Information needs and user satisfaction: some considerations in the context of information users

Detalhes bibliográficos
Autor(a) principal: Carvalho Silva, Jonathas Luiz
Data de Publicação: 2012
Tipo de documento: Artigo
Idioma: por
Título da fonte: InCID
Texto Completo: https://www.revistas.usp.br/incid/article/view/48656
Resumo: Discusses the information needs and user satisfaction of information. Condition presents as problematizing the question: how is the relationship between information needs and user satisfaction, whereas, in private, the performance of the information centers? Aims to reflect on information needs and user satisfaction in a particularized way, as well as establishing their relationships contemplating prospects of action / relationship between users and information centers. Methodologically, the research is exploratory through a literature review that is especially from books, articles and gray literature that comprise the periods between the end of the 1940s of the twentieth century until the end of the first decade of this century (2010) that support the theoretical discussions of this bibliographic research. We conclude that the information needs and user satisfaction has been widely evaluated in terms of traditional (physical) and cognitive information centers, being necessary to consider the construction of a design paradigm of social-cognitive and interactionist through actions such as sustainable development of the information center, information services and mediation utilitarian information in order to think new perspectives in the context of information needs and user satisfaction.
id USP-15_fcbd675b00044d765bed6071872af9a6
oai_identifier_str oai:revistas.usp.br:article/48656
network_acronym_str USP-15
network_name_str InCID
repository_id_str
spelling Information needs and user satisfaction: some considerations in the context of information usersNecessidades de Informação e Satisfação: algumas considerações no âmbito dos usuários da informaçãoNecessidades de informaçãoSatisfação dos usuáriosUsuários da informaçãoCentros de informaçãoInformation needsUser satisfactionUsers of the informationInformation centersDiscusses the information needs and user satisfaction of information. Condition presents as problematizing the question: how is the relationship between information needs and user satisfaction, whereas, in private, the performance of the information centers? Aims to reflect on information needs and user satisfaction in a particularized way, as well as establishing their relationships contemplating prospects of action / relationship between users and information centers. Methodologically, the research is exploratory through a literature review that is especially from books, articles and gray literature that comprise the periods between the end of the 1940s of the twentieth century until the end of the first decade of this century (2010) that support the theoretical discussions of this bibliographic research. We conclude that the information needs and user satisfaction has been widely evaluated in terms of traditional (physical) and cognitive information centers, being necessary to consider the construction of a design paradigm of social-cognitive and interactionist through actions such as sustainable development of the information center, information services and mediation utilitarian information in order to think new perspectives in the context of information needs and user satisfaction.O presente trabalho tem como condição problematizadora uma questão que pode ser discutida a partir da seguinte pergunta: como se dá a relação entre necessidades de informação e satisfação dos usuários, considerando, em caráter particular, a atuação dos centros de informação? Tem como objetivo refletir, num primeiro plano sobre necessidades de informação e satisfação de usuários de forma particularizada e, num segundo plano, conceber as relações entre necessidades de informação e satisfação dos usuários contemplando perspectivas de atuação/relação entre centros de informação e usuários. Metodologicamente, a pesquisa é exploratória por meio de uma revisão bibliográfica. Conclui-se que as necessidades de informação e o processo de satisfação dos usuários tem sido muito avaliados do ponto de vista tradicional (físico) e cognitivo, sendo necessário atentar para a construção de uma concepção do paradigma sócio-cognitivo e interacionista no âmbito das necessidades e satisfação que contribua para uma autonomia dos usuários da informação.Universidade de São Paulo. Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto2012-12-13info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistas.usp.br/incid/article/view/4865610.11606/issn.2178-2075.v3i2p102-123InCID: Revista de Ciência da Informação e Documentação; v. 3 n. 2 (2012); 102-1232178-2075reponame:InCIDinstname:Universidade de São Paulo (USP)instacron:USPporhttps://www.revistas.usp.br/incid/article/view/48656/52727Carvalho Silva, Jonathas Luizinfo:eu-repo/semantics/openAccess2015-04-14T11:18:44ZRevistahttp://revistas.ffclrp.usp.br/incidPUB
dc.title.none.fl_str_mv Information needs and user satisfaction: some considerations in the context of information users
Necessidades de Informação e Satisfação: algumas considerações no âmbito dos usuários da informação
title Information needs and user satisfaction: some considerations in the context of information users
spellingShingle Information needs and user satisfaction: some considerations in the context of information users
Carvalho Silva, Jonathas Luiz
Necessidades de informação
Satisfação dos usuários
Usuários da informação
Centros de informação
Information needs
User satisfaction
Users of the information
Information centers
title_short Information needs and user satisfaction: some considerations in the context of information users
title_full Information needs and user satisfaction: some considerations in the context of information users
title_fullStr Information needs and user satisfaction: some considerations in the context of information users
title_full_unstemmed Information needs and user satisfaction: some considerations in the context of information users
title_sort Information needs and user satisfaction: some considerations in the context of information users
author Carvalho Silva, Jonathas Luiz
author_facet Carvalho Silva, Jonathas Luiz
author_role author
dc.contributor.author.fl_str_mv Carvalho Silva, Jonathas Luiz
dc.subject.por.fl_str_mv Necessidades de informação
Satisfação dos usuários
Usuários da informação
Centros de informação
Information needs
User satisfaction
Users of the information
Information centers
topic Necessidades de informação
Satisfação dos usuários
Usuários da informação
Centros de informação
Information needs
User satisfaction
Users of the information
Information centers
description Discusses the information needs and user satisfaction of information. Condition presents as problematizing the question: how is the relationship between information needs and user satisfaction, whereas, in private, the performance of the information centers? Aims to reflect on information needs and user satisfaction in a particularized way, as well as establishing their relationships contemplating prospects of action / relationship between users and information centers. Methodologically, the research is exploratory through a literature review that is especially from books, articles and gray literature that comprise the periods between the end of the 1940s of the twentieth century until the end of the first decade of this century (2010) that support the theoretical discussions of this bibliographic research. We conclude that the information needs and user satisfaction has been widely evaluated in terms of traditional (physical) and cognitive information centers, being necessary to consider the construction of a design paradigm of social-cognitive and interactionist through actions such as sustainable development of the information center, information services and mediation utilitarian information in order to think new perspectives in the context of information needs and user satisfaction.
publishDate 2012
dc.date.none.fl_str_mv 2012-12-13
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/incid/article/view/48656
10.11606/issn.2178-2075.v3i2p102-123
url https://www.revistas.usp.br/incid/article/view/48656
identifier_str_mv 10.11606/issn.2178-2075.v3i2p102-123
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.revistas.usp.br/incid/article/view/48656/52727
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto
publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto
dc.source.none.fl_str_mv InCID: Revista de Ciência da Informação e Documentação; v. 3 n. 2 (2012); 102-123
2178-2075
reponame:InCID
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str InCID
collection InCID
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1787713838612742144

Registros relacionados