The Standardization of administrative processes: a case study using continuous improvement tool
Autor(a) principal: | |
---|---|
Data de Publicação: | 2019 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Brazilian Journal of Operations & Production Management (Online) |
Texto Completo: | https://bjopm.org.br/bjopm/article/view/823 |
Resumo: | Goal: The goal of this research is to propose a system for the implementation of the standardization of processes, and for their continuous improvement and optimization in the administrative area of companies. Design / Methodology / Approach: A system for the implementation of process standardization was proposed and carried out through stages for structuring each process. Results: It was noticed that although no ideal model can be deployed in all organizations, there is a real necessity for companies that need tools to be used and adapted to the needs of each company. Limitations of the investigation: It is worth mentioning the fact that this work was elaborated considering the specificities of the company and that the planning for the implementation of the necessary changes was performed, observing the particularities of the company. Practical implications: The study demonstrates that with an organizational restructuring of the company, it is possible to structure internal and external processes, thus creating a faster and more accurate flow of information between departments and allowing lean management by eliminating obsolete and unnecessary processes. Another practical implication observed is the creation, control, and monitoring of indicators to achieve the results of the projected processes, as well as checking of the evaluation of these processes that can be maintained or changed according to the company's strategic planning. Originality / Value: This article contributes to the strengthening of strategic knowledge aimed at the standardization of administrative processes for the continuous improvement of quality in the services of retail companies and can be applied in companies from emerging countries. |
id |
ABEPRO_f8f8a8f81395f95078f7693b3f3ae62e |
---|---|
oai_identifier_str |
oai:ojs.bjopm.org.br:article/823 |
network_acronym_str |
ABEPRO |
network_name_str |
Brazilian Journal of Operations & Production Management (Online) |
repository_id_str |
|
spelling |
The Standardization of administrative processes: a case study using continuous improvement toolManagementProduction ManagementProgram EvaluationRoutingSchedulingGoal: The goal of this research is to propose a system for the implementation of the standardization of processes, and for their continuous improvement and optimization in the administrative area of companies. Design / Methodology / Approach: A system for the implementation of process standardization was proposed and carried out through stages for structuring each process. Results: It was noticed that although no ideal model can be deployed in all organizations, there is a real necessity for companies that need tools to be used and adapted to the needs of each company. Limitations of the investigation: It is worth mentioning the fact that this work was elaborated considering the specificities of the company and that the planning for the implementation of the necessary changes was performed, observing the particularities of the company. Practical implications: The study demonstrates that with an organizational restructuring of the company, it is possible to structure internal and external processes, thus creating a faster and more accurate flow of information between departments and allowing lean management by eliminating obsolete and unnecessary processes. Another practical implication observed is the creation, control, and monitoring of indicators to achieve the results of the projected processes, as well as checking of the evaluation of these processes that can be maintained or changed according to the company's strategic planning. Originality / Value: This article contributes to the strengthening of strategic knowledge aimed at the standardization of administrative processes for the continuous improvement of quality in the services of retail companies and can be applied in companies from emerging countries.Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)2019-11-23info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPeer-reviewed Articletext/htmlapplication/pdfhttps://bjopm.org.br/bjopm/article/view/82310.14488/BJOPM.2019.v16.n4.a15Brazilian Journal of Operations & Production Management; Vol. 16 No. 4 (2019): December, 2019; 706-7232237-8960reponame:Brazilian Journal of Operations & Production Management (Online)instname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROenghttps://bjopm.org.br/bjopm/article/view/823/888https://bjopm.org.br/bjopm/article/view/823/907Copyright (c) 2019 Brazilian Journal of Operations & Production Managementinfo:eu-repo/semantics/openAccessEspíndola, Suzana Carla Nunes LinsAlbuquerque, André Philippi Gonzaga deXavier, Larissa de ArrudaMelo, Fagner José Coutinho deMedeiros, Denise Dumke de2021-07-13T14:14:14Zoai:ojs.bjopm.org.br:article/823Revistahttps://bjopm.org.br/bjopmONGhttps://bjopm.org.br/bjopm/oaibjopm.journal@gmail.com2237-89601679-8171opendoar:2023-03-13T09:45:22.358199Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
