Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model
Autor(a) principal: | |
---|---|
Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng por |
Título da fonte: | Revista Brasileira de Gestão de Negócios (Online) |
Texto Completo: | https://rbgn.fecap.br/RBGN/article/view/3026 |
Resumo: | Purpose – The purpose of this research is to analyze whether qualitymanagement practices implemented and carried out by the ruralaccommodation establishments under study influence society resultsobtained by organizations, which are understood as the participationtherein and the development of local community.´Design/methodology/approach – The working methodology consistsof carrying out an exploratory and confirmatory factor analysis in orderto test the psychometric properties of measurement scales, and thehypothesized relationships between critical factors and society resultsare examined using structural equation modeling.Findings – The study provides evidence of a weak relationship betweenthe critical factors of quality and society results in rural accommodationestablishments. The results suggest that process management is the onlyquality practice that has a direct effect on society results and the restof the critical factors are considered antecedents of it.Originality/value – The contribution of this study, which exploresthe impact of the critical factors of quality on society results, is toconfirm that there is an effect of the critical factors of quality on societyresults (social and environmental responsibilities) through the directrelationship of process management. Very few studies examine thisrelationship. |
id |
FECAP-3_37b39760f8af50c82233b83ad5e3a97d |
---|---|
oai_identifier_str |
oai:ojs.emnuvens.com.br:article/3026 |
network_acronym_str |
FECAP-3 |
network_name_str |
Revista Brasileira de Gestão de Negócios (Online) |
repository_id_str |
|
spelling |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM ModelPrácticas de calidad, responsabilidad social corporativa y el criterio “resultados para la sociedad” del modelo EFQMPráticas de qualidade, responsabilidade social corporativa e o critério “resultados na sociedade” do modelo EFQMQuality managementCritical factorsSociety resultsRural accommodations establishments.Gestão da qualidadefatores críticosresultados na sociedadeestabelecimentos de alojamento rural.Gestão da qualidadefatores críticosresultados na sociedadeestabelecimentos de alojamento rural.Purpose – The purpose of this research is to analyze whether qualitymanagement practices implemented and carried out by the ruralaccommodation establishments under study influence society resultsobtained by organizations, which are understood as the participationtherein and the development of local community.´Design/methodology/approach – The working methodology consistsof carrying out an exploratory and confirmatory factor analysis in orderto test the psychometric properties of measurement scales, and thehypothesized relationships between critical factors and society resultsare examined using structural equation modeling.Findings – The study provides evidence of a weak relationship betweenthe critical factors of quality and society results in rural accommodationestablishments. The results suggest that process management is the onlyquality practice that has a direct effect on society results and the restof the critical factors are considered antecedents of it.Originality/value – The contribution of this study, which exploresthe impact of the critical factors of quality on society results, is toconfirm that there is an effect of the critical factors of quality on societyresults (social and environmental responsibilities) through the directrelationship of process management. Very few studies examine thisrelationship.Objetivo – O objetivo deste estudo é analisar se as práticas de gestãoda qualidade implementadas e realizadas pelos estabelecimentos dealojamento rural estudados influenciam os resultados na sociedadeobtidos pelas organizações, sendo esses resultados entendidos comoa participação na mesma e o desenvolvimento da comunidade local.Metodologia – A metodologia de trabalho consiste em uma análisefatorial exploratória e confirmatória para aferir as propriedadespsicométricas das escalas de medida. As hipóteses de relação entre osfatores críticos e os resultados na sociedade são examinadas utilizandoseo modelo de equações estruturais.Resultados – O estudo evidencia a existência de uma relação frágilentre os fatores críticos da qualidade e os resultados na sociedade dosestabelecimentos de alojamento rural. Os resultados sugerem que agestão de processos é a única prática de qualidade que tem um efeitodireto sobre os resultados na sociedade. Os restantes fatores críticos sãoconsiderados antecedentes da mesma.Contribuições – A contribuição deste estudo, que explora o impactodos fatores críticos da qualidade na sociedade, é confirmar que existeum efeito desses fatores nos resultados na sociedade (responsabilidadesocial e ambiental), por meio da relação direta da gestão de processos.Muito poucos estudos examinam essa relação.FECAP2017-04-20info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por paresapplication/pdfapplication/pdfhttps://rbgn.fecap.br/RBGN/article/view/302610.7819/rbgn.v0i0.3026Review of Business Management; Vol. 19 No. 64 (2017); 307-328RBGN Revista Brasileira de Gestão de Negócios; Vol. 19 Núm. 64 (2017); 307-328RBGN - Revista Brasileira de Gestão de Negócios; v. 19 n. 64 (2017); 307-3281983-08071806-4892reponame:Revista Brasileira de Gestão de Negócios (Online)instname:Fundação Escola de Comércio Álvares Penteado (FECAP)instacron:FECAPengporhttps://rbgn.fecap.br/RBGN/article/view/3026/pdfhttps://rbgn.fecap.br/RBGN/article/view/3026/pdf_1Copyright (c) 2017 Review of Business Managementinfo:eu-repo/semantics/openAccessde la Cruz del Río-Rama, MaríaÁlvarez-García, JoséCoca-Pérez, José Luis2021-07-21T16:23:55Zoai:ojs.emnuvens.com.br:article/3026Revistahttp://rbgn.fecap.br/RBGN/indexhttps://rbgn.fecap.br/RBGN/oai||jmauricio@fecap.br1983-08071806-4892opendoar:2021-07-21T16:23:55Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP)false |
