Diagnosis of municipal management in Chile: Evidence from the perception of key actors
Autor(a) principal: | |
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Data de Publicação: | 2024 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | spa eng |
Título da fonte: | Revista de Administração Pública |
Texto Completo: | https://periodicos.fgv.br/rap/article/view/90783 |
Resumo: | This research analyzes the quality management model aimed at improving the performance of local governments in Chile, an instrument promoted by the central government through the Undersecretary of Regional and Administrative Development (SUBDERE). For this study, a survey of primary information was carried out through interviews and focus groups with key informants. These participants included academics, experts, SUBDERE officials, municipal officials, and representatives of associations of municipalities. The information obtained was analyzed through the QDA ATLAS.ti software, using categories identified in the documentary review process and the primary review of the interviews and focus groups. Based on the data analyzed, we reviewed the specialized literature for elements that help to explain why a policy remains in force even though there is evidence that it does not contribute to improving the management and services of Chilean municipalities. In addition, we discussed the negative impact of this type of policy and the contradictory perceptions of both the beneficiaries and the many actors involved in the adoption and use of the quality management mode under analysis. Finally, we suggest public policy measures associated with implementing a comprehensive management system through collaborative and intergovernmental processes complemented with quality controls that optimize and modernize municipal management. |
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Diagnosis of municipal management in Chile: Evidence from the perception of key actorsDiagnóstico de la gestión municipal en Chile: evidencia desde la percepción de los actores clavesDiagnóstico da gestão municipal no Chile: evidências da percepção dos principais atoreslocal managementquality managementimplementation of public policiesgestión localgestión de calidadimplementación de políticas públicasgestão localgestão de qualidadeimplementação de políticas públicasThis research analyzes the quality management model aimed at improving the performance of local governments in Chile, an instrument promoted by the central government through the Undersecretary of Regional and Administrative Development (SUBDERE). For this study, a survey of primary information was carried out through interviews and focus groups with key informants. These participants included academics, experts, SUBDERE officials, municipal officials, and representatives of associations of municipalities. The information obtained was analyzed through the QDA ATLAS.ti software, using categories identified in the documentary review process and the primary review of the interviews and focus groups. Based on the data analyzed, we reviewed the specialized literature for elements that help to explain why a policy remains in force even though there is evidence that it does not contribute to improving the management and services of Chilean municipalities. In addition, we discussed the negative impact of this type of policy and the contradictory perceptions of both the beneficiaries and the many actors involved in the adoption and use of the quality management mode under analysis. Finally, we suggest public policy measures associated with implementing a comprehensive management system through collaborative and intergovernmental processes complemented with quality controls that optimize and modernize municipal management.Esta investigación analiza el modelo de gestión de calidad orientado a mejorar la gestión de los gobiernos locales en Chile, instrumento impulsado por el nivel central a través de la Subsecretaría de Desarrollo Regional y Administrativo (SUBDERE). Para este estudio, se realizó un levantamiento de información primaria, a través de entrevistas y grupos focales a informantes claves, considerando a académicos, expertos y funcionarios SUBDERE, así como a funcionarios municipales y representantes de asociaciones de municipalidades. La información obtenida fue analizada a través del software QDA ATLAS.ti, mediante categorías identificadas tanto en el proceso de revisión documental, como en la revisión primaria de las entrevistas y focus. A partir de estos resultados, se exploran razones desde la literatura especializada, que pudieran explicar el mantenimiento de una política, sobre la cual no existiría evidencia de su contribución a la mejora en la gestión y servicios que prestan las municipalidades en Chile, así como una percepción negativa y contradictoria de los beneficiarios y distintos actores involucrados en el programa. Finalmente, se sugieren medidas de políticas públicas asociadas a la implementación de un sistema de gestión integral, desde un proceso colaborativo e intergubernamental que pudiese ser complementado con controles de calidad que permitieran optimizar y modernizar la gestión municipal.Esta pesquisa analisa o modelo de gestão da qualidade, que visa melhorar a gestão dos governos locais no Chile, instrumento promovido pelo nível central através da Subsecretaria de Desenvolvimento Regional e Administrativo (SUBDERE). Para este estudo, a informação primária foi recolhida através de entrevistas e grupos focais com informantes-chave, incluindo académicos, especialistas e funcionários da SUBDERE, bem como funcionários municipais e representantes de associações de municípios. As informações obtidas foram analisadas por meio do software QDA ATLAS.ti, utilizando categorias identificadas tanto no processo de revisão