Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic

Detalhes bibliográficos
Autor(a) principal: Araújo, Gabriel de Oliveira
Data de Publicação: 2022
Outros Autores: Rocha, Augusto César Barreto, Prata, Wilson Silva
Tipo de documento: Artigo
Idioma: por
Título da fonte: DATJournal
Texto Completo: https://datjournal.anhembi.br/dat/article/view/612
Resumo: The Covid-19 pandemic caused damage to the economy in several sectors around the world, among them, Tourism, as well as Hospitality were some of the most affected. The hotel sector resumed operations in full adaptation of safety and prevention protocols prepared by entities of the hotel sector, such as the Brazilian Association of the Hotel Industry - ABIH, Ministry of Tourism - MTur, Forum of Hotel Operators of Brazil - FOBH and others , based on recommendations made by the World Health Organization (WHO). The service delivery procedures needed to be reviewed and many adaptations were made, including prioritizing touchless services (no touch), in order to ensure the health of employees and customers. This work presents an overview of the difficulties faced by the hotel sector, as such difficulties have driven important innovations in procedures made possible by the use of technologies in the provision of hotel services, which vehemently try to balance hospitality and safety, in regaining the trust of customers in this new scenario.
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spelling Hotel Reform: reflections on emerging innovations in the Covid-19 pandemicReforma Hotelera: reflexiones sobre innovaciones emergentes en la pandemia de Covid-19Reforma hoteleira: reflexões sobre as inovações emergentes na pandemia da Covid-19HotelariaInovaçãoCovid-19HospitalityInnovationCovid-19HosteleríaInnovaciónCovid-19The Covid-19 pandemic caused damage to the economy in several sectors around the world, among them, Tourism, as well as Hospitality were some of the most affected. The hotel sector resumed operations in full adaptation of safety and prevention protocols prepared by entities of the hotel sector, such as the Brazilian Association of the Hotel Industry - ABIH, Ministry of Tourism - MTur, Forum of Hotel Operators of Brazil - FOBH and others , based on recommendations made by the World Health Organization (WHO). The service delivery procedures needed to be reviewed and many adaptations were made, including prioritizing touchless services (no touch), in order to ensure the health of employees and customers. This work presents an overview of the difficulties faced by the hotel sector, as such difficulties have driven important innovations in procedures made possible by the use of technologies in the provision of hotel services, which vehemently try to balance hospitality and safety, in regaining the trust of customers in this new scenario.La pandemia del Covid-19 causó daños en la economía de varios sectores alrededor del mundo, entre ellos, el Turismo, así como la Hotelería fueron algunos de los más afectados. El sector hotelero reanudó operaciones en plena adaptación a los protocolos de seguridad y prevención elaborados por entidades del sector hotelero, como la Asociación Brasileña de la Industria Hotelera - ABIH, Ministerio de Turismo - MTur, Foro de Operadores Hoteleros de Brasil - FOBH y otros. Basado en las recomendaciones de la Organización Mundial de la Salud (OMS). Los procedimientos de prestación de servicios debían revisarse y se hicieron muchas adaptaciones, incluida la priorización de servicios sin contacto (sin contacto), para garantizar la salud de los empleados y clientes. Este trabajo presenta un panorama de las dificultades a las que se enfrenta el sector hotelero, ya que dichas dificultades han impulsado importantes innovaciones en los procedimientos posibilitados por el uso de las tecnologías en la prestación de los servicios hoteleros, que tratan con vehemencia de equilibrar hospitalidad y seguridad, en la recuperación de la confianza. de clientes en este nuevo escenario.A pandemia da Covid-19 causou danos à economia em diversos setores pelo mundo, dentre eles, o Turismo, bem como a Hotelaria foram uns dos mais afetados. O setor hoteleiro voltou a operar em plena adaptação de protocolos de segurança e prevenção elaborados por entidades do setor hoteleiro, tais como a Associação Brasileira da Indústria de Hotéis – ABIH, Ministério do Turismo – MTur, Fórum de Operadores Hoteleiros do Brasil – FOBH e outros, baseados em recomendações feitas pela World Health Organization (WHO). Os procedimentos de prestação de serviços precisaram ser revistos e muitas adaptações foram realizadas, inclusive priorizando serviços touchless (sem toque), a fim de garantir a saúde de colaboradores e clientes. Este trabalho apresenta um panorama das dificuldades enfrentadas pelo setor hoteleiro, como tais dificuldades