Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector
Autor(a) principal: | |
---|---|
Data de Publicação: | 2018 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UNESP |
Texto Completo: | http://dx.doi.org/10.1108/IJQRM-12-2016-0228 http://hdl.handle.net/11449/176600 |
Resumo: | Purpose: The purpose of this paper is to discuss factors to support ISO 9001:2015 implementation. A framework for identification and prioritization of factors is applied in Brazilian power train suppliers (Tier 1). Brazil is the eighth largest vehicle manufacturer in the world. Design/methodology/approach: The data analysis presented in this paper is grounded in an empirical study involving ISO 9001 certified Brazilian companies (47 plants) that supply auto parts to power train assembly plants. They represent almost 50 percent of the Tier 1 Brazilian power train suppliers. Data collection and analysis is performed with the participation of managers who are experts in quality management systems and ISO 9001. Analytic hierarchy process (AHP) supports the mixed methods approach. The data analysis is broken down by electrical components, machining, sub-components and small parts manufacturers. Findings: The factors assessed are top management commitment, team commitment, training, responsibilities and authorities defined, schedule for implementation, quality culture, resource availability, integration between departments, level of bureaucracy as well as level of awareness regarding the ISO 9001 significance. A new factor was identified, which was not cited in the literature, quality staff reliability. Research limitations/implications: The research is applied to suppliers of powertrain manufacturers and could reflect other sectors. It is important observe that the automotive sector represents a microcosm of the organization in general and many production models stem from there. Practical implications: Understanding the critical factors is important to ensure that managers allocate resources appropriately during implementation and maintenance of ISO 9001:2015. Social implications: Organizations around the world have, until 2018, to upgrade their quality systems to ISO 9001:2015 and the results of this paper can support strategies and decision making about that. Originality/value: This paper evidences the relative importance among factors and ranks item in order of importance for ISO 9001:2015 implementation. Prior studies indicate the need to develop a mixed methods study to examine the role of the critical factors to support the ISO 9001:2015 implementation as done in this paper. |
id |
UNSP_74ce8a650dc623d9a8f12dec5a016fb2 |
---|---|
oai_identifier_str |
oai:repositorio.unesp.br:11449/176600 |
network_acronym_str |
UNSP |
network_name_str |
Repositório Institucional da UNESP |
repository_id_str |
2946 |
spelling |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sectorAHPAutomotive suppliersBrazilISO 9001Purpose: The purpose of this paper is to discuss factors to support ISO 9001:2015 implementation. A framework for identification and prioritization of factors is applied in Brazilian power train suppliers (Tier 1). Brazil is the eighth largest vehicle manufacturer in the world. Design/methodology/approach: The data analysis presented in this paper is grounded in an empirical study involving ISO 9001 certified Brazilian companies (47 plants) that supply auto parts to power train assembly plants. They represent almost 50 percent of the Tier 1 Brazilian power train suppliers. Data collection and analysis is performed with the participation of managers who are experts in quality management systems and ISO 9001. Analytic hierarchy process (AHP) supports the mixed methods approach. The data analysis is broken down by electrical components, machining, sub-components and small parts manufacturers. Findings: The factors assessed are top management commitment, team commitment, training, responsibilities and authorities defined, schedule for implementation, quality culture, resource availability, integration between departments, level of bureaucracy as well as level of awareness regarding the ISO 9001 significance. A new factor was identified, which was not cited in the literature, quality staff reliability. Research limitations/implications: The research is applied to suppliers of powertrain manufacturers and could reflect other sectors. It is important observe that the automotive sector represents a microcosm of the organization in general and many production models stem from there. Practical implications: Understanding the critical factors is important to ensure that managers allocate resources appropriately during implementation and maintenance of ISO 9001:2015. Social implications: Organizations around the world have, until 2018, to upgrade their quality systems to ISO 9001:2015 and the results of this paper can support strategies and decision making about that. Originality/value: This paper evidences the relative importance among factors and ranks item in order of importance for ISO 9001:2015 implementation. Prior studies indicate the need to develop a mixed methods study to examine the role of the critical factors to support the ISO 9001:2015 implementation as done in this paper.Department of Production Faculty of Engineering Guaratingueta Campus Universidade Estadual Paulista (UNESP)Department of Industrial and Systems Engineering University of TennesseeDepartment of Production Faculty of Engineering Guaratingueta Campus Universidade Estadual Paulista (UNESP)Universidade Estadual Paulista (Unesp)University of TennesseeAlmeida, Diogo [UNESP]Pradhan, NinadMuniz Jr, Jorge [UNESP]2018-12-11T17:21:40Z2018-12-11T17:21:40Z2018-08-06info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article1343-1359application/pdfhttp://dx.doi.org/10.1108/IJQRM-12-2016-0228International Journal of Quality and Reliability Management, v. 35, n. 7, p. 1343-1359, 2018.0265-671Xhttp://hdl.handle.net/11449/17660010.1108/IJQRM-12-2016-02282-s2.0-850500706112-s2.0-85050070611.pdfScopusreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengInternational Journal of Quality and Reliability Managementinfo:eu-repo/semantics/openAccess2024-07-02T17:37:19Zoai:repositorio.unesp.br:11449/176600Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462024-08-05T20:28:04.078911Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false |
