Teoria do desvio produtivo do consumidor e os aspectos decorrentes da responsabilidade civil pela perda do tempo útil nas relações de consumo

• Autor(a) principal: Dias, Fellipe Sarmento
• Data de Publicação: 2019
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/1465
• topic: Relação de Consumo; Responsabilidade Civil; Perda do Tempo útil do Consumidor na Resolução de Problemas e Vícios; Teoria do Desvio Produtivo do Consumidor; 6.01.00.00-1 Direito

The focus monographic work basically deals with the possibility of civil liability for the loss of consumer time in solving problems arising from some service delivery and service addiction. Thus, it is shown schematically that just as legislation and jurisprudence bring severe implications to service providers for the addiction to the products and services provided, it is important to verify if such liability extends to wear and tear by consumers in attempting to resolve such defects. Indeed, there is no doubt that in modern society consumer relations have become increasingly dynamic, that is, they are present in the most diverse forms and this strengthening and encouragement of exacerbated consumerism has brought a series of questions and problems to be faced by the operators of the law. Likewise, time is currently one of the most valuable for individuals, and the present monographic study is precisely intended to instigate, question and solve the protection of time lost by the consumer when faced with a circumstance caused by the service provider or third party by the customer. which the supplier itself also responds legally. In a pragmatic way, civil liability for the defect or defect in the provision of service is based on legislation, doctrine and jurisprudence, but in what concerns the protection and accountability of the supplier for the time spent in solving problems is a circumstance that has been discussed quite a lot even with very emblematic decisions that bring greater protection to the consumer, which is undoubtedly the most fragile part of consumer relations. In this thinking the problem brought to the lesson rests on the need of accountability of providers and service providers for the loss of time of consumers in the resolution of demands inherent to addictions and poor service provision.