impulsionaram importantes inovações de procedimentos viabilizadas pelo uso das tecnologias na prestação de serviços hoteleiros, que tentando com veemência balancear a hospitalidade e segurança, na reconquista da confiança dos clientes neste novo cenário.Universidade Anhambi Murumbi2022-06-14info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://datjournal.anhembi.br/dat/article/view/61210.29147/datjournal.v7i2.612DAT Journal; Vol. 7 No. 2 (2022): Design, Art and Technology + Cesar School Dossier; 210-221DAT Journal; Vol. 7 Núm. 2 (2022): Diseño, Arte y Tecnología + Dossier Cesar School; 210-221DAT Journal; v. 7 n. 2 (2022): Design, Arte e Tecnologia + Dossiê Cesar School ; 210-2212526-178910.29147/datjournal.v7i2reponame:DATJournalinstname:Universidade Anhembi Morumbi (ANHEMBI)instacron:ANHEMBIporhttps://datjournal.anhembi.br/dat/article/view/612/432https://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessAraújo, Gabriel de OliveiraRocha, Augusto César BarretoPrata, Wilson Silva2022-06-22T20:54:26Zoai:ojs.datjournal.anhembi.br:article/612Revistahttps://datjournal.anhembi.br/datPUBhttps://datjournal.anhembi.br/dat/oai||ppgdesign@anhembi.br2526-17892526-1789opendoar:2022-06-22T20:54:26DATJournal - Universidade Anhembi Morumbi (ANHEMBI)false
dc.title.none.fl_str_mv Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
Reforma Hotelera: reflexiones sobre innovaciones emergentes en la pandemia de Covid-19
Reforma hoteleira: reflexões sobre as inovações emergentes na pandemia da Covid-19
title Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
spellingShingle Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
Araújo, Gabriel de Oliveira
Hotelaria
Inovação
Covid-19
Hospitality
Innovation
Covid-19
Hostelería
Innovación
Covid-19
title_short Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
title_full Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
title_fullStr Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
title_full_unstemmed Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
title_sort Hotel Reform: reflections on emerging innovations in the Covid-19 pandemic
author Araújo, Gabriel de Oliveira
author_facet Araújo, Gabriel de Oliveira
Rocha, Augusto César Barreto
Prata, Wilson Silva
author_role author
author2 Rocha, Augusto César Barreto
Prata, Wilson Silva
author2_role author
author
dc.contributor.author.fl_str_mv Araújo, Gabriel de Oliveira
Rocha, Augusto César Barreto
Prata, Wilson Silva
dc.subject.por.fl_str_mv Hotelaria
Inovação
Covid-19
Hospitality
Innovation
Covid-19
Hostelería
Innovación
Covid-19
topic Hotelaria
Inovação
Covid-19
Hospitality
Innovation
Covid-19
Hostelería
Innovación
Covid-19
description The Covid-19 pandemic caused damage to the economy in several sectors around the world, among them, Tourism, as well as Hospitality were some of the most affected. The hotel sector resumed operations in full adaptation of safety and prevention protocols prepared by entities of the hotel sector, such as the Brazilian Association of the Hotel Industry - ABIH, Ministry of Tourism - MTur, Forum of Hotel Operators of Brazil - FOBH and others , based on recommendations made by the World Health Organization (WHO). The service delivery procedures needed to be reviewed and many adaptations were made, including prioritizing touchless services (no touch), in order to ensure the health of employees and customers. This work presents an overview of the difficulties faced by the hotel sector, as such difficulties have driven important innovations in procedures made possible by the use of technologies in the provision of hotel services, which vehemently try to balance hospitality and safety, in regaining the trust of customers in this new scenario.
publishDate 2022
dc.date.none.fl_str_mv 2022-06-14
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://datjournal.anhembi.br/dat/article/view/612
10.29147/datjournal.v7i2.612
url https://datjournal.anhembi.br/dat/article/view/612
identifier_str_mv 10.29147/datjournal.v7i2.612
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://datjournal.anhembi.br/dat/article/view/612/432
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Anhambi Murumbi
publisher.none.fl_str_mv Universidade Anhambi Murumbi
dc.source.none.fl_str_mv DAT Journal; Vol. 7 No. 2 (2022): Design, Art and Technology + Cesar School Dossier; 210-221
DAT Journal; Vol. 7 Núm. 2 (2022): Diseño, Arte y Tecnología + Dossier Cesar School; 210-221
DAT Journal; v. 7 n. 2 (2022): Design, Arte e Tecnologia + Dossiê Cesar School ; 210-221
2526-1789
10.29147/datjournal.v7i2
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reponame_str DATJournal
collection DATJournal
repository.name.fl_str_mv DATJournal - Universidade Anhembi Morumbi (ANHEMBI)
repository.mail.fl_str_mv ||ppgdesign@anhembi.br
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