documental quanto na revisão primária das entrevistas e foco. Com base nesses resultados, exploram-se razões da literatura especializada que poderiam explicar a manutenção de uma política, para a qual não haveria evidências de sua contribuição para a melhoria da gestão e dos serviços prestados pelos municípios do Chile, bem como um impacto negativo e percepção contraditória dos beneficiários e dos diferentes atores envolvidos no programa. Por fim, são sugeridas medidas de políticas públicas associadas à implementação de um sistema de gestão abrangente, a partir de um processo colaborativo e intergovernamental, que poderia ser complementado com controles de qualidade que permitam otimizar e modernizar a gestão municipal.Fundação Getulio Vargas (FGV EBAPE)2024-02-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://periodicos.fgv.br/rap/article/view/9078310.1590/0034-761220220378Brazilian Journal of Public Administration; Vol. 58 No. 1 (2024); e2022-0378Revista de Administração Pública; Vol. 58 Núm. 1 (2024); e2022-0378Revista de Administração Pública; v. 58 n. 1 (2024); e2022-03781982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVspaenghttps://periodicos.fgv.br/rap/article/view/90783/85322https://periodicos.fgv.br/rap/article/view/90783/85323Cienfuegos, IgnacioPenaglia, FrancescoLeón, Janelinfo:eu-repo/semantics/openAccess2024-03-08T01:24:35Zoai:ojs.periodicos.fgv.br:article/90783Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2024-03-08T01:24:35Revista de Administração Pública - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors Diagnóstico de la gestión municipal en Chile: evidencia desde la percepción de los actores claves Diagnóstico da gestão municipal no Chile: evidências da percepção dos principais atores |
title |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors |
spellingShingle |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors Cienfuegos, Ignacio local management quality management implementation of public policies gestión local gestión de calidad implementación de políticas públicas gestão local gestão de qualidade implementação de políticas públicas |
title_short |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors |
title_full |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors |
title_fullStr |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors |
title_full_unstemmed |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors |
title_sort |
Diagnosis of municipal management in Chile: Evidence from the perception of key actors |
author |
Cienfuegos, Ignacio |
author_facet |
Cienfuegos, Ignacio Penaglia, Francesco León, Janel |
author_role |
author |
author2 |
Penaglia, Francesco León, Janel |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Cienfuegos, Ignacio Penaglia, Francesco León, Janel |
dc.subject.por.fl_str_mv |
local management quality management implementation of public policies gestión local gestión de calidad implementación de políticas públicas gestão local gestão de qualidade implementação de políticas públicas |
topic |
local management quality management implementation of public policies gestión local gestión de calidad implementación de políticas públicas gestão local gestão de qualidade implementação de políticas públicas |
description |
This research analyzes the quality management model aimed at improving the performance of local governments in Chile, an instrument promoted by the central government through the Undersecretary of Regional and Administrative Development (SUBDERE). For this study, a survey of primary information was carried out through interviews and focus groups with key informants. These participants included academics, experts, SUBDERE officials, municipal officials, and representatives of associations of municipalities. The information obtained was analyzed through the QDA ATLAS.ti software, using categories identified in the documentary review process and the primary review of the interviews and focus groups. Based on the data analyzed, we reviewed the specialized literature for elements that help to explain why a policy remains in force even though there is evidence that it does not contribute to improving the management and services of Chilean municipalities. In addition, we discussed the negative impact of this type of policy and the contradictory perceptions of both the beneficiaries and the many actors involved in the adoption and use of the quality management mode under analysis. Finally, we suggest public policy measures associated with implementing a comprehensive management system through collaborative and intergovernmental processes complemented with quality controls that optimize and modernize municipal management. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-02-29 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/90783 10.1590/0034-761220220378 |
url |
https://periodicos.fgv.br/rap/article/view/90783 |
identifier_str_mv |
10.1590/0034-761220220378 |
dc.language.iso.fl_str_mv |
spa eng |
language |
spa eng |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/90783/85322 https://periodicos.fgv.br/rap/article/view/90783/85323 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
dc.source.none.fl_str_mv |
Brazilian Journal of Public Administration; Vol. 58 No. 1 (2024); e2022-0378 Revista de Administração Pública; Vol. 58 Núm. 1 (2024); e2022-0378 Revista de Administração Pública; v. 58 n. 1 (2024); e2022-0378 1982-3134 0034-7612 reponame:Revista de Administração Pública instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Revista de Administração Pública |
collection |
Revista de Administração Pública |
repository.name.fl_str_mv |
Revista de Administração Pública - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
||rap@fgv.br |
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1798943775170494464 |