Evaluation of the quality of services in a dental school clinic from the point of view of academics

Detalhes bibliográficos
Autor(a) principal: Fauth, Suianny
Data de Publicação: 2022
Outros Autores: Lima, Anne Gabryelle Marques de Oliveira, Monte, Ingrid Cordeiro, Aguiar, Dulce Maria de Lucena, Jacques, Paula Borges, Marques, Paulo Leonardo Ponte
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Revista da ABENO (Online)
Texto Completo: https://revabeno.emnuvens.com.br/revabeno/article/view/1623
Resumo: The objective of the present study was to evaluate the perception of academics of Dentistry regarding the quality of services provided within the clinic of a private university in Northeast Brazil. It is a quantitative, evaluative, cross-sectional study developed with 201 students registered from the 4th to the 10th semester of the course that provided clinical care to patients. Data collection was carried out from April to September 2019 through a questionnaire containing 35 objective questions, divided into three blocks related to infrastructure, quality of clinical care, and managerial actions. Concerning infrastructure, of the 201 participants, 187 (93%) indicated adequate conditions of use, 198 (98.5%) indicated good cleaning conditions, and 188 (93.5%) stated that the clinic facilities guarantee accessibility conditions and mobility. Regarding the quality of care, 102 (50.7%) participants said there was guidance to the patient after treatment, but 200 (99.5%) stated that referral is carried out between clinics when necessary to complete the treatment. For managerial aspects, 95 (47.3%) indicated that communication channels are available to patients, and 156 (77.6%) stated a democratic and cooperative relationship with the coordination. The quality aspects related to the scope of the school clinic were considered satisfactory. However, there is a need for a more in depth analysis of the communication process and monitoring of actions for continuous quality improvement.
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spelling Evaluation of the quality of services in a dental school clinic from the point of view of academicsAvaliação da qualidade de serviços em clínica escola odontológica na visão dos acadêmicos OdontologiaClínicas OdontológicasControle de QualidadeDentistryDental ClinicsQuality controlThe objective of the present study was to evaluate the perception of academics of Dentistry regarding the quality of services provided within the clinic of a private university in Northeast Brazil. It is a quantitative, evaluative, cross-sectional study developed with 201 students registered from the 4th to the 10th semester of the course that provided clinical care to patients. Data collection was carried out from April to September 2019 through a questionnaire containing 35 objective questions, divided into three blocks related to infrastructure, quality of clinical care, and managerial actions. Concerning infrastructure, of the 201 participants, 187 (93%) indicated adequate conditions of use, 198 (98.5%) indicated good cleaning conditions, and 188 (93.5%) stated that the clinic facilities guarantee accessibility conditions and mobility. Regarding the quality of care, 102 (50.7%) participants said there was guidance to the patient after treatment, but 200 (99.5%) stated that referral is carried out between clinics when necessary to complete the treatment. For managerial aspects, 95 (47.3%) indicated that communication channels are available to patients, and 156 (77.6%) stated a democratic and cooperative relationship with the coordination. The quality aspects related to the scope of the school clinic were considered satisfactory. However, there is a need for a more in depth analysis of the communication process and monitoring of actions for continuous quality improvement.O objetivo do presente estudo foi avaliar a percepção de acadêmicos de Odontologia quanto à qualidade dos serviços prestados no âmbito da clínica de uma universidade privada do Nordeste brasileiro. Trata-se de uma pesquisa quantitativa, de caráter avaliativo e corte transversal realizada com 201 estudantes matriculados do 4º ao 10º semestre de graduação, que prestaram atendimento clínico aos pacientes. Realizou-se a coleta de dados no período de abril a setembro de 2019, por meio da aplicação de um questionário contendo 35 questões objetivas, dividido em três blocos relacionados a: infraestrutura; qualidade do atendimento clínico; e ações gerenciais. Dos 201 participantes, em quesitos relacionados à infraestrutura, 187 (93%) apontaram adequadas condições de uso, 198 (98,5%) boas condições de limpeza e 188 (93,5%) afirmaram que as instalações da clínica garantem condições de acessibilidade e mobilidade. Em relação à qualidade do atendimento, 102 (50,7%) participantes apontaram que houve orientação ao paciente após o tratamento, porém 200 (99,5%) afirmaram que é realizado o encaminhamento entre as clínicas quando necessário para completar o tratamento. Para os aspectos gerenciais, 95 (47,3%) indicaram que são disponibilizados canais de comunicação aos pacientes, e 156 (77,6%) afirmaram que existe uma relação democrática e cooperativa com a coordenação. Os aspectos da qualidade relacionados ao âmbito da clínica escola foram considerados satisfatórios, contudo, existe a necessidade de uma análise mais aprofundada no processo de comunicação e monitoramento das ações para contínua melhoria da qualidade.Associação Brasileira de Ensino Odontológico2022-12-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://revabeno.emnuvens.com.br/revabeno/article/view/162310.30979/revabeno.v22i2.1623Revista da ABENO; Vol. 22 No. 2 (2022); 1623 Revista da ABENO; Vol. 22 Núm. 2 (2022); 1623 Revista da