Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model

Detalhes bibliográficos
Autor(a) principal: de la Cruz del Río-Rama, María
Data de Publicação: 2017
Outros Autores: Álvarez-García, José, Coca-Pérez, José Luis
Tipo de documento: Artigo
Idioma: eng
por
Título da fonte: Revista Brasileira de Gestão de Negócios (Online)
Texto Completo: https://rbgn.fecap.br/RBGN/article/view/3026
Resumo: Purpose – The purpose of this research is to analyze whether qualitymanagement practices implemented and carried out by the ruralaccommodation establishments under study influence society resultsobtained by organizations, which are understood as the participationtherein and the development of local community.´Design/methodology/approach – The working methodology consistsof carrying out an exploratory and confirmatory factor analysis in orderto test the psychometric properties of measurement scales, and thehypothesized relationships between critical factors and society resultsare examined using structural equation modeling.Findings – The study provides evidence of a weak relationship betweenthe critical factors of quality and society results in rural accommodationestablishments. The results suggest that process management is the onlyquality practice that has a direct effect on society results and the restof the critical factors are considered antecedents of it.Originality/value – The contribution of this study, which exploresthe impact of the critical factors of quality on society results, is toconfirm that there is an effect of the critical factors of quality on societyresults (social and environmental responsibilities) through the directrelationship of process management. Very few studies examine thisrelationship.
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spelling Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM ModelPrácticas de calidad, responsabilidad social corporativa y el criterio “resultados para la sociedad” del modelo EFQMPráticas de qualidade, responsabilidade social corporativa e o critério “resultados na sociedade” do modelo EFQMQuality managementCritical factorsSociety resultsRural accommodations establishments.Gestão da qualidadefatores críticosresultados na sociedadeestabelecimentos de alojamento rural.Gestão da qualidadefatores críticosresultados na sociedadeestabelecimentos de alojamento rural.Purpose – The purpose of this research is to analyze whether qualitymanagement practices implemented and carried out by the ruralaccommodation establishments under study influence society resultsobtained by organizations, which are understood as the participationtherein and the development of local community.´Design/methodology/approach – The working methodology consistsof carrying out an exploratory and confirmatory factor analysis in orderto test the psychometric properties of measurement scales, and thehypothesized relationships between critical factors and society resultsare examined using structural equation modeling.Findings – The study provides evidence of a weak relationship betweenthe critical factors of quality and society results in rural accommodationestablishments. The results suggest that process management is the onlyquality practice that has a direct effect on society results and the restof the critical factors are considered antecedents of it.Originality/value – The contribution of this study, which exploresthe impact of the critical factors of quality on society results, is toconfirm that there is an effect of the critical factors of quality on societyresults (social and environmental responsibilities) through the directrelationship of process management. Very few studies examine thisrelationship.Objetivo – O objetivo deste estudo é analisar se as práticas de gestãoda qualidade implementadas e realizadas pelos estabelecimentos dealojamento rural estudados influenciam os resultados na sociedadeobtidos pelas organizações, sendo esses resultados entendidos comoa participação na mesma e o desenvolvimento da comunidade local.Metodologia – A metodologia de trabalho consiste em uma análisefatorial exploratória e confirmatória para aferir as propriedadespsicométricas das escalas de medida. As hipóteses de relação entre osfatores críticos e os resultados na sociedade são examinadas utilizandoseo modelo de equações estruturais.Resultados – O estudo evidencia a existência de uma relação frágilentre os fatores críticos da qualidade e os resultados na sociedade dosestabelecimentos de alojamento rural. Os resultados sugerem que agestão de processos é a única prática de qualidade que tem um efeitodireto sobre os resultados na sociedade. Os restantes fatores críticos sãoconsiderados antecedentes da mesma.Contribuições – A contribuição deste estudo, que explora o impactodos fatores críticos da qualidade na sociedade, é confirmar que existeum efeito desses fatores nos resultados na sociedade (responsabilidadesocial e ambiental), por meio da relação direta da gestão de processos.Muito poucos estudos examinam essa relação.FECAP2017-04-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por paresapplication/pdfapplication/pdfhttps://rbgn.fecap.br/RBGN/article/view/302610.7819/rbgn.v0i0.3026Review of Business Management; Vol. 19 No. 64 (2017); 307-328RBGN Revista Brasileira de Gestão de Negócios; Vol. 19 Núm. 64 (2017); 307-328RBGN - Revista Brasileira de Gestão de Negócios; v. 19 n. 64 (2017); 307-3281983-08071806-4892reponame:Revista Brasileira de Gestão de Negócios (Online)instname:Fundação Escola de Comércio Álvares Penteado (FECAP)instacron:FECAPengporhttps://rbgn.fecap.br/RBGN/article/view/3026/pdfhttps://rbgn.fecap.br/RBGN/article/view/3026/pdf_1Copyright (c) 2017 Review of Business Managementinfo:eu-repo/semantics/openAccessde la Cruz del Río-Rama, MaríaÁlvarez-García, JoséCoca-Pérez, José Luis2021-07-21T16:23:55Zoai:ojs.emnuvens.com.br:article/3026Revistahttp://rbgn.fecap.br/RBGN/indexhttps://rbgn.fecap.br/RBGN/oai||jmauricio@fecap.br1983-08071806-4892opendoar:2021-07-21T16:23:55Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP)false
dc.title.none.fl_str_mv Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
Prácticas de calidad, responsabilidad social corporativa y el criterio “resultados para la sociedad” del modelo EFQM
Práticas de qualidade, responsabilidade social corporativa e o critério “resultados na sociedade” do modelo EFQM
title Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
spellingShingle Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
de la Cruz del Río-Rama, María
Quality management
Critical factors
Society results
Rural accommodations establishments.
