O processo de autoavaliação em um Instituto Federal de Ensino: uma análise com base na gestão do conhecimento e na teoria institucional

• Autor(a) principal: Silva, Juliano Reginaldo Corrêa
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/15114
• topic: Avaliação institucional; Autoavaliação; Gestão do ensino superior; Gestão do conhecimento; Teoria institucional

Historically, the institutional evaluation used as a reform instrument, quality tool and criterion for measuring the performance of educational institutions in Brazil, began with the promulgation of Law No. 5,540 / 68. Since then, the evaluation process has been provoking changes in the central areas of higher education and establishing new bases for thinking about it. This research aimed to understand the self-assessment process of a federal teaching institute based on knowledge management and institutional theory. Methodologically, the research was characterized as qualitative, case study type. Data collection occurred through interviews with managers of the institution, participant observation and documentary research. Data analysis followed the procedures of content analysis and the triangulation technique. The research results identify the realization of the self-assessment process as a mechanism of institutional legitimation, little focused on what is recommended by knowledge management. The processes of acquisition, creation, sharing, storage and especially the application of knowledge are compromised by a set of limiting factors. These factors generally relate to management strategy and support, people management policies and practices, culture and environment, structure and roles, processes and technology, individual factors, and measurement of results. It was also identified that the standardization imposed by the legal precepts, is not necessarily an obstacle, and can act as a guiding instrument for the construction of better institutional processes. Finally, it is concluded that the association of knowledge management theoretical lenses and institutional theory provided a more robust understanding of the self-assessment process, enhancing the understanding of its particularities, limitations, facilitators and opportunities for improvement.