Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Produção Online |
Texto Completo: | https://www.producaoonline.org.br/rpo/article/view/2314 |
Resumo: | This paper presents the study and proposition of improvements in administrative processes of a student mobility program in a Federal Institution of Higher Education. This investigation is an action research for mapping the processes through process flow charts and identifying points for improvement based on Lean manufacturing concepts. The methodological procedures used were analysis of documents related to the Program and analysis of historical documents and actions developed in the sector responsible for it. The research carried out the design and description of the macro process. Analysis of the waste is made of the current process and are proposed improvement actions based on future state maps. It proposed to eliminate activities that generated waste and that did not add value. Such proposals have been validated with the managers of the program and some initiatives have been implemented. Improvements up to 74% in the information flow and 44% in the processing times were achieved. |
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Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public universityMelhoria de processos na gestão pública: uma pesquisa-ação com foco nas atividades administrativas de um programa de intercâmbio estudantil de uma universidade públicaProcess improvement. Lean Manufacturing. Student mobility program.Melhoria de processos. Produção Enxuta. Programa de mobilidade estudantil.This paper presents the study and proposition of improvements in administrative processes of a student mobility program in a Federal Institution of Higher Education. This investigation is an action research for mapping the processes through process flow charts and identifying points for improvement based on Lean manufacturing concepts. The methodological procedures used were analysis of documents related to the Program and analysis of historical documents and actions developed in the sector responsible for it. The research carried out the design and description of the macro process. Analysis of the waste is made of the current process and are proposed improvement actions based on future state maps. It proposed to eliminate activities that generated waste and that did not add value. Such proposals have been validated with the managers of the program and some initiatives have been implemented. Improvements up to 74% in the information flow and 44% in the processing times were achieved.O presente artigo apresenta o estudo e proposição de melhorias dos processos administrativos de um programa de mobilidade estudantil em uma Instituição Federal de Ensino Superior. Foi realizada uma pesquisa-ação através do mapeamento dos processos utilizando fluxograma de processo e foram identificados pontos de melhoria baseados em conceitos de produção enxuta. Os procedimentos metodológicos utilizados foram análise de documentos pertencentes ao Programa e análise do histórico dos documentos e ações desenvolvidos no setor por ele responsável. É realizado o desenho e descrição do macroprocesso. Posteriormente foi realizada análise dos desperdícios do processo atual e são propostas ações de melhoria com base em mapas de estado futuro. Propôs-se eliminar atividades que geravam desperdício e que não agregavam valor. Tais propostas foram validadas com os gestores do Programa e algumas iniciativas foram implementadas. Melhorias da ordem de 74% no fluxo de informações e 44% nos tempos de processamento foram conseguidas.Associação Brasileira de Engenharia de Produção2017-06-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfaudio/mpeghttps://www.producaoonline.org.br/rpo/article/view/231410.14488/1676-1901.v17i2.2314Revista Produção Online; Vol. 17 No. 2 (2017); 406-439Revista Produção Online; v. 17 n. 2 (2017); 406-4391676-1901reponame:Revista Produção Onlineinstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROporhttps://www.producaoonline.org.br/rpo/article/view/2314/1526https://www.producaoonline.org.br/rpo/article/view/2314/1527Copyright (c) 2017 Revista Produção Onlineinfo:eu-repo/semantics/openAccessBarbalho, Sanderson César MacêdoNitzsche, Maria Cristina MozanerDantas, Ananda Silveira2017-06-14T13:16:43Zoai:ojs.emnuvens.com.br:article/2314Revistahttp://producaoonline.org.br/rpoPUBhttps://www.producaoonline.org.br/rpo/oai||producaoonline@gmail.com1676-19011676-1901opendoar:2017-06-14T13:16:43Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university Melhoria de processos na gestão pública: uma pesquisa-ação com foco nas atividades administrativas de um programa de intercâmbio estudantil de uma universidade pública |
title |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university |
spellingShingle |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university Barbalho, Sanderson César Macêdo Process improvement. Lean Manufacturing. Student mobility program. Melhoria de processos. Produção Enxuta. Programa de mobilidade estudantil. |
title_short |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university |
title_full |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university |
title_fullStr |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university |
title_full_unstemmed |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university |
title_sort |
Process improvement on public administration: an action research focusing on adminstrative activities of student mobility program of a brazilian public university |
author |
Barbalho, Sanderson César Macêdo |
author_facet |
Barbalho, Sanderson César Macêdo Nitzsche, Maria Cristina Mozaner Dantas, Ananda Silveira |
author_role |
author |
author2 |
Nitzsche, Maria Cristina Mozaner Dantas, Ananda Silveira |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Barbalho, Sanderson César Macêdo Nitzsche, Maria Cristina Mozaner Dantas, Ananda Silveira |
dc.subject.por.fl_str_mv |
Process improvement. Lean Manufacturing. Student mobility program. Melhoria de processos. Produção Enxuta. Programa de mobilidade estudantil. |
topic |
Process improvement. Lean Manufacturing. Student mobility program. Melhoria de processos. Produção Enxuta. Programa de mobilidade estudantil. |
description |
This paper presents the study and proposition of improvements in administrative processes of a student mobility program in a Federal Institution of Higher Education. This investigation is an action research for mapping the processes through process flow charts and identifying points for improvement based on Lean manufacturing concepts. The methodological procedures used were analysis of documents related to the Program and analysis of historical documents and actions developed in the sector responsible for it. The research carried out the design and description of the macro process. Analysis of the waste is made of the current process and are proposed improvement actions based on future state maps. It proposed to eliminate activities that generated waste and that did not add value. Such proposals have been validated with the managers of the program and some initiatives have been implemented. Improvements up to 74% in the information flow and 44% in the processing times were achieved. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-06-14 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.producaoonline.org.br/rpo/article/view/2314 10.14488/1676-1901.v17i2.2314 |
url |
https://www.producaoonline.org.br/rpo/article/view/2314 |
identifier_str_mv |
10.14488/1676-1901.v17i2.2314 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://www.producaoonline.org.br/rpo/article/view/2314/1526 https://www.producaoonline.org.br/rpo/article/view/2314/1527 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Revista Produção Online info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 Revista Produção Online |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf audio/mpeg |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
publisher.none.fl_str_mv |
Associação Brasileira de Engenharia de Produção |
dc.source.none.fl_str_mv |
Revista Produção Online; Vol. 17 No. 2 (2017); 406-439 Revista Produção Online; v. 17 n. 2 (2017); 406-439 1676-1901 reponame:Revista Produção Online instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Revista Produção Online |
collection |
Revista Produção Online |
repository.name.fl_str_mv |
Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
||producaoonline@gmail.com |
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1761536949980495872 |