Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model

Detalhes bibliográficos
Autor(a) principal: Galegale, Gustavo Perri
Data de Publicação: 2023
Tipo de documento: Tese
Idioma: eng
Título da fonte: Biblioteca Digital de Teses e Dissertações da USP
Texto Completo: https://www.teses.usp.br/teses/disponiveis/12/12139/tde-16042024-185608/
Resumo: Teleconsultation gained substantial traction after the COVID-19. The ability to have healthcare services anywhere, anytime, saved thousands of lives in the process. One important aspect to scale teleconsultation is using multisided platforms. Multisided platforms create value by matchmaking two or more different sides, patients, doctors, nurses and other healthcare professionals and players, so that a consult can happen remotely. Several barriers and risks are present in such arrangement, ranging from technology risks on the capacity of the participants to use the software to access the platform, how the costs work and payments are made and the best combination of participants. There is little research on how the elements of a multisided teleconsultation platform impacts the intention to use and recommend a platform to another patient. This thesis used a combination of quantitative methods, creating a PLS-SEM model and performing a Necessary Condition Analysis (NCA) to evaluate the relation between the constructs. Overall teleconsultation platforms are helpful extending the reach and capacity of healthcare delivery and has the power to improve the life of several patients.
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spelling Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical modelEntendendo a aceitação de plataformas multilaterais de teleconsulta: uma análise crítica e proposta de modelo teóricoBarreiras à saúdeDigital platformHealthcare barrierModelos de negócio multilateraisMultilsided business modelPlataformas digitaisTeleconsultaTeleconsultationTeleconsultation gained substantial traction after the COVID-19. The ability to have healthcare services anywhere, anytime, saved thousands of lives in the process. One important aspect to scale teleconsultation is using multisided platforms. Multisided platforms create value by matchmaking two or more different sides, patients, doctors, nurses and other healthcare professionals and players, so that a consult can happen remotely. Several barriers and risks are present in such arrangement, ranging from technology risks on the capacity of the participants to use the software to access the platform, how the costs work and payments are made and the best combination of participants. There is little research on how the elements of a multisided teleconsultation platform impacts the intention to use and recommend a platform to another patient. This thesis used a combination of quantitative methods, creating a PLS-SEM model and performing a Necessary Condition Analysis (NCA) to evaluate the relation between the constructs. Overall teleconsultation platforms are helpful extending the reach and capacity of healthcare delivery and has the power to improve the life of several patients.Teleconsulta ganhou uma tração substancial após a COVID-19. A capacidade de ter acesso a serviços de saúde em qualquer lugar, a qualquer hora, salvou milhares de vidas. Um aspecto importante para escalar as teleconsultas é usar plataformas multilaterais. Plataformas multilaterais criam valor ao combinar dois ou mais lados diferentes, pacientes, médicos, enfermeiros e outros profissionais e participantes de saúde, para que uma consulta possa acontecer remotamente. Várias barreiras e riscos estão presentes em tal arranjo, variando de riscos tecnológicos na capacidade dos participantes de usar o software para acessar a plataforma, como os custos funcionam e os pagamentos são feitos e a melhor combinação de participantes. Há pouca pesquisa sobre como os elementos de uma plataforma de teleconsulta multilateral impactam a intenção de usar e recomendar uma plataforma a outro paciente. Esta tese usou uma combinação de métodos quantitativos, criando um modelo PLS-SEM e realizando uma Análise de Condição Necessária (NCA) para avaliar a relação entre os construtos. No geral, as plataformas de teleconsulta são úteis para estender o alcance e a capacidade da prestação de cuidados de saúde e têm o poder de melhorar a vida de vários pacientes.Biblioteca Digitais de Teses e Dissertações da USPSouza, Cesar Alexandre deGalegale, Gustavo Perri2023-12-19info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisapplication/pdfhttps://www.teses.usp.br/teses/disponiveis/12/12139/tde-16042024-185608/reponame:Biblioteca Digital de Teses e Dissertações da USPinstname:Universidade de São Paulo (USP)instacron:USPLiberar o conteúdo para acesso público.info:eu-repo/semantics/openAccesseng2024-05-03T19:49:02Zoai:teses.usp.br:tde-16042024-185608Biblioteca Digital de Teses e Dissertaçõeshttp://www.teses.usp.br/PUBhttp://www.teses.usp.br/cgi-bin/mtd2br.plvirginia@if.usp.br|| atendimento@aguia.usp.br||virginia@if.usp.bropendoar:27212024-05-03T19:49:02Biblioteca Digital de Teses e Dissertações da USP - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
