Desempenho no setor público : o balanced scorecard e o modelo de gestão adotados pelo Ministério Público de Pernambuco no período 2013-2016

• Autor(a) principal: CARVALHO FILHO, Mário de
• Data de Publicação: 2018
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFRPE
• Texto Completo: http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/7542
• topic: Balanced Scorecard; Gestão estratégica; Setor público; Análise de desempenho; ADMINISTRACAO::CIENCIAS CONTABEIS

This study aimed to investigate the contributions of the Balanced Scorecard and the strategic management model adopted by the MPPE in the period 2013-2016, in relation to the strategic objectives established by the institution. Therefore, the methodology used presented the following characteristics. The nature of the research in this study is classified as qualitative. In relation to the objectives, it can be affirmed that this is a descriptive research. The research strategy adopted was the case study carried out within the scope of the Public Ministry of the State of Pernambuco. Information collection was done through documental research and semistructured interviews. To analyze the information, the content analysis was used. The theoretical framework, which gave support to answer the research question, presented two main axes, strategic management and balanced scorecard, which approached the use of these tools in the public sector. The results indicated that, in relation to the planning description adopted by the MPPE, the model adapted to the reality of the institution, but still needs adjustments. Regarding the analysis of the strategic practices implemented, it was shown that, in the execution of the strategy, new tools emerged that helped the strategic management of the organization. Regarding the analysis of the participation of the management model adopted in the monitoring of institutional performance, the results indicated that the BSC methodology used by the institution, assisted by Arquimedes and QlikView, collaborated to reach the strategic objectives. In this sense, the results allowed to reach the following conclusion, the management model adopted by the MPPE, using the BSC methodology as a strategic management system, is evolving, but it contributed greatly to the institution's ability to align strategic planning with goals and measures institutional, effectively managing the performance of the organization.