Relação de responsabilidade decorrente do contrato de franquia, previsto na lei nº 8.955/94

• Autor(a) principal: Paulino, Laís Osório
• Data de Publicação: 2018
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/7559
• topic: Franchising; Responsabilidade; Contrato de Franchising; Responsabilidade contratual

The present Course Conclusion Work is based on a bibliographic study about the franchising, which has been growing significantly in Brazil and in the world. The main goal of the study is to reflect about the scope to which the franchisor can be held responsible for poor services provision to the final consumer, since their interference is limited on provide know-how, support and training. The specific purpose of his work is to study the legal regime of franchises in Brazil; understand the difference between franchise, franchisor and franchisee; analyze the franchisor’s civil liability to franchisees' customers and discuss if the franchisor has the duty to indemnify the final consumers for damages caused by poor performance of the franchisee’s services. Bibliographical research was used as research method, which included reading, analyses and interpretation of books, article, on-line texts, documents, laws and jurisprudence related to the proposed subject. In conclusion, it was considered that the franchisor should not be held responsible for services poorly provided by their franchisees, since their interference is limited only on providing a range of practical knowledge, information, technologies, procedures, support and training, which bring to them competitive advantages.