Gestão da qualidade
fatores críticos
resultados na sociedade
estabelecimentos de alojamento rural.
Gestão da qualidade
fatores críticos
resultados na sociedade
estabelecimentos de alojamento rural.
title_short Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
title_full Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
title_fullStr Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
title_full_unstemmed Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
title_sort Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
author de la Cruz del Río-Rama, María
author_facet de la Cruz del Río-Rama, María
Álvarez-García, José
Coca-Pérez, José Luis
author_role author
author2 Álvarez-García, José
Coca-Pérez, José Luis
author2_role author
author
dc.contributor.author.fl_str_mv de la Cruz del Río-Rama, María
Álvarez-García, José
Coca-Pérez, José Luis
dc.subject.por.fl_str_mv Quality management
Critical factors
Society results
Rural accommodations establishments.
Gestão da qualidade
fatores críticos
resultados na sociedade
estabelecimentos de alojamento rural.
Gestão da qualidade
fatores críticos
resultados na sociedade
estabelecimentos de alojamento rural.
topic Quality management
Critical factors
Society results
Rural accommodations establishments.
Gestão da qualidade
fatores críticos
resultados na sociedade
estabelecimentos de alojamento rural.
Gestão da qualidade
fatores críticos
resultados na sociedade
estabelecimentos de alojamento rural.
description Purpose – The purpose of this research is to analyze whether qualitymanagement practices implemented and carried out by the ruralaccommodation establishments under study influence society resultsobtained by organizations, which are understood as the participationtherein and the development of local community.´Design/methodology/approach – The working methodology consistsof carrying out an exploratory and confirmatory factor analysis in orderto test the psychometric properties of measurement scales, and thehypothesized relationships between critical factors and society resultsare examined using structural equation modeling.Findings – The study provides evidence of a weak relationship betweenthe critical factors of quality and society results in rural accommodationestablishments. The results suggest that process management is the onlyquality practice that has a direct effect on society results and the restof the critical factors are considered antecedents of it.Originality/value – The contribution of this study, which exploresthe impact of the critical factors of quality on society results, is toconfirm that there is an effect of the critical factors of quality on societyresults (social and environmental responsibilities) through the directrelationship of process management. Very few studies examine thisrelationship.
publishDate 2017
dc.date.none.fl_str_mv 2017-04-20
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado por pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rbgn.fecap.br/RBGN/article/view/3026
10.7819/rbgn.v0i0.3026
url https://rbgn.fecap.br/RBGN/article/view/3026
identifier_str_mv 10.7819/rbgn.v0i0.3026
dc.language.iso.fl_str_mv eng
por
language eng
por
dc.relation.none.fl_str_mv https://rbgn.fecap.br/RBGN/article/view/3026/pdf
https://rbgn.fecap.br/RBGN/article/view/3026/pdf_1
dc.rights.driver.fl_str_mv Copyright (c) 2017 Review of Business Management
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2017 Review of Business Management
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv FECAP
publisher.none.fl_str_mv FECAP
dc.source.none.fl_str_mv Review of Business Management; Vol. 19 No. 64 (2017); 307-328
RBGN Revista Brasileira de Gestão de Negócios; Vol. 19 Núm. 64 (2017); 307-328
RBGN - Revista Brasileira de Gestão de Negócios; v. 19 n. 64 (2017); 307-328
1983-0807
1806-4892
reponame:Revista Brasileira de Gestão de Negócios (Online)
instname:Fundação Escola de Comércio Álvares Penteado (FECAP)
instacron:FECAP
instname_str Fundação Escola de Comércio Álvares Penteado (FECAP)
instacron_str FECAP
institution FECAP
reponame_str Revista Brasileira de Gestão de Negócios (Online)
collection Revista Brasileira de Gestão de Negócios (Online)
repository.name.fl_str_mv Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP)
repository.mail.fl_str_mv ||jmauricio@fecap.br
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