dc.title.none.fl_str_mv |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model Prácticas de calidad, responsabilidad social corporativa y el criterio “resultados para la sociedad” del modelo EFQM Práticas de qualidade, responsabilidade social corporativa e o critério “resultados na sociedade” do modelo EFQM |
title |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model |
spellingShingle |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model de la Cruz del Río-Rama, María Quality management Critical factors Society results Rural accommodations establishments. Gestão da qualidade fatores críticos resultados na sociedade estabelecimentos de alojamento rural. Gestão da qualidade fatores críticos resultados na sociedade estabelecimentos de alojamento rural. |
title_short |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model |
title_full |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model |
title_fullStr |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model |
title_full_unstemmed |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model |
title_sort |
Quality Practices, Corporate Social Responsibility and the “Society Results” Criterion of the EFQM Model |
author |
de la Cruz del Río-Rama, María |
author_facet |
de la Cruz del Río-Rama, María Álvarez-García, José Coca-Pérez, José Luis |
author_role |
author |
author2 |
Álvarez-García, José Coca-Pérez, José Luis |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
de la Cruz del Río-Rama, María Álvarez-García, José Coca-Pérez, José Luis |
dc.subject.por.fl_str_mv |
Quality management Critical factors Society results Rural accommodations establishments. Gestão da qualidade fatores críticos resultados na sociedade estabelecimentos de alojamento rural. Gestão da qualidade fatores críticos resultados na sociedade estabelecimentos de alojamento rural. |
topic |
Quality management Critical factors Society results Rural accommodations establishments. Gestão da qualidade fatores críticos resultados na sociedade estabelecimentos de alojamento rural. Gestão da qualidade fatores críticos resultados na sociedade estabelecimentos de alojamento rural. |
description |
Purpose – The purpose of this research is to analyze whether qualitymanagement practices implemented and carried out by the ruralaccommodation establishments under study influence society resultsobtained by organizations, which are understood as the participationtherein and the development of local community.´Design/methodology/approach – The working methodology consistsof carrying out an exploratory and confirmatory factor analysis in orderto test the psychometric properties of measurement scales, and thehypothesized relationships between critical factors and society resultsare examined using structural equation modeling.Findings – The study provides evidence of a weak relationship betweenthe critical factors of quality and society results in rural accommodationestablishments. The results suggest that process management is the onlyquality practice that has a direct effect on society results and the restof the critical factors are considered antecedents of it.Originality/value – The contribution of this study, which exploresthe impact of the critical factors of quality on society results, is toconfirm that there is an effect of the critical factors of quality on societyresults (social and environmental responsibilities) through the directrelationship of process management. Very few studies examine thisrelationship. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-04-20 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Avaliado por pares |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rbgn.fecap.br/RBGN/article/view/3026 10.7819/rbgn.v0i0.3026 |
url |
https://rbgn.fecap.br/RBGN/article/view/3026 |
identifier_str_mv |
10.7819/rbgn.v0i0.3026 |
dc.language.iso.fl_str_mv |
eng por |
language |
eng por |
dc.relation.none.fl_str_mv |
https://rbgn.fecap.br/RBGN/article/view/3026/pdf https://rbgn.fecap.br/RBGN/article/view/3026/pdf_1 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Review of Business Management info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 Review of Business Management |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
FECAP |
publisher.none.fl_str_mv |
FECAP |
dc.source.none.fl_str_mv |
Review of Business Management; Vol. 19 No. 64 (2017); 307-328 RBGN Revista Brasileira de Gestão de Negócios; Vol. 19 Núm. 64 (2017); 307-328 RBGN - Revista Brasileira de Gestão de Negócios; v. 19 n. 64 (2017); 307-328 1983-0807 1806-4892 reponame:Revista Brasileira de Gestão de Negócios (Online) instname:Fundação Escola de Comércio Álvares Penteado (FECAP) instacron:FECAP |
instname_str |
Fundação Escola de Comércio Álvares Penteado (FECAP) |
instacron_str |
FECAP |
institution |
FECAP |
reponame_str |
Revista Brasileira de Gestão de Negócios (Online) |
collection |
Revista Brasileira de Gestão de Negócios (Online) |
repository.name.fl_str_mv |
Revista Brasileira de Gestão de Negócios (Online) - Fundação Escola de Comércio Álvares Penteado (FECAP) |
repository.mail.fl_str_mv |
||jmauricio@fecap.br |
_version_ |
1798942369562755072 |