A gestão de documentos e a sua importância para a sobrevivência da pequena empresa

Detalhes bibliográficos
Autor(a) principal: Teixeira, Paulo José
Data de Publicação: 2007
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Repositório do Centro Universitário Braz Cubas
Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/2833
Resumo: This research project intended to understand the way document management takes place in small companies, also checking if outsourcing is feasible for them. It was assumed that small companies manage their documents in an unprofessional way, which increases their costs and generates unnecessary risks, which may impair their sustainability. The methodology that was used involved lierature review, a questionnaire that was answered by owners, managers or those in charge of document management in small companies, interviews with such people, the observation of the companies’ premises and interviews with executives of storage and document management specialized companies. The sample originally included 30 small companies, but two of those didn’t fit the criteria established to define them as small companies and had to be disregarded. The relevance of this research relates to its ineditism, as the author is not aware of any other study on the way small companies manage their documents. The study revealed that the level of instruction of those in charge of document management is high. In fact, such task is usually performed by the owners themselves, which shows some concern about the issue. However, management indeed usually happens in a very amateur way, as hypothetized, resulting in small companies facing unnecessary risks. It was also detected that the majority of the surveyed companies has no documental timing control, in order to eliminate documents that are not useful anymore. That means that the archives never stopo growing, which, on its turn, increases management costs and makes it more difficult to locate documents that are still relevant. In brief, the research project has shown that most of the companies that took part in the sample are not managing their documents in a suitable way. The consequences of their slack operational performance may have deep strategic consequences, affecting the sustainability of the whole business.
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spelling A gestão de documentos e a sua importância para a sobrevivência da pequena empresaGestão de documentosArmazenagem de documentosCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOThis research project intended to understand the way document management takes place in small companies, also checking if outsourcing is feasible for them. It was assumed that small companies manage their documents in an unprofessional way, which increases their costs and generates unnecessary risks, which may impair their sustainability. The methodology that was used involved lierature review, a questionnaire that was answered by owners, managers or those in charge of document management in small companies, interviews with such people, the observation of the companies’ premises and interviews with executives of storage and document management specialized companies. The sample originally included 30 small companies, but two of those didn’t fit the criteria established to define them as small companies and had to be disregarded. The relevance of this research relates to its ineditism, as the author is not aware of any other study on the way small companies manage their documents. The study revealed that the level of instruction of those in charge of document management is high. In fact, such task is usually performed by the owners themselves, which shows some concern about the issue. However, management indeed usually happens in a very amateur way, as hypothetized, resulting in small companies facing unnecessary risks. It was also detected that the majority of the surveyed companies has no documental timing control, in order to eliminate documents that are not useful anymore. That means that the archives never stopo growing, which, on its turn, increases management costs and makes it more difficult to locate documents that are still relevant. In brief, the research project has shown that most of the companies that took part in the sample are not managing their documents in a suitable way. The consequences of their slack operational performance may have deep strategic consequences, affecting the sustainability of the whole business.Este trabalho teve como objetivo compreender a maneira como se dá a gestão de documentos nas pequenas empresas, verificando alternativas de terceirização. Partiu-se do pressuposto que as pequenas empresas gerenciam seus documentos de forma pouco profissional, o que aumenta seus custos e gera riscos desnecessários, que podem inviabilizar a sua sobrevivência. A metodologia aplicada para responder às perguntas e de forma a atingir os objetivos propostos envolveu a revisão da literatura sobre gestão de documentos, a preparação e aplicação de questionário a sócios-gerentes/proprietários ou responsáveis pelo armazenamento de documentos nas empresas pesquisadas, a realização de entrevistas semiestruturadas com essas pessoas, a observação das dependências físicas das pequenas empresas, e a realização de entrevistas com executivos de empresas de armazenagem e gestão documental. Inicialmente, a amostra utilizada incluía 30 empresas, mas duas delas não se ajustaram ao critério de porte (micro ou pequena empresa) da classificação escolhida e foram, portanto, descartadas. O trabalho se justifica em função do seu ineditismo, já que se desconhece a existência de outros estudos sobre a forma como as pequenas empresas estão fazendo a gestão dos seus documentos. O estudo revelou que o nível de instrução dos responsáveis pela guarda de documentos é elevado e que, em muitas