Gestão do conhecimento em transnacionais: o ambiente organizacional como instrumento disseminador

• Autor(a) principal: Cunha, Julio Araujo Carneiro da
• Data de Publicação: 2011
• Outros Autores: Yokomizo, Cesar Akira, Capellini, Gustavo de Almeida
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Journal of Information Systems and Technology Management (Online)
• Texto Completo: https://www.revistas.usp.br/jistem/article/view/12902
• topic: Knowledge Management; Knowledge Flow; Tacit and Explicit Knowledge; Enterprises Internationalization; Transnational and Multinational Organizations

National economies are gradually opening wide for international trade; this trend compels organizations, mainly the internationalized ones, to be more prepared to effectively and efficiently compete worldwide. In this context, the goal of this study was to identify and describe strategies and practices which promote knowledge flows within an international organization that holds its headquarter in a developed country and subsidiaries in developing countries. Methodological procedures include the explicit examination of codified information between subsidiaries units, through interviews and document analysis, in order to capture the tacit dimension in the causal maps that were made. Main results show an organizational strategy focused on the continuous stimuli to the construction of an organizational environment, embedded with solicitude between knowledge senders and receivers, and with a formal information management that supports knowledge exchanges and flows in a worldwide context.