dc.title.none.fl_str_mv |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
title |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
spellingShingle |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector Almeida, Diogo [UNESP] AHP Automotive suppliers Brazil ISO 9001 |
title_short |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
title_full |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
title_fullStr |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
title_full_unstemmed |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
title_sort |
Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector |
author |
Almeida, Diogo [UNESP] |
author_facet |
Almeida, Diogo [UNESP] Pradhan, Ninad Muniz Jr, Jorge [UNESP] |
author_role |
author |
author2 |
Pradhan, Ninad Muniz Jr, Jorge [UNESP] |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Universidade Estadual Paulista (Unesp) University of Tennessee |
dc.contributor.author.fl_str_mv |
Almeida, Diogo [UNESP] Pradhan, Ninad Muniz Jr, Jorge [UNESP] |
dc.subject.por.fl_str_mv |
AHP Automotive suppliers Brazil ISO 9001 |
topic |
AHP Automotive suppliers Brazil ISO 9001 |
description |
Purpose: The purpose of this paper is to discuss factors to support ISO 9001:2015 implementation. A framework for identification and prioritization of factors is applied in Brazilian power train suppliers (Tier 1). Brazil is the eighth largest vehicle manufacturer in the world. Design/methodology/approach: The data analysis presented in this paper is grounded in an empirical study involving ISO 9001 certified Brazilian companies (47 plants) that supply auto parts to power train assembly plants. They represent almost 50 percent of the Tier 1 Brazilian power train suppliers. Data collection and analysis is performed with the participation of managers who are experts in quality management systems and ISO 9001. Analytic hierarchy process (AHP) supports the mixed methods approach. The data analysis is broken down by electrical components, machining, sub-components and small parts manufacturers. Findings: The factors assessed are top management commitment, team commitment, training, responsibilities and authorities defined, schedule for implementation, quality culture, resource availability, integration between departments, level of bureaucracy as well as level of awareness regarding the ISO 9001 significance. A new factor was identified, which was not cited in the literature, quality staff reliability. Research limitations/implications: The research is applied to suppliers of powertrain manufacturers and could reflect other sectors. It is important observe that the automotive sector represents a microcosm of the organization in general and many production models stem from there. Practical implications: Understanding the critical factors is important to ensure that managers allocate resources appropriately during implementation and maintenance of ISO 9001:2015. Social implications: Organizations around the world have, until 2018, to upgrade their quality systems to ISO 9001:2015 and the results of this paper can support strategies and decision making about that. Originality/value: This paper evidences the relative importance among factors and ranks item in order of importance for ISO 9001:2015 implementation. Prior studies indicate the need to develop a mixed methods study to examine the role of the critical factors to support the ISO 9001:2015 implementation as done in this paper. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-12-11T17:21:40Z 2018-12-11T17:21:40Z 2018-08-06 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://dx.doi.org/10.1108/IJQRM-12-2016-0228 International Journal of Quality and Reliability Management, v. 35, n. 7, p. 1343-1359, 2018. 0265-671X http://hdl.handle.net/11449/176600 10.1108/IJQRM-12-2016-0228 2-s2.0-85050070611 2-s2.0-85050070611.pdf |
url |
http://dx.doi.org/10.1108/IJQRM-12-2016-0228 http://hdl.handle.net/11449/176600 |
identifier_str_mv |
International Journal of Quality and Reliability Management, v. 35, n. 7, p. 1343-1359, 2018. 0265-671X 10.1108/IJQRM-12-2016-0228 2-s2.0-85050070611 2-s2.0-85050070611.pdf |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
International Journal of Quality and Reliability Management |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
1343-1359 application/pdf |
dc.source.none.fl_str_mv |
Scopus reponame:Repositório Institucional da UNESP instname:Universidade Estadual Paulista (UNESP) instacron:UNESP |
instname_str |
Universidade Estadual Paulista (UNESP) |
instacron_str |
UNESP |
institution |
UNESP |
reponame_str |
Repositório Institucional da UNESP |
collection |
Repositório Institucional da UNESP |
repository.name.fl_str_mv |
Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP) |
repository.mail.fl_str_mv |
|
_version_ |
1808129205634859008 |