Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis

Detalhes bibliográficos
Autor(a) principal: Paiva, Ely Laureano
Data de Publicação: 2008
Outros Autores: Phonlor, patricia, D'Avila, Lívia Castro
Tipo de documento: Artigo
Idioma: eng
Título da fonte: JOSCM. Journal of Operations and Supply Chain Management
Texto Completo: https://periodicos.fgv.br/joscm/article/view/11858
Resumo: This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.
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spelling Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysisservice operationsbuyer-supplier relationshipperformanceThis article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.FGV EAESP2008-12-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/joscm/article/view/1185810.12660/joscmv1n2p77-88Journal of Operations and Supply Chain Management; Vol. 1 No. 2 (2008): July - December; 77-88Journal of Operations and Supply Chain Management; v. 1 n. 2 (2008): July - December; 77-881984-3046reponame:JOSCM. Journal of Operations and Supply Chain Managementinstname:Fundação Getulio Vargas (FGV)instacron:FGVenghttps://periodicos.fgv.br/joscm/article/view/11858/10784Paiva, Ely LaureanoPhonlor, patriciaD'Avila, Lívia Castroinfo:eu-repo/semantics/openAccess2018-06-12T16:13:22Zoai:ojs.periodicos.fgv.br:article/11858Revistahttp://bibliotecadigital.fgv.br/ojs/index.php/joscmPRIhttp://bibliotecadigital.fgv.br/ojs/index.php/joscm/oai||joscm@fgv.br1984-30461984-3046opendoar:2018-06-12T16:13:22JOSCM. Journal of Operations and Supply Chain Management - Fundação Getulio Vargas (FGV)false
dc.title.none.fl_str_mv Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
title Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
spellingShingle Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
Paiva, Ely Laureano
service operations
buyer-supplier relationship
performance
title_short Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
title_full Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
title_fullStr Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
title_full_unstemmed Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
title_sort Buyer-Supplier Relationship and Service Performance: an Operations Perspective Analysis
author Paiva, Ely Laureano
author_facet Paiva, Ely Laureano
Phonlor, patricia
D'Avila, Lívia Castro
author_role author
author2 Phonlor, patricia
D'Avila, Lívia Castro
author2_role author
author
dc.contributor.author.fl_str_mv Paiva, Ely Laureano
Phonlor, patricia
D'Avila, Lívia Castro
dc.subject.por.fl_str_mv service operations
buyer-supplier relationship
performance
topic service operations
buyer-supplier relationship
performance
description This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.
publishDate 2008
dc.date.none.fl_str_mv 2008-12-29
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/joscm/article/view/11858
10.12660/joscmv1n2p77-88
url https://periodicos.fgv.br/joscm/article/view/11858
identifier_str_mv 10.12660/joscmv1n2p77-88
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://periodicos.fgv.br/joscm/article/view/11858/10784
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv FGV EAESP
publisher.none.fl_str_mv FGV EAESP
dc.source.none.fl_str_mv Journal of Operations and Supply Chain Management; Vol. 1 No. 2 (2008): July - December; 77-88
Journal of Operations and Supply Chain Management; v. 1 n. 2 (2008): July - December; 77-88
1984-3046
reponame:JOSCM. Journal of Operations and Supply Chain Management
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str JOSCM. Journal of Operations and Supply Chain Management
collection JOSCM. Journal of Operations and Supply Chain Management
repository.name.fl_str_mv JOSCM. Journal of Operations and Supply Chain Management - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv ||joscm@fgv.br
_version_ 1798943730344919040

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