The Standardization of administrative processes: a case study using continuous improvement tool |
title |
The Standardization of administrative processes: a case study using continuous improvement tool |
spellingShingle |
The Standardization of administrative processes: a case study using continuous improvement tool Espíndola, Suzana Carla Nunes Lins Management Production Management Program Evaluation Routing Scheduling |
title_short |
The Standardization of administrative processes: a case study using continuous improvement tool |
title_full |
The Standardization of administrative processes: a case study using continuous improvement tool |
title_fullStr |
The Standardization of administrative processes: a case study using continuous improvement tool |
title_full_unstemmed |
The Standardization of administrative processes: a case study using continuous improvement tool |
title_sort |
The Standardization of administrative processes: a case study using continuous improvement tool |
author |
Espíndola, Suzana Carla Nunes Lins |
author_facet |
Espíndola, Suzana Carla Nunes Lins Albuquerque, André Philippi Gonzaga de Xavier, Larissa de Arruda Melo, Fagner José Coutinho de Medeiros, Denise Dumke de |
author_role |
author |
author2 |
Albuquerque, André Philippi Gonzaga de Xavier, Larissa de Arruda Melo, Fagner José Coutinho de Medeiros, Denise Dumke de |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Espíndola, Suzana Carla Nunes Lins Albuquerque, André Philippi Gonzaga de Xavier, Larissa de Arruda Melo, Fagner José Coutinho de Medeiros, Denise Dumke de |
dc.subject.por.fl_str_mv |
Management Production Management Program Evaluation Routing Scheduling |
topic |
Management Production Management Program Evaluation Routing Scheduling |
description |
Goal: The goal of this research is to propose a system for the implementation of the standardization of processes, and for their continuous improvement and optimization in the administrative area of companies. Design / Methodology / Approach: A system for the implementation of process standardization was proposed and carried out through stages for structuring each process. Results: It was noticed that although no ideal model can be deployed in all organizations, there is a real necessity for companies that need tools to be used and adapted to the needs of each company. Limitations of the investigation: It is worth mentioning the fact that this work was elaborated considering the specificities of the company and that the planning for the implementation of the necessary changes was performed, observing the particularities of the company. Practical implications: The study demonstrates that with an organizational restructuring of the company, it is possible to structure internal and external processes, thus creating a faster and more accurate flow of information between departments and allowing lean management by eliminating obsolete and unnecessary processes. Another practical implication observed is the creation, control, and monitoring of indicators to achieve the results of the projected processes, as well as checking of the evaluation of these processes that can be maintained or changed according to the company's strategic planning. Originality / Value: This article contributes to the strengthening of strategic knowledge aimed at the standardization of administrative processes for the continuous improvement of quality in the services of retail companies and can be applied in companies from emerging countries. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-11-23 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/823 10.14488/BJOPM.2019.v16.n4.a15 |
url |
https://bjopm.org.br/bjopm/article/view/823 |
identifier_str_mv |
10.14488/BJOPM.2019.v16.n4.a15 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/823/888 https://bjopm.org.br/bjopm/article/view/823/907 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2019 Brazilian Journal of Operations & Production Management info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2019 Brazilian Journal of Operations & Production Management |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html application/pdf |
dc.publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
dc.source.none.fl_str_mv |
Brazilian Journal of Operations & Production Management; Vol. 16 No. 4 (2019): December, 2019; 706-723 2237-8960 reponame:Brazilian Journal of Operations & Production Management (Online) instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Brazilian Journal of Operations & Production Management (Online) |
collection |
Brazilian Journal of Operations & Production Management (Online) |
repository.name.fl_str_mv |
Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
bjopm.journal@gmail.com |
_version_ |
1797051461414158336 |