestão do conhecimento; ISO 9001; Integração

Advances in technology, management methods and increase in consumer requirements are some of the key elements to foster excellence in processes and products. In this scenario, companies seek more effective ways to manage their business and increase competitiveness. Two management tools already recognized by the use and recurrent in the range of management options are Quality Management Systems (QMS) based on ISO 9001 and Knowledge Management (KM). The thesis aims to identify synergies and antagonisms, theoretical and applied, between QMS based on ISO 9001 and KM in order to support the formulation of guidelines to enhance their aligned use. The guidelines were developed based on the theoretical framework and on the results from five case studies in industrial companies. In all, nine synergies and three antagonisms were identified. This work contributes to guide managers who are interested in using the proposed guidelines to leverage the results of QMS ISO 9001 and KM, and also to guide new researches, by means of formation of a new bias of scientific thought.