Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil

Detalhes bibliográficos
Autor(a) principal: Tanaka, Oswaldo Yoshimi
Data de Publicação: 1990
Outros Autores: Resenburg, Cornélio Pedroso
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Saúde Pública
Texto Completo: https://www.revistas.usp.br/rsp/article/view/23713
Resumo: A working proposal for the integration of the activities of public health assistance is presented. Two health clinics in the city of S. Paulo, Brazil, were studied. Taking as a starting-point that all activity in the health sector depends on community participation, this study sought to discover how the population has received and used the geographically integrated health services. For this purpose, information was collected from the users of both of these services, by means of a questionnaire, as to the motive for the use of the service, the service's ability to meet the need, the degree of user-satisfaction, etc. The analysis of the above information as well as of the objective and the working method of these services, leads to the conclusion that they are used by the public in a selective way for the purpose of meeting immediate needs related to present illnesses.
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spelling Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil Análise da utilização pela clientela de uma unidade ambulatorial da Secretaria da Saúde do Município de São Paulo, SP (Brasil) Cuidados primários de saúdeNecessidades e demanda de serviços de saúdeSatisfação do pacientePrimary health careHealth services needs and demandConsumer satisfaction A working proposal for the integration of the activities of public health assistance is presented. Two health clinics in the city of S. Paulo, Brazil, were studied. Taking as a starting-point that all activity in the health sector depends on community participation, this study sought to discover how the population has received and used the geographically integrated health services. For this purpose, information was collected from the users of both of these services, by means of a questionnaire, as to the motive for the use of the service, the service's ability to meet the need, the degree of user-satisfaction, etc. The analysis of the above information as well as of the objective and the working method of these services, leads to the conclusion that they are used by the public in a selective way for the purpose of meeting immediate needs related to present illnesses. Apresenta-se proposta para integração das ações de assistência médica individual de caráter curativo com as ações de assistência médico-sanitária. Foram estudados dois serviços de assistência à saúde do Município de São Paulo (Brasil). Partindo-se do pressuposto de que qualquer ação no campo da saúde depende da participação da comunidade, buscou-se conhecer a forma pela qual a população recebe e utiliza os serviços localmente integrados. Assim, foram coletadas junto à clientela de ambos os serviços, informações tais como: motivo de procura, resolutividade, satisfação e outras, obtidas por meio de formulários. A análise das características das queixas, da resolutividade e da satisfação referida pela clientela, do objetivo e do processo de trabalho desses serviços, leva à conclusão de que eles são utilizados de forma seletiva pela clientela, visando, principalmente, ao atendimento de suas necessidades diretamente relacionadas à resolução das manifestações de doença. Universidade de São Paulo. Faculdade de Saúde Pública1990-02-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistas.usp.br/rsp/article/view/2371310.1590/S0034-89101990000100010Revista de Saúde Pública; Vol. 24 No. 1 (1990); 60-68 Revista de Saúde Pública; Vol. 24 Núm. 1 (1990); 60-68 Revista de Saúde Pública; v. 24 n. 1 (1990); 60-68 1518-87870034-8910reponame:Revista de Saúde Públicainstname:Universidade de São Paulo (USP)instacron:USPporhttps://www.revistas.usp.br/rsp/article/view/23713/25749Copyright (c) 2017 Revista de Saúde Públicainfo:eu-repo/semantics/openAccessTanaka, Oswaldo YoshimiResenburg, Cornélio Pedroso2012-05-28T20:44:22Zoai:revistas.usp.br:article/23713Revistahttps://www.revistas.usp.br/rsp/indexONGhttps://www.revistas.usp.br/rsp/oairevsp@org.usp.br||revsp1@usp.br1518-87870034-8910opendoar:2012-05-28T20:44:22Revista de Saúde Pública - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
Análise da utilização pela clientela de uma unidade ambulatorial da Secretaria da Saúde do Município de São Paulo, SP (Brasil)
title Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
spellingShingle Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
Tanaka, Oswaldo Yoshimi
Cuidados primários de saúde
Necessidades e demanda de serviços de saúde
Satisfação do paciente
Primary health care
Health services needs and demand
Consumer satisfaction
title_short Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
title_full Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
title_fullStr Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
title_full_unstemmed Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
title_sort Analysis of the use of a public health clinics of the Department of Health of the city of S. Paulo, Brazil
author Tanaka, Oswaldo Yoshimi
author_facet Tanaka, Oswaldo Yoshimi
Resenburg, Cornélio Pedroso
author_role author
author2 Resenburg, Cornélio Pedroso
author2_role author
dc.contributor.author.fl_str_mv Tanaka, Oswaldo Yoshimi
Resenburg, Cornélio Pedroso
dc.subject.por.fl_str_mv Cuidados primários de saúde
Necessidades e demanda de serviços de saúde
Satisfação do paciente
Primary health care
Health services needs and demand
Consumer satisfaction
topic Cuidados primários de saúde
Necessidades e demanda de serviços de saúde
Satisfação do paciente
Primary health care
Health services needs and demand
Consumer satisfaction
description A working proposal for the integration of the activities of public health assistance is presented. Two health clinics in the city of S. Paulo, Brazil, were studied. Taking as a starting-point that all activity in the health sector depends on community participation, this study sought to discover how the population has received and used the geographically integrated health services. For this purpose, information was collected from the users of both of these services, by means of a questionnaire, as to the motive for the use of the service, the service's ability to meet the need, the degree of user-satisfaction, etc. The analysis of the above information as well as of the objective and the working method of these services, leads to the conclusion that they are used by the public in a selective way for the purpose of meeting immediate needs related to present illnesses.
publishDate 1990
dc.date.none.fl_str_mv 1990-02-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/rsp/article/view/23713
10.1590/S0034-89101990000100010
url https://www.revistas.usp.br/rsp/article/view/23713
identifier_str_mv 10.1590/S0034-89101990000100010
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.revistas.usp.br/rsp/article/view/23713/25749
dc.rights.driver.fl_str_mv Copyright (c) 2017 Revista de Saúde Pública
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2017 Revista de Saúde Pública
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Saúde Pública
publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Saúde Pública
dc.source.none.fl_str_mv Revista de Saúde Pública; Vol. 24 No. 1 (1990); 60-68
Revista de Saúde Pública; Vol. 24 Núm. 1 (1990); 60-68
Revista de Saúde Pública; v. 24 n. 1 (1990); 60-68
1518-8787
0034-8910
reponame:Revista de Saúde Pública
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Revista de Saúde Pública
collection Revista de Saúde Pública
repository.name.fl_str_mv Revista de Saúde Pública - Universidade de São Paulo (USP)
repository.mail.fl_str_mv revsp@org.usp.br||revsp1@usp.br
_version_ 1800221774804156416

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