Entendendo a aceitação de plataformas multilaterais de teleconsulta: uma análise crítica e proposta de modelo teórico
title Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
spellingShingle Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
Galegale, Gustavo Perri
Barreiras à saúde
Digital platform
Healthcare barrier
Modelos de negócio multilaterais
Multilsided business model
Plataformas digitais
Teleconsulta
Teleconsultation
title_short Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
title_full Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
title_fullStr Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
title_full_unstemmed Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
title_sort Understanding the acceptance of multisided teleconsultation platforms: a critical analysis and proposal of a theorical model
author Galegale, Gustavo Perri
author_facet Galegale, Gustavo Perri
author_role author
dc.contributor.none.fl_str_mv Souza, Cesar Alexandre de
dc.contributor.author.fl_str_mv Galegale, Gustavo Perri
dc.subject.por.fl_str_mv Barreiras à saúde
Digital platform
Healthcare barrier
Modelos de negócio multilaterais
Multilsided business model
Plataformas digitais
Teleconsulta
Teleconsultation
topic Barreiras à saúde
Digital platform
Healthcare barrier
Modelos de negócio multilaterais
Multilsided business model
Plataformas digitais
Teleconsulta
Teleconsultation
description Teleconsultation gained substantial traction after the COVID-19. The ability to have healthcare services anywhere, anytime, saved thousands of lives in the process. One important aspect to scale teleconsultation is using multisided platforms. Multisided platforms create value by matchmaking two or more different sides, patients, doctors, nurses and other healthcare professionals and players, so that a consult can happen remotely. Several barriers and risks are present in such arrangement, ranging from technology risks on the capacity of the participants to use the software to access the platform, how the costs work and payments are made and the best combination of participants. There is little research on how the elements of a multisided teleconsultation platform impacts the intention to use and recommend a platform to another patient. This thesis used a combination of quantitative methods, creating a PLS-SEM model and performing a Necessary Condition Analysis (NCA) to evaluate the relation between the constructs. Overall teleconsultation platforms are helpful extending the reach and capacity of healthcare delivery and has the power to improve the life of several patients.
publishDate 2023
dc.date.none.fl_str_mv 2023-12-19
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/doctoralThesis
format doctoralThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.teses.usp.br/teses/disponiveis/12/12139/tde-16042024-185608/
url https://www.teses.usp.br/teses/disponiveis/12/12139/tde-16042024-185608/
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv
dc.rights.driver.fl_str_mv Liberar o conteúdo para acesso público.
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Liberar o conteúdo para acesso público.
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.coverage.none.fl_str_mv
dc.publisher.none.fl_str_mv Biblioteca Digitais de Teses e Dissertações da USP
publisher.none.fl_str_mv Biblioteca Digitais de Teses e Dissertações da USP
dc.source.none.fl_str_mv
reponame:Biblioteca Digital de Teses e Dissertações da USP
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Biblioteca Digital de Teses e Dissertações da USP
collection Biblioteca Digital de Teses e Dissertações da USP
repository.name.fl_str_mv Biblioteca Digital de Teses e Dissertações da USP - Universidade de São Paulo (USP)
repository.mail.fl_str_mv virginia@if.usp.br|| atendimento@aguia.usp.br||virginia@if.usp.br
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