Saúde e trabalho: condição dos trabalhadores de telemarketing nos call centers no Brasil

• Autor(a) principal: Reis, Maycon Vinicius da Silva [UNESP]
• Data de Publicação: 2019
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/203080; http://www.athena.biblioteca.unesp.br/exlibris/bd/capelo/2019-09-26/000918875.pdf
• topic: Saúde; Trabalho; Telemarketing - Trabalhadores; Centros de atendimento ao cliente - Brasil

With the advancement of technology and mass media, the telephony service has grown and with it the services associated with consumer care and marketing. The service played by the telemarketing attendant, held in the Call Center companies, reaches all types of audiences, according to your service needs, from information, complaint, sale of products and the like. The labor market to perform this function in Brazil has grown since the years 2000, facilitating communication between companies and their customers. The attendants undergo several situations during the consultations, each calling, an unexpected situation to be resolved. Given this condition, the attendants over time may develop physical or psychological health problems, such as LER, DORT, tendinitis, spinal problems among others that cause the worker to leave his activities. The objective of this work is to verify how the work interferes directly and indirectly in the health of the operators, to make bibliographical readings of the proposed theme, and the way the company handles the welfare of its employee in order to soften any kind of health problem that may occur