Buyers-supplier relationship and service performance: an operations perspective analyses

Detalhes bibliográficos
Autor(a) principal: Paiva, Ely Laureano
Data de Publicação: 2008
Outros Autores: Phonlor, Patricia, D’Avila, Lívia Castro
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da FURG (RI FURG)
Texto Completo: http://repositorio.furg.br/handle/1/5501
Resumo: This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.
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spelling Paiva, Ely LaureanoPhonlor, PatriciaD’Avila, Lívia Castro2015-10-23T16:39:44Z2015-10-23T16:39:44Z2008PAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015.1984-3046http://repositorio.furg.br/handle/1/5501This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.engService operationsBuyer-supplier relationshipPerformanceBuyers-supplier relationship and service performance: an operations perspective analysesinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da FURG (RI FURG)instname:Universidade Federal do Rio Grande (FURG)instacron:FURGORIGINALBuyer-Supplier Relationship and Service Performance an Operations Perspective Analysis.pdfBuyer-Supplier Relationship and Service Performance an Operations Perspective Analysis.pdfapplication/pdf1287557https://repositorio.furg.br/bitstream/1/5501/1/Buyer-Supplier%20Relationship%20and%20Service%20Performance%20an%20Operations%20Perspective%20Analysis.pdf8f271d04ab740b7ff47ab31bcf30515dMD51open accessLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorio.furg.br/bitstream/1/5501/2/license.txt8a4605be74aa9ea9d79846c1fba20a33MD52open access1/55012022-10-22 15:59:13.325open accessoai:repositorio.furg.br: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Repositório InstitucionalPUBhttps://repositorio.furg.br/oai/request || http://200.19.254.174/oai/requestopendoar:2022-10-22T18:59:13Repositório Institucional da FURG (RI FURG) - Universidade Federal do Rio Grande (FURG)false
dc.title.pt_BR.fl_str_mv Buyers-supplier relationship and service performance: an operations perspective analyses
title Buyers-supplier relationship and service performance: an operations perspective analyses
spellingShingle Buyers-supplier relationship and service performance: an operations perspective analyses
Paiva, Ely Laureano
Service operations
Buyer-supplier relationship
Performance
title_short Buyers-supplier relationship and service performance: an operations perspective analyses
title_full Buyers-supplier relationship and service performance: an operations perspective analyses
title_fullStr Buyers-supplier relationship and service performance: an operations perspective analyses
title_full_unstemmed Buyers-supplier relationship and service performance: an operations perspective analyses
title_sort Buyers-supplier relationship and service performance: an operations perspective analyses
author Paiva, Ely Laureano
author_facet Paiva, Ely Laureano
Phonlor, Patricia
D’Avila, Lívia Castro
author_role author
author2 Phonlor, Patricia
D’Avila, Lívia Castro
author2_role author
author
dc.contributor.author.fl_str_mv Paiva, Ely Laureano
Phonlor, Patricia
D’Avila, Lívia Castro
dc.subject.por.fl_str_mv Service operations
Buyer-supplier relationship
Performance
topic Service operations
Buyer-supplier relationship
Performance
description This article analyzes the influence of the buyer-supplier relationship continuity on service performance. We used a survey with a sample of 53 companies that are users of international maritime transport belonging to two industries: Machinery and Food. The results related to Service Performance are similar to those found in past studies in industrial supply chains. The traditional performance criteria like delivery, dependability and cost clearly are influenced by the aspects related to the management of the relationship. This includes information exchange, trust and interaction between the parts.
publishDate 2008
dc.date.issued.fl_str_mv 2008
dc.date.accessioned.fl_str_mv 2015-10-23T16:39:44Z
dc.date.available.fl_str_mv 2015-10-23T16:39:44Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.citation.fl_str_mv PAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015.
dc.identifier.uri.fl_str_mv http://repositorio.furg.br/handle/1/5501
dc.identifier.issn.none.fl_str_mv 1984-3046
identifier_str_mv PAIVA, Ely Laureano; PHONLOR, Patricia; D’ÁVILA, Lívia Castro. Buyers-supplier relationship and service performance: an operations perspective analyses. JOSCM - Journal of Operations and Supply Chain Management, v. 1, n. 2, p. 77-88, 2008. Disponível em: <http://bibliotecadigital.fgv.br/ojs/index.php/joscm/article/view/11858/10784>. Acesso em: 22 out. 2015.
1984-3046
url http://repositorio.furg.br/handle/1/5501
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.source.none.fl_str_mv reponame:Repositório Institucional da FURG (RI FURG)
instname:Universidade Federal do Rio Grande (FURG)
instacron:FURG
instname_str Universidade Federal do Rio Grande (FURG)
instacron_str FURG
institution FURG
reponame_str Repositório Institucional da FURG (RI FURG)
collection Repositório Institucional da FURG (RI FURG)
bitstream.url.fl_str_mv https://repositorio.furg.br/bitstream/1/5501/1/Buyer-Supplier%20Relationship%20and%20Service%20Performance%20an%20Operations%20Perspective%20Analysis.pdf
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