ocasiões, os próprios proprietários se encarregam dessa atividade, o que demonstra uma certa preocupação com a sua importância. Contudo, a gestão é feita, na maioria dos casos, de forma amadora, acarretando diversos tipos de riscos desnecessários. Também se detectou que a maioria das empresas pesquisadas não faz nenhum controle de temporalidade documental, com o intuito de expurgar documentos que já não são mais necessários ou exigidos. Isto significa que o arquivo nunca pára de crescer, aumentando os custos de gestão e dificultando a localização dos documentos que ainda são relevantes. Em suma, a pesquisa constatou que uma grande parte das pequenas empresas pesquisadas não está fazendo a gestão de documentos adequadamente. A falta de zelo na realização desta tarefa primordialmente operacional pode ter graves conseqüências estratégicas, colocando em risco a viabilidade e sobrevivência dos seus negóciosUniversidade PositivoBrasilPós-GraduaçãoPrograma de Pós-Graduação em AdministraçãoUPGraeml, Alexandre R.http://lattes.cnpq.br/4974122990012680Teixeira, Paulo José2021-09-30T20:55:04Z20072021-09-30T20:55:04Z2007info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttps://repositorio.cruzeirodosul.edu.br/handle/123456789/2833porinfo:eu-repo/semantics/openAccessreponame:Repositório do Centro Universitário Braz Cubasinstname:Centro Universitário Braz Cubas (CUB)instacron:CUB2021-10-07T15:23:08Zoai:repositorio.cruzeirodosul.edu.br:123456789/2833Repositório InstitucionalPUBhttps://repositorio.brazcubas.edu.br/oai/requestbibli@brazcubas.edu.bropendoar:2021-10-07T15:23:08Repositório do Centro Universitário Braz Cubas - Centro Universitário Braz Cubas (CUB)false
dc.title.none.fl_str_mv A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
title A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
spellingShingle A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
Teixeira, Paulo José
Gestão de documentos
Armazenagem de documentos
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
title_short A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
title_full A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
title_fullStr A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
title_full_unstemmed A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
title_sort A gestão de documentos e a sua importância para a sobrevivência da pequena empresa
author Teixeira, Paulo José
author_facet Teixeira, Paulo José
author_role author
dc.contributor.none.fl_str_mv Graeml, Alexandre R.
http://lattes.cnpq.br/4974122990012680
dc.contributor.author.fl_str_mv Teixeira, Paulo José
dc.subject.por.fl_str_mv Gestão de documentos
Armazenagem de documentos
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
topic Gestão de documentos
Armazenagem de documentos
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
description This research project intended to understand the way document management takes place in small companies, also checking if outsourcing is feasible for them. It was assumed that small companies manage their documents in an unprofessional way, which increases their costs and generates unnecessary risks, which may impair their sustainability. The methodology that was used involved lierature review, a questionnaire that was answered by owners, managers or those in charge of document management in small companies, interviews with such people, the observation of the companies’ premises and interviews with executives of storage and document management specialized companies. The sample originally included 30 small companies, but two of those didn’t fit the criteria established to define them as small companies and had to be disregarded. The relevance of this research relates to its ineditism, as the author is not aware of any other study on the way small companies manage their documents. The study revealed that the level of instruction of those in charge of document management is high. In fact, such task is usually performed by the owners themselves, which shows some concern about the issue. However, management indeed usually happens in a very amateur way, as hypothetized, resulting in small companies facing unnecessary risks. It was also detected that the majority of the surveyed companies has no documental timing control, in order to eliminate documents that are not useful anymore. That means that the archives never stopo growing, which, on its turn, increases management costs and makes it more difficult to locate documents that are still relevant. In brief, the research project has shown that most of the companies that took part in the sample are not managing their documents in a suitable way. The consequences of their slack operational performance may have deep strategic consequences, affecting the sustainability of the whole business.
publishDate 2007
dc.date.none.fl_str_mv 2007
2007
2021-09-30T20:55:04Z
2021-09-30T20:55:04Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://repositorio.cruzeirodosul.edu.br/handle/123456789/2833
url https://repositorio.cruzeirodosul.edu.br/handle/123456789/2833
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Positivo
Brasil
Pós-Graduação
Programa de Pós-Graduação em Administração
UP
publisher.none.fl_str_mv Universidade Positivo
Brasil
Pós-Graduação
Programa de Pós-Graduação em Administração
UP
dc.source.none.fl_str_mv reponame:Repositório do Centro Universitário Braz Cubas
instname:Centro Universitário Braz Cubas (CUB)
instacron:CUB
instname_str Centro Universitário Braz Cubas (CUB)
instacron_str CUB
institution CUB
reponame_str Repositório do Centro Universitário Braz Cubas
collection Repositório do Centro Universitário Braz Cubas
repository.name.fl_str_mv Repositório do Centro Universitário Braz Cubas - Centro Universitário Braz Cubas (CUB)
repository.mail.fl_str_mv bibli@brazcubas.edu.br
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