Football supporters an the negative word of mouth of their rival team's brand

• Autor(a) principal: FITTIPALDI, Marco Aurélio Sanches
• Data de Publicação: 2015
• Outros Autores: MINCIOTTI, Silvio Augusto, DONAIRE, Denis, PREARO, Leandro Campi
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da USCS
• Texto Completo: http://repositorio.uscs.edu.br/handle/123456789/694
• topic: Identification with the team; Loyalty; Negative word of mouth

This article has the objective of identifying whether the loyalty for the team has a negative effect on the word of mouth of the rival team’s brand. It has been developed a model based on the works of Fagundes (2013) and Santana and Akel Sobrinho (2010), through the use of Structural Equation Modeling - SEM, which presents three constructions: the identification with the team, the loyalty to the team and the negative word of mouth of the rival’s brand. 528 students from two college were interviewed and it has been identified that the emotional involvement of the supporter with his team reflects on the identification of a supporter by his team (KWON e ARMSTRONG, 2004; KAYNAK, 2008; JORDAN et al., 2014), it is thus formed a loyalty for the team (FUNK and JAMES, 2006). It influences other people in their personal relationships through the negative word of mouth communication.