Avaliação de desempenho por indicadores no setor financeiro: estudo sobre a percepção dos gerentes comerciais que usam sistemas de informação

• Autor(a) principal: Vieira, Luis Felipe Nunes
• Data de Publicação: 2012
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/26270
• topic: instituições financeiras; indicadores; avaliação de desempenho; sistemas de informação; financial bank; indicators; performance evaluation; information systems; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::CIENCIAS CONTABEIS

The complex scenario of organizations and highly competitive markets are reflected by the training of companies in achieving their goals, this includes the constant search for positive results. The perception of the various types of indicators allows better management and monitoring of results. Financial bank have been highlighting the value of indicators for assessing performance and finding ways to measure them. Based on this scenario that the goal of this research was proposed. This research sought to understand and study the various types of indicators considering the most widely used for performance evaluation in the perception of a business manager of a financial institution supported by the information system. The survey was conducted in agencies and banking platforms located in the city of São Paulo, this research was divided into two stages: the first step in a qualitative research was conducted in order to adapt the indicators present in the theoretical framework and identify the indicators present in the area business not mentioned in the theoretical framework. In the second step, after the qualitative research, quantitative research was conducted with 75 respondents. For the analysis of survey data were used factor analysis techniques supported by the SPSS system. With the assistance of the technique of factor analysis, we identified the most used indicators in the perception of managers and the most used indicators in the perception of the financial institution. Through the analysis of frequencies was possible to identify the importance of information systems for performance evaluation and its relation to the indicators identified.