ABENO; v. 22 n. 2 (2022); 1623 2595-02741679-5954reponame:Revista da ABENO (Online)instname:Associação Brasileira de Ensino Odontológico (ABENO)instacron:ABENOporenghttps://revabeno.emnuvens.com.br/revabeno/article/view/1623/1260https://revabeno.emnuvens.com.br/revabeno/article/view/1623/1261Copyright (c) 2022 Revista da ABENOhttp://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessFauth, SuiannyLima, Anne Gabryelle Marques de OliveiraMonte, Ingrid CordeiroAguiar, Dulce Maria de LucenaJacques, Paula BorgesMarques, Paulo Leonardo Ponte2022-12-21T02:13:22Zoai:ojs.revabeno.emnuvens.com.br:article/1623Revistahttps://revabeno.emnuvens.com.br/revabeno/indexONGhttps://revabeno.emnuvens.com.br/revabeno/oairevabeno@gmail.com2595-02741679-5954opendoar:2023-01-13T09:48:30.677603Revista da ABENO (Online) - Associação Brasileira de Ensino Odontológico (ABENO)false
dc.title.none.fl_str_mv Evaluation of the quality of services in a dental school clinic from the point of view of academics
Avaliação da qualidade de serviços em clínica escola odontológica na visão dos acadêmicos
title Evaluation of the quality of services in a dental school clinic from the point of view of academics
spellingShingle Evaluation of the quality of services in a dental school clinic from the point of view of academics
Fauth, Suianny
Odontologia
Clínicas Odontológicas
Controle de Qualidade
Dentistry
Dental Clinics
Quality control
title_short Evaluation of the quality of services in a dental school clinic from the point of view of academics
title_full Evaluation of the quality of services in a dental school clinic from the point of view of academics
title_fullStr Evaluation of the quality of services in a dental school clinic from the point of view of academics
title_full_unstemmed Evaluation of the quality of services in a dental school clinic from the point of view of academics
title_sort Evaluation of the quality of services in a dental school clinic from the point of view of academics
author Fauth, Suianny
author_facet Fauth, Suianny
Lima, Anne Gabryelle Marques de Oliveira
Monte, Ingrid Cordeiro
Aguiar, Dulce Maria de Lucena
Jacques, Paula Borges
Marques, Paulo Leonardo Ponte
author_role author
author2 Lima, Anne Gabryelle Marques de Oliveira
Monte, Ingrid Cordeiro
Aguiar, Dulce Maria de Lucena
Jacques, Paula Borges
Marques, Paulo Leonardo Ponte
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Fauth, Suianny
Lima, Anne Gabryelle Marques de Oliveira
Monte, Ingrid Cordeiro
Aguiar, Dulce Maria de Lucena
Jacques, Paula Borges
Marques, Paulo Leonardo Ponte
dc.subject.por.fl_str_mv Odontologia
Clínicas Odontológicas
Controle de Qualidade
Dentistry
Dental Clinics
Quality control
topic Odontologia
Clínicas Odontológicas
Controle de Qualidade
Dentistry
Dental Clinics
Quality control
description The objective of the present study was to evaluate the perception of academics of Dentistry regarding the quality of services provided within the clinic of a private university in Northeast Brazil. It is a quantitative, evaluative, cross-sectional study developed with 201 students registered from the 4th to the 10th semester of the course that provided clinical care to patients. Data collection was carried out from April to September 2019 through a questionnaire containing 35 objective questions, divided into three blocks related to infrastructure, quality of clinical care, and managerial actions. Concerning infrastructure, of the 201 participants, 187 (93%) indicated adequate conditions of use, 198 (98.5%) indicated good cleaning conditions, and 188 (93.5%) stated that the clinic facilities guarantee accessibility conditions and mobility. Regarding the quality of care, 102 (50.7%) participants said there was guidance to the patient after treatment, but 200 (99.5%) stated that referral is carried out between clinics when necessary to complete the treatment. For managerial aspects, 95 (47.3%) indicated that communication channels are available to patients, and 156 (77.6%) stated a democratic and cooperative relationship with the coordination. The quality aspects related to the scope of the school clinic were considered satisfactory. However, there is a need for a more in depth analysis of the communication process and monitoring of actions for continuous quality improvement.
publishDate 2022
dc.date.none.fl_str_mv 2022-12-10
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revabeno.emnuvens.com.br/revabeno/article/view/1623
10.30979/revabeno.v22i2.1623
url https://revabeno.emnuvens.com.br/revabeno/article/view/1623
identifier_str_mv 10.30979/revabeno.v22i2.1623
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://revabeno.emnuvens.com.br/revabeno/article/view/1623/1260
https://revabeno.emnuvens.com.br/revabeno/article/view/1623/1261
dc.rights.driver.fl_str_mv Copyright (c) 2022 Revista da ABENO
http://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Revista da ABENO
http://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Associação Brasileira de Ensino Odontológico
publisher.none.fl_str_mv Associação Brasileira de Ensino Odontológico
dc.source.none.fl_str_mv Revista da ABENO; Vol. 22 No. 2 (2022); 1623
Revista da ABENO; Vol. 22 Núm. 2 (2022); 1623
Revista da ABENO; v. 22 n. 2 (2022); 1623
2595-0274
1679-5954
reponame:Revista da ABENO (Online)
instname:Associação Brasileira de Ensino Odontológico (ABENO)
instacron:ABENO
instname_str Associação Brasileira de Ensino Odontológico (ABENO)
instacron_str ABENO
institution ABENO
reponame_str Revista da ABENO (Online)
collection Revista da ABENO (Online)
repository.name.fl_str_mv Revista da ABENO (Online) - Associação Brasileira de Ensino Odontológico (ABENO)
repository.mail.fl_str_mv revabeno@gmail.com
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