Medication dispensing as an opportunity for patient counseling and approach to drug-related problems

• Autor(a) principal: Almeida Matteucci Ferreira, Tatyana Xavier
• Data de Publicação: 2016
• Outros Autores: Prudente, Luciana Resende, Souza Dewulf, Nathalie de Lourdes, Provin, Mercia Pandolfo, Mastroianni, Patricia de Carvalho [UNESP], Silveira, Erika Aparecida da, Amaral, Rita Goreti
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://dx.doi.org/10.1590/S1984-82502016000100017; http://hdl.handle.net/11449/165305
• topic: Community Pharmacy; Medicines/dispensing; Patients/directive counseling; Medication/errors; Pharmaceutical Care; Quasi-experimental study

The objective was to describe and evaluate a model of drug dispensing developed and implemented in a community pharmacy in Brazil. This was a descriptive, observational, quasi-experimental study performed in the period between 21 January 2013 and 20 April 2013. The model was evaluated and described in terms of three parameters: structure, process and outcome. The description and assessment of each parameter was performed as follows: (I) Structure: profile of patients, pharmacist's professional profile, physical facility, informational material; (II) Process: drug-related problems, pharmaceutical interventions performed, results of pharmaceutical interventions; (III) Outcome: patient knowledge of medications. Dispensing service improved patient knowledge of medications (p < 0.05), which was associated with pharmacotherapy complexity (p < 0.05). The main problems identified were related to lack of patient knowledge regarding their medication (52.9%). Pharmaceutical interventions were mostly performed directly to the patients (86.3%) by verbal (95.4%) and written (68.2%) information, and most of the problems were completely solved (62.7%). The medicine dispensing model was able to identify and solve drug-related problems and promote an improvement in patient knowledge about medication.