Redução do prazo de entrega por meio do mapeamento de processos e do fluxo de valor: pesquisa-ação em uma empresa do setor industrial de iluminação

• Autor(a) principal: Meirelles, Laura Duarte [UNESP]
• Data de Publicação: 2015
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/155363; http://www.athena.biblioteca.unesp.br/exlibris/bd/capelo/2017-04-25/000882286.pdf
• topic: Logistica empresarial; Iluminação; Serviço ao cliente; Business logistics

The purpose of this action research was to reduce delivery lead time of a company in the industrial lighting sector. The main customers demanded shorter delivery times. We chose to study the case of a single customer, which had a history of increased purchases. An initial diagnosis was made through process mapping and value stream. From there, the project team studied and simulated alternatives improvements to our processes, promoting the participation of the company involved. When agreed, improvements were implemented. The analysis of the indicators was made for two warehouses located in different cities. To compare before-after, we used established techniques statistics: Cochran test, ANOVA and Tukey's test. The results were different for the two warehouses. In one, there was a reduction in lead time of 50%, which statistical tests indicated as very significant results. In another warehouse, changes resulted in a decrease of approximately 20%, in which case there is no guarantee that there were statistically significant gains. The possible causes of this difference in results for the